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Volkswagen Thousand Oaks

Thousand Oaks, CA

Overview
Employees
Reviews
Vehicles
4.7
163 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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3550 Auto Mall Dr

Thousand Oaks, CA

91362

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Showing 163 reviews

November 18, 2025

The service advisor very helpful. He kept me informed through the whole process. Fantastic staff. More

by KEIR.SOLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Wilamoski
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Nov 18, 2025 -

Volkswagen Thousand Oaks responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Roger Chammas General Manager rchammas@browningautogroup.com

November 17, 2025

The dealership was good. The best part of this experience was working Mohammad Iqbal. He was so honest, patient, kind and knowledgeable. I typically don't trust salespeopl More

by sbrown3060
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammad Iqbal
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Nov 17, 2025 -

Volkswagen Thousand Oaks responded

Thank you for your business and this review. We're happy to hear Mohammad was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Roger Chammas General Manager rchammas@browningautogroup.com

November 17, 2025

Pretty good, very casual which i personally enjoyed Pretty good, very casual which i personally enjoyed the staff that I conversed with were very straightforward and friendly More

by BRYANT.PINA92
Recommend Dealer
Yes
Employees Worked With
Mohammad Iqbal
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Nov 17, 2025 -

Volkswagen Thousand Oaks responded

Thank you for choosing Volkswagen Thousand Oaks. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Roger Chammas General Manager rchammas@browningautogroup.com

November 16, 2025

Good. We still have a questionable issue where we experienced a breaking issue. All by itself. More

by JKAPPA805
Recommend Dealer
Yes
Employees Worked With
John
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Nov 16, 2025 -

Volkswagen Thousand Oaks responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Roger Chammas General Manager rchammas@browningautogroup.com

November 16, 2025

Was due for annual maintenance and had some complaints/ issues. John was helpful with understanding the problems, keeping me informed, and fixing the car. More

by KEVINATION
Recommend Dealer
Yes
Employees Worked With
John - He is awesome!
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Nov 16, 2025 -

Volkswagen Thousand Oaks responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen Thousand Oaks to be a positive one. Please don't hesitate to reach out if you need anything else. Roger Chammas General Manager rchammas@browningautogroup.com

November 16, 2025

I go to VW service to work with Frank. He's the ONLY person I trust there and will ever trust there. No offense to anyone else but he's the only person I want to work with and I was frustr More

by GRAEMEHANNAH
Recommend Dealer
No
Employees Worked With
Victor
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Nov 19, 2025 -

Volkswagen Thousand Oaks responded

Hannah, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Roger Chammas General Manager rchammas@browningautogroup.com

Nov 19, 2025 -

Volkswagen Thousand Oaks responded

Hannah, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Roger Chammas General Manager rchammas@browningautogroup.com

Nov 19, 2025 -

GRAEMEHANNAH responded

My first name is Graeme, not Hannah. I scheduled my service with Frank as he is the ONLY reason I go to the dealership and is the only reason I bought another VW. If he wasn't available at that time, it would have been helpful if someone contacted me to let me know so I could drop off my vehicle when he was available. I simply do not trust any other service advisor and will never trust any other service advisor. For example, the person who took over the appointment (Victor) tried to advise that we needed four new tires without even looking at the car? Frank would NEVER do that.

Nov 19, 2025 -

GRAEMEHANNAH responded

The best way to reach me is via my email, graemehannah@gmail.com. Frank also has my person cell, been working with him for more than a decade, first with a Jetta I bought and now this Tiguan.

November 16, 2025

Good experience, everyone was very nice It was a good experience with the dealership everyone was very nice More

by Cecilia
Recommend Dealer
Yes
Employees Worked With
Victor Vallejo
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Nov 16, 2025 -

Volkswagen Thousand Oaks responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Roger Chammas General Manager rchammas@browningautogroup.com

November 15, 2025

Come and see the service Frank Olvera provides—it's truly a great experience.** His honesty and genuine care for everyone left a strong impression on me. I was surprised to see I wasn’t the only one who felt More

by SBABRI
Recommend Dealer
Yes
Employees Worked With
Frank Olver
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Nov 15, 2025 -

Volkswagen Thousand Oaks responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen Thousand Oaks. Roger Chammas General Manager rchammas@browningautogroup.com

November 15, 2025

Very, friendly, professional and efficient . Could use a bigger waiting room. I would recommend your dealership to others. More

by ERICCALIGUY
Recommend Dealer
Yes
Employees Worked With
John
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Nov 15, 2025 -

Volkswagen Thousand Oaks responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Roger Chammas General Manager rchammas@browningautogroup.com

November 13, 2025

They're all very pleasant to work with Everyone is so helpful and pleasant to work with. They keep me updated More

by t.cherew
Recommend Dealer
Yes
Employees Worked With
Tony in the Service Department
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Nov 14, 2025 -

Volkswagen Thousand Oaks responded

Thanks for sharing your thoughts about your experience with Volkswagen Thousand Oaks. We appreciate your business and hope to see you again soon! Roger Chammas General Manager rchammas@browningautogroup.com

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