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Volkswagen Thousand Oaks

Thousand Oaks, CA

Overview
Employees
Reviews
Vehicles
4.8
70 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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3550 Auto Mall Dr

Thousand Oaks, CA

91362

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Showing 70 reviews

December 11, 2025

Our recent purchase at Volkswagen Thousand Oaks was made outstanding by a friendly and knowledgeable sales staff, nice inventory selection, and absolutely zero sales pressure. A special shout out to our sal More

by whitestripes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Malk, Ray (Daniel’s sales manager)
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Dec 11, 2025 -

Volkswagen Thousand Oaks responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Roger Chammas General Manager rchammas@browningautogroup.com

December 11, 2025

They have consistently provided great service to all the VW’s my wife and I have owned through out the years. More

by GEOFF20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Garcia, Frank and Jay
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Dec 11, 2025 -

Volkswagen Thousand Oaks responded

Thanks for sharing about your experience with Volkswagen Thousand Oaks. We appreciate your business and hope to see you again soon! Roger Chammas General Manager rchammas@browningautogroup.com

December 06, 2025

Above and beyond Service was great, accommodating and went above and beyond our expectations Thanks. More

by gsenderov
Recommend Dealer
Yes
Employees Worked With
John Garcia
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Dec 06, 2025 -

Volkswagen Thousand Oaks responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen Thousand Oaks, we look forward to having you as a valued customer for many years to come! Roger Chammas General Manager rchammas@browningautogroup.com

December 06, 2025

Good workmanship but never washes cars after service even when it states car wash is part of carefree maintenance More

by M270_CLIFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No sales iinteraction
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Dec 08, 2025 -

Volkswagen Thousand Oaks responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? Thank you for your time, and hopefully, we can get to the bottom of this. Roger Chammas General Manager rchammas@browningautogroup.com

December 05, 2025

Beau was very helpful and answered all of our questions. We are happy with the choice we made. More

by VSWANGLER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beau Bridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Costa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2025 -

Volkswagen Thousand Oaks responded

Thank you for choosing Volkswagen Thousand Oaks. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Roger Chammas General Manager rchammas@browningautogroup.com

December 05, 2025

I had stopped by to schedule an appointment to have my oil changed and they offered to do it right then and there! My sincere thanks to my service writer Victor Vallejo for the excellent care. More

by AlexG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Vallejo
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Dec 06, 2025 -

Volkswagen Thousand Oaks responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen Thousand Oaks, we look forward to having you as a valued customer for many years to come! Roger Chammas General Manager rchammas@browningautogroup.com

December 04, 2025

Mr. John Garcia, was knowledgeable, kind and wonderful! The Service on my daughter’s car was great! More

by BNIKETEGHAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Garcia
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Dec 04, 2025 -

Volkswagen Thousand Oaks responded

Thank you for choosing Volkswagen Thousand Oaks. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Roger Chammas General Manager rchammas@browningautogroup.com

December 03, 2025

Went in bc the brakes ok my brand new Volkswagen Taos are squeaking. They said the brakes looked good, but they are still squeaking. But apparently 'noises are not covered' under warranty. More

by B_PHENIX
Recommend Dealer
No
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Dec 07, 2025 -

Volkswagen Thousand Oaks responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Roger Chammas General Manager rchammas@browningautogroup.com

December 02, 2025

Was extremely happy with their professionalism went out of their way to help with the situation would bring my vehicle back there to have it repaired More

by JOHNNYZACCARO
Recommend Dealer
Yes
Employees Worked With
His name is John. Garcia, I believe.
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Dec 02, 2025 -

Volkswagen Thousand Oaks responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen Thousand Oaks! Roger Chammas General Manager rchammas@browningautogroup.com

December 02, 2025

Todd was great working with us to find the right car for what we were looking for and he found it! More

by LUNDQUIST.SCOTT
Recommend Dealer
Yes
Employees Worked With
Todd
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Dec 03, 2025 -

Volkswagen Thousand Oaks responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen Thousand Oaks. Roger Chammas General Manager rchammas@browningautogroup.com

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