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Volkswagen Thousand Oaks

Thousand Oaks, CA

Overview
Employees
Reviews
Vehicles
4.7
233 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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3550 Auto Mall Dr

Thousand Oaks, CA

91362

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Showing 233 reviews

November 26, 2025

Solid professional customer and service as usual customer service was excellent. I have been coming to the dealership for at least 10 years More

by MKIMMEL1
Recommend Dealer
Yes
Employees Worked With
John
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Nov 27, 2025 -

Volkswagen Thousand Oaks responded

Thanks for sharing about your experience with Volkswagen Thousand Oaks. We appreciate your business and hope to see you again soon! Roger Chammas General Manager rchammas@browningautogroup.com

November 26, 2025

I drove down from Santa Barbara and was immediately set up for annual service and inspection. Everything smoothly and quickly! Amazing service overall. More

by GEDWARDB
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John in service 5 stars
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Nov 26, 2025 -

Volkswagen Thousand Oaks responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Roger Chammas General Manager rchammas@browningautogroup.com

November 26, 2025

John Garcia always takes care of my families cars. Thoughtful and honest, I value his opinion. Thank you. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service : John Garcia
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Nov 26, 2025 -

Volkswagen Thousand Oaks responded

Thanks for sharing your thoughts about your experience with Volkswagen Thousand Oaks. We appreciate your business and hope to see you again soon! Roger Chammas General Manager rchammas@browningautogroup.com

November 25, 2025

The service center addressed all my concerns in one day. Victor, th service advisor was really helpful in explaining the service process and very quick and effective in communicating with me. More

by Mohammad Karami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Lira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2025 -

Volkswagen Thousand Oaks responded

Thanks for sharing about your experience with Volkswagen Thousand Oaks. We appreciate your business and hope to see you again soon! Roger Chammas General Manager rchammas@browningautogroup.com

November 24, 2025

Victor in particular, he is the best! He helped me with my car and making sure I was absolutely taken care of. More

by SILANOGINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Lira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Nov 24, 2025 -

Volkswagen Thousand Oaks responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen Thousand Oaks! Roger Chammas General Manager rchammas@browningautogroup.com

November 22, 2025

Grossly overpriced labor rates. Estimate for preventative maintenance suggested was ridiculous. After many years with this dealership I'll be looking elsewhere. Definitely not the s More

by Bbarnett913
Recommend Dealer
Yes
Employees Worked With
Frank
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Nov 24, 2025 -

Volkswagen Thousand Oaks responded

Our goal is to make sure everyone who walks through the door leaves happy. We will share your comments with the team, Thank you for choosing Volkswagen Thousand Oaks! Roger Chammas General Manager rchammas@browningautogroup.com

November 20, 2025

Everyone, espically Frank, was very friendly and helpful. The service did not take too long of a time, and Frank came and checked on me to see is all was ok. The only criticism I have is that is is VERY COL More

by sfishman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Print
Nov 20, 2025 -

Volkswagen Thousand Oaks responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Roger Chammas General Manager rchammas@browningautogroup.com

November 18, 2025

Victor was very accommodating, did his best and to assure me they would fix the problem More

by Cecilia
Recommend Dealer
Yes
Employees Worked With
Victor Vallejo
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Nov 18, 2025 -

Volkswagen Thousand Oaks responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Roger Chammas General Manager rchammas@browningautogroup.com

November 18, 2025

Great service! Went above and beyond to help get my car back on the road. More

by JASONMAHARAJ27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Print
Nov 18, 2025 -

Volkswagen Thousand Oaks responded

Thank you for choosing Volkswagen Thousand Oaks. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Roger Chammas General Manager rchammas@browningautogroup.com

November 18, 2025

They are always honest and upfront. I would recommend them to my friends and family. More

by CROMBUS345
Recommend Dealer
Yes
Print
Nov 18, 2025 -

Volkswagen Thousand Oaks responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Roger Chammas General Manager rchammas@browningautogroup.com

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