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Volkswagen Thousand Oaks

Thousand Oaks, CA

Overview
Employees
Reviews
Vehicles
4.7
225 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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3550 Auto Mall Dr

Thousand Oaks, CA

91362

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Showing 225 reviews

June 11, 2026

Always excellent service, responsive to the car's needs, good at follow-up and advice. Very knowledgeable, conscientious, courteous and a pleasure to work with. More

by LKSAIKI
Recommend Dealer
Yes
Employees Worked With
John Garcia and Wesley Lampson
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Jun 11, 2026 -

Volkswagen Thousand Oaks responded

We appreciate you noting how our team cared for your Volkswagen’s needs. It’s great to hear our follow-up, expertise, and courteous service made things easy. Thank you for your feedback, and we look forward to assisting you again. Roger Chammas General Manager rchammas@browningautogroup.com

June 11, 2026

Everything was smooth, Mohammad took care of us. We love our new VW! Great job! More

by brookssports44
Recommend Dealer
Yes
Employees Worked With
Mohammad
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Jun 11, 2026 -

Volkswagen Thousand Oaks responded

It’s great to hear that everything went smoothly and that you’re enjoying your new Volkswagen. Thank you for sharing your feedback. Enjoy every mile in your Volkswagen. Roger Chammas General Manager rchammas@browningautogroup.com

June 10, 2026

Friendly team of guys. Very courteous, knowledgable and pleasant. Awesome times 6! Repeat previous text message 3 more times More

by aoliney
Recommend Dealer
Yes
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Jun 10, 2026 -

Volkswagen Thousand Oaks responded

Thank you for the fantastic feedback about our service on your Volkswagen Atlas. We’re delighted the team felt welcoming, informed, and attentive during your visit. We look forward to keeping your Atlas running smoothly on your next service. Roger Chammas General Manager rchammas@browningautogroup.com

June 08, 2026

I have been a customer at Volkswagen Thousand Oaks for several years and the customer service in the service department has always been great. More

by ONEMYTY
Recommend Dealer
Yes
Employees Worked With
Jay?
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Jun 08, 2026 -

Volkswagen Thousand Oaks responded

It’s been a pleasure serving you for the past several years and we’re proud that our service department has consistently met your expectations. Thank you for trusting us with your Volkswagen. We look forward to being here for you again. Roger Chammas General Manager rchammas@browningautogroup.com

June 08, 2026

Jay is the best! Great customer service and great service on my Jetta. Keep on rocking you guys! More

by GREIFNAVIGATOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
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Jun 08, 2026 -

Volkswagen Thousand Oaks responded

Hearing that your Jetta is running great after service is fantastic. We’re delighted our customer care left such a positive impression. Thank you for your enthusiastic feedback and five-star rating. Roger Chammas General Manager rchammas@browningautogroup.com

June 07, 2026

He was very professional, great service, and very polite. A pleasure working with him. He got me in and out very fast More

by TINALEE.ABCFUNDRAISING
Recommend Dealer
Yes
Employees Worked With
Frank
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Jun 07, 2026 -

Volkswagen Thousand Oaks responded

Thank you for sharing your positive experience with our team during your Volkswagen Jetta service. We’re glad the professional, polite approach and quick turnaround met your needs. We look forward to assisting you again. Roger Chammas General Manager rchammas@browningautogroup.com

June 07, 2026

Nice experience, they take care of you in a professional matter. I would recommend people to go to the dealership to get their car serviced More

by TINALEE.ABCFUNDRAISING
Recommend Dealer
Yes
Employees Worked With
Frank
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Jun 07, 2026 -

Volkswagen Thousand Oaks responded

We’re delighted our team provided professional care for your Volkswagen Jetta. Your recommendation means a lot and we look forward to helping you and others with any future service needs. Roger Chammas General Manager rchammas@browningautogroup.com

June 06, 2026

Appointments are useless. They weren't truthful on their comments. They really didn't care about how long I waited for my vehicle. More

by MAUIGLEN
Recommend Dealer
No
Employees Worked With
Victor
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Jun 13, 2026 -

Volkswagen Thousand Oaks responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Roger Chammas General Manager rchammas@browningautogroup.com

June 06, 2026

Great experience, nice service team, helpful and friendly Knowledgeable nice accommodating Above and beyond team More

by LACEYWOODZ12
Recommend Dealer
Yes
Employees Worked With
Victor
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Jun 06, 2026 -

Volkswagen Thousand Oaks responded

It’s wonderful to know our service team provided accommodating and knowledgeable support during your Volkswagen Jetta visit. We’re glad the team went above and beyond to make everything go smoothly. Thank you for entrusting us with your Jetta. Roger Chammas General Manager rchammas@browningautogroup.com

June 04, 2026

Experienced Employees make all the difference, when dealing with automotive vehicles.. Easy peasy in and out.. More

by QRSTUVWEST
Recommend Dealer
Yes
Employees Worked With
Jay
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Jun 04, 2026 -

Volkswagen Thousand Oaks responded

It’s great to hear our experienced team made your Volkswagen Taos service straightforward and quick. We appreciate knowing the visit was efficient. Thanks for the five-star review. Roger Chammas General Manager rchammas@browningautogroup.com

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