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Volkswagen Thousand Oaks

Thousand Oaks, CA

4.7
234 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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3550 Auto Mall Dr

Thousand Oaks, CA

91362

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Showing 234 reviews

June 27, 2026

My service at this location with John was speedy and pleasant, everything got taken care of! More

by jennduartt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Jun 28, 2026 -

Volkswagen Thousand Oaks responded

Thank you for the 5-star review. We’re glad the service on your Volkswagen Taos was quick and pleasant, and that everything was taken care of. Roger Chammas General Manager rchammas@browningautogroup.com

June 25, 2026

Everyone was so kind. This was my first time buying a car and everything went smoothly. Beu was very transparent and straightforward which I appreciated. Victor was also v More

by natbejarano61
Recommend Dealer
Yes
Employees Worked With
Beu
Jun 25, 2026 -

Volkswagen Thousand Oaks responded

It’s wonderful to hear your first car purchase went so smoothly. Thank you for choosing a used Volkswagen Tiguan and for recognizing our transparent service. We appreciate your kind feedback and look forward to assisting you again. Roger Chammas General Manager rchammas@browningautogroup.com

June 23, 2026

Attention to detail. Very knowledgeable. Efficient and Friendly Service. Great Job! I will definitely return More

by KEVINATION
Recommend Dealer
Yes
Employees Worked With
Jay
Jun 24, 2026 -

Volkswagen Thousand Oaks responded

Thank you for highlighting our thorough and friendly service during your Volkswagen Passat maintenance. We’re glad our team’s attention to detail and expertise met your expectations, and we look forward to welcoming you back. Roger Chammas General Manager rchammas@browningautogroup.com

June 23, 2026

Fast and easy process, decent cars and awesome sales people, I would recommend it to my friends and family. More

by Nick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammad Iqbal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2026 -

Volkswagen Thousand Oaks responded

It’s wonderful to know the purchase of your used Volkswagen ID.4 was fast and easy. Mohammad and our sales staff are glad you enjoyed the vehicle selection and service. Thank you for recommending us to your friends and family. Roger Chammas General Manager rchammas@browningautogroup.com

June 21, 2026

John was very friendly and helpful. The service was thorough, including a video outlining the remaining life of my tires and brake pads. It was the easiest dealership experience I've ev More

by svarble
Recommend Dealer
Yes
Employees Worked With
John
Jun 22, 2026 -

Volkswagen Thousand Oaks responded

It’s great to hear you found our service thorough and that the video explaining your Volkswagen Tiguan’s tire and brake status was helpful. We’re delighted we could make your visit the easiest you’ve had. Thank you for sharing your experience and for the 5-star rating. Roger Chammas General Manager rchammas@browningautogroup.com

June 21, 2026

Went in for a recall visit was told it was going to take 1hr, took almost 3 was waiting too with no updates I had to ask for my car, More

by Debrakiner1
Recommend Dealer
No
Employees Worked With
Jay
Jun 26, 2026 -

Volkswagen Thousand Oaks responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you, Debra. Roger Chammas General Manager rchammas@browningautogroup.com

June 21, 2026

When I took the car in I dealt with Victor he was very pleasant and helpful. I have id.4, there wasn’t much other than software updates if anything that needed to be done. I was told that my car could use More

by Millah
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Lira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2026 -

Volkswagen Thousand Oaks responded

We’re happy Victor made your Volkswagen ID.4 service so pleasant. It’s great the software updates went smoothly and that our alignment recommendation was clear. Thank you for choosing us, and we look forward to your next visit. Roger Chammas General Manager rchammas@browningautogroup.com

June 21, 2026

Very easy transaction. Done primarily over the phone. Was debating between a couple options and gave the dealership an opportunity to make a compelling offer. They did and More

by twenerz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vahe Kochinyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2026 -

Volkswagen Thousand Oaks responded

Thank you for sharing your experience with the phone-based process and fast sourcing of your new Volkswagen GTI. We’ll pass along your compliments to Vahe and our finance processor. It’s rewarding to hear this ranked among your top three purchases without any last-minute surprises. Roger Chammas General Manager rchammas@browningautogroup.com

June 20, 2026

The got me in and changed my oil in a timely manner. All service on car has been done at this dealership. More

by ATHMVH
Recommend Dealer
Yes
Employees Worked With
John
Jun 20, 2026 -

Volkswagen Thousand Oaks responded

We’re pleased you found our oil change service prompt and that your Jetta has received all its care here. We appreciate your continued confidence in our team. Please let us know if there’s anything else we can assist you with. Roger Chammas General Manager rchammas@browningautogroup.com

June 17, 2026

Frank was very warm and welcoming. I had an excellent experience interacting with him. My car was serviced quickly at a great price. I am extremely grateful for the service he provided More

by nima.clayton
Recommend Dealer
Yes
Employees Worked With
Frank
Jun 19, 2026 -

Volkswagen Thousand Oaks responded

Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Volkswagen Thousand Oaks. Roger Chammas General Manager rchammas@browningautogroup.com

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