Volkswagen Thousand Oaks

Beware of the Neftin Westlake service department. I Beware of the Neftin Westlake service department. I will try not to make this long, however, I would be doing a disservice to VW owners by not shar Beware of the Neftin Westlake service department. I will try not to make this long, however, I would be doing a disservice to VW owners by not sharing my horrible experience at Neftin. I bought my 04 Passat from Neftin after trading in my 98 Passat. I was planning on Leasing a 08 Passat from Neftin at the end of my Lease last month. Just weeks before i was to turn it in, the Stop Engine Immediately light came on and shortly after, the car started grinding and rattling. I brought the car over to Neftin and they wanted over $500 just to diagnose the problem. I was pretty frantic since i was turning in the car for the end of the lease. I asked them if these engines had issues and i was told they would run forever. After i gave permission to have them drop the oil pan, I started to research the problem. Neftin came back and said sludge had messed up the bottom part of the engine (crank shaft) and worked it's way to the top part of the engine, and that I needed a new engine ($7.5K) Well, the rest is history.... I found all of the posts about the sludge problems, extended warranty, and all that had tried to fight and lost. I called Jayson at Neftin and asked about the problems, and the warranty. He said there was no extended warranty. After I called him on it, he said there was an extended warranty but my VIN number was out of the covered range. TOTAL BLATANT LIES I then called VW of America and was told that my car would be covered if i had all of the service receipts since it was an 04. The VIN number had nothing to do with the warranty range. The next day, Jayson called me and told me that i had to come and pick up my car and pay the $500+ bill. I told them that i had an open complaint the VW and would not pick up the car until it was settled. I was then put on the phone with the Service Manager and he proceeded to yell and strong arm me by telling me that I was a lair, that I did not have my service receipts, and that he owned my car until i paid up and picked it up. So I turned in 14 receipts and my claim was promptly denied. I paid the money to get my car out and brought it to another mechanic. My mechanic pulled pulled the engine and checked for sludge damage. Guess what! No sludge in the oil pan, no bad crank. In fact, the oil pan had not been removed at all. The factory sealant was still there and there was no pan gasket (which i paid for as part of the VW service). The problem was with the top end of the engine. Needless to say, I am still out thousands of dollars, but i am filing charges against Neftin next week. It is complete BS that they treat their clients like that. I was an 8 year Passat owner and was ready to go into another Passat release. From this experience, i will never own a Passat again, and I would certainly never recommend Nefitn to anyone. So it is great that Neftin is supporting the VW community, however when you need them, be assured that they will just try to screw you!! The shame is, i really liked the new Passat. So now Audi has my business and I have a new A4. More

No smile and they do not care about your problem. I had No smile and they do not care about your problem. I had ringing sound from the engine. First visit they thought it's the catalytic converter, so they No smile and they do not care about your problem. I had ringing sound from the engine. First visit they thought it's the catalytic converter, so they replaced it. They said they tested drive the car and did not hear the noise anymore. NOT!!! The car still has the noise!!! Even louder! Brought back the car. Steve clearly tried to avoid me the second time. So I talked to the second guy. After few hours, I got call from them saying that the noise is normal. I did not hear the noise before and now it's there, how come it's NORMAL?! They could not find the source and just say NORMAL. Watch out, people! More

My fiance recently busted her lower radiator hose on an 02 Passat and so we had it towed to Neftin. I have driven only toyotas and hondas in the past 15 years and have had excellent experience with dealer 02 Passat and so we had it towed to Neftin. I have driven only toyotas and hondas in the past 15 years and have had excellent experience with dealer service. Now I know why I wouldn't by a VW. First, they charged $100 just to look at the car. Then, the recommded over $1200 worth of unnecessary service to my fiance (including new engine mounts.) When I got on the phone and asked about the radiator, they said they didn't have the hose. I said I'd go to NAPA and get one for them. Long and short, they took 5 days to replace a hose, charged over $300 and then stole CD, cash and other items out of the car! It was a horrible experience and I tell everyone I know to avoid them as a dealership. More

The only reason for the 2 on friendlyness is that they smile when they're lying to you.<br><br>I recently had my car in for it's 30K service at Neftin VW in Thousand Oaks. Par smile when they're lying to you.<br><br>I recently had my car in for it's 30K service at Neftin VW in Thousand Oaks. Part of that standard service included a tire rotation. <br> <br>When I got my car back it had a severe vibration at freeway speeds. <br>I called the dealer the next day. I was told that it was probably due to uneven wear and I needed to take <br>it to a tire shop to get it fixed. <br>I said that that could not be the problem as it had no vibration when I brought it in. <br>After talking to two different service people, one fnally agreed that they would try balance whichever one of my tires was causing this issue, they just needed to verify with their tire contractor, and would call me back immediately. They never called back. <br> <br>Since I had to go in again for a warranty item I thought I'd wait and bring it up again then. I did. They said it would be taken care of. When I picked it up, I was told that the tires were "out of round" due to improper inflation. I check my tires every month. I know that not to be the case. When I asked why the problem was not present before I brought it in the first time, I was told "the problem tires were on the front, where there is more weight, so you wouldn't feel it". I now know that this was completely untrue. They said I needed to go to a tire shop and replace whatever tires were causing the problem. <br> After two trips to your dealer, I still needed to spend half of my weekend at the tire shop where I bought them, and they re-balanced the tires and everything was fine. <br> <br>I am appauled at this quality of service and utter dishonesty and lack of integrity of the service managers at this dealership. <br>I now cannot believe anything that they tell me, nor can I ever expect my car to get the level of service <br>I expect from paying top dollar to a supposed VW certified mechanic. <br> <br> More