Volkswagen Pasadena

I bought my car here through the Costco "hassle-free" type program and worked directly with the sales manager on the sale. I had a very good experience with him. (As a side note, the inte "hassle-free" type program and worked directly with the sales manager on the sale. I had a very good experience with him. (As a side note, the interaction I first had was with a floor salesman was not so good. He was a bit pushy and “slick.” He quoted me a price for a CD player extra that was several hundred dollars too high, which I discovered when the sales manager --not knowing about this previous interaction-- gave me a different price.) However, I would never go back here now because I refuse to deal with the service department again. I last went in for for a recall repair to the electrical switch for the hazar lights and an oil change. (I happen to have a coupon for free oil changes that was provided to me by the sales manager because my family had bought cars here three separate times. No more though, my mother got her most recent Volkswagen in Glendale and has been happier with that relationship.) Norman, the service mgr, looked at a supposed notation on my service record from 10 months prior regarding the timing belt. He came out and listened to my engine and said that he could hear that the swing-arm tensioner for the timing belt was binding, and that could cause wear and early failure of the timing belt. He said that he WOULD NOT take my car in for the oil change unless I agreed to a $500 repair to the timing-belt tensioner! …because he did not want to be responsible if it broke while at their shop. My timing belt had less than 20k miles on it (I had it changed by another, more honest mechanic.) There are still no unusual sounds coming from my engine. I have had this checked out by another mechanic who found no issues. I have continued to drive my car around without incident. I would not buy another Volkswagen here because I do not want to have to deal with the service department ever again. I am going to forego my free oil changes and pay for them somewhere else because I really do not trust those guys at all now. As I indicated, this is not the first incident I have had with them. Another memorable time my “check engine” light came on and I brought it in to them according to the manual. It turned out that the cap to the gas tank was not screwed on tight enough. They charged me $80 to tighten my gas cap! If necessary I would suggest you deal with George in service, and stay the xxxx away from Norman. But regardless, to me it seems apparent that this place is not being run with an emphasis on integrity in their customer service. More

DO NOT WASTE YOUR TIME GOING TO TRANS OCEAN VW IN PASADENA.<br>They are TERRIBLE!<br><br>We dealt with FOUR different people. I cannot recall the main sales guy who helped us intially. He is the on PASADENA.<br>They are TERRIBLE!<br><br>We dealt with FOUR different people. I cannot recall the main sales guy who helped us intially. He is the only nice one. We could tell he even thought everyone were crooks. He was going to help us get a cd changer from another store at cost...really cool.<br><br>Anyways, we went in wanting to buy a certified pre-owned car. Found one we loved.<br>Short version is: we went on a Friday night and after having to deal with Kevin (big guy, with fuzz-like mustache). We left furious with how weazley and rude he was.<br><br>Returned Saturday after speaking with Long on the phone, him saying we could get the same deal as we had discussed the night before.<br>We get there, drove 50 miles, btw...Long pushed us on another salesperson! This new one, Andy Tran, was the worst! Talked over us, kept repeating himself, avoiding answering questions. <br>They wouldnt stick to their word about the discussion from the previous night. Kevin completely LIED about what he had said.<br><br>GRRRRRR! I would rather pay thousands more and go somewhere else!<br>I wouldnt trust them with servicing either from all of the posts Ive read.<br>Read up on them at www.vwvortex.com. Search the forum archives and read up!<br> More

KC and Dave made everything fairly painless. I did have to ask them to drop $100 of the invoice because I did not want to pay for detailing and gas. Dave dropped it without much discussion. <br><br>So far, to ask them to drop $100 of the invoice because I did not want to pay for detailing and gas. Dave dropped it without much discussion. <br><br>So far, Dave has been extremely helpful in assuring that the only problem so far, a loose antenna mount, was resolved promptly and without any pain and suffering. <br><br>The repair department people strike me as extremely professional and courteous. The car is running great so far (only problem - my wife keeps taking it leaving me with the Mountaineer!!!). More

This dealer is widely known to be one of the worst VW dealers in SoCal, and my experiences there bore that out. I went there specifically to buy a car from the only competent people there, the internet/f dealers in SoCal, and my experiences there bore that out. I went there specifically to buy a car from the only competent people there, the internet/fleet dept. After spending an hour dealing with someone who insisted that the person I was there to see didnt work there, and at times insisting that there was no fleet dept., I was finally able to see them after demanding repeatedly. All in all, I would not want to shop there if I wasn't using the fleet department, and if you value your time at all you won't either. More