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Volkswagen Thousand Oaks

Thousand Oaks, CA

Overview
Employees
Reviews
Vehicles
4.7
89 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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3550 Auto Mall Dr

Thousand Oaks, CA

91362

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Showing 66 service reviews

January 10, 2026

Not all problems resolved. Car might be a lemon as it changes gears on its own, drive assist doesn’t kick into gear when it should , and heat/ac system has a mind of its own bu More

by hmpadilla
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
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Jan 11, 2026 -

Volkswagen Thousand Oaks responded

Thank you for the kind words for our service department! Please don't hesitate to let us know if we can be of further assistance. Roger Chammas General Manager rchammas@browningautogroup.com

January 07, 2026

It was super easy to make an appointment online. The communication was good and the service was done in a timely manner. More

by GILLMORE711
Recommend Dealer
Yes
Employees Worked With
Frank
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Jan 07, 2026 -

Volkswagen Thousand Oaks responded

Thank you for choosing Volkswagen Thousand Oaks. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Roger Chammas General Manager rchammas@browningautogroup.com

January 07, 2026

Great service! Victor was very helpful and explained what was going on and went above and beyond More

by RUBY.TARUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Lira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2026 -

Volkswagen Thousand Oaks responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen Thousand Oaks to be a positive one. Please don't hesitate to reach out if you need anything else. Roger Chammas General Manager rchammas@browningautogroup.com

January 07, 2026

Easy, quick and everyone was friendly and helpful. Everyone at the dealership was very helpful and friendly. The process was quick and they were able to deal with the issue in a timely matter. More

by BIANCA.RDRGZ4
Recommend Dealer
Yes
Employees Worked With
Frank
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Jan 07, 2026 -

Volkswagen Thousand Oaks responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Roger Chammas General Manager rchammas@browningautogroup.com

January 05, 2026

Excellent customer service, friendly staff, and prompt service. Consistently delivers on my expectations. Great dealership. More

by DUDAS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
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Jan 05, 2026 -

Volkswagen Thousand Oaks responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Roger Chammas General Manager rchammas@browningautogroup.com

January 01, 2026

My car was dropped off for a regular oil change and they said they would finish and contact us within the next three hours. They never contacted us. They closed without telling us the status of my car when More

by hallie_andrews
Recommend Dealer
No
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Jan 09, 2026 -

Volkswagen Thousand Oaks responded

We're sorry to hear about your experience, Hallie, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Roger Chammas General Manager rchammas@browningautogroup.com

January 01, 2026

Always helpful but prices are very high Great customer service but I hate to say that the pricing for SERVICE is very very high More

by DANNY_SAMARTIN
Recommend Dealer
Yes
Employees Worked With
Frank
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Jan 01, 2026 -

Volkswagen Thousand Oaks responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen Thousand Oaks. We look forward to having you as one of our valued customers for many more years to come! Roger Chammas General Manager rchammas@browningautogroup.com

January 01, 2026

Can't say enough about Victor he's always on top of things for my car Victor needs a raise More

by RICH.TALILI
Recommend Dealer
Yes
Employees Worked With
Victor
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Jan 02, 2026 -

Volkswagen Thousand Oaks responded

Thanks for sharing your thoughts about your experience with Volkswagen Thousand Oaks. We appreciate your business and hope to see you again soon! Roger Chammas General Manager rchammas@browningautogroup.com

December 30, 2025

He was friendly, patient and very customer service driven. Easy to talk to He was super delightful More

by CHRISV8388
Recommend Dealer
Yes
Employees Worked With
Jaime (Jay)
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Dec 30, 2025 -

Volkswagen Thousand Oaks responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Roger Chammas General Manager rchammas@browningautogroup.com

December 29, 2025

Awesome. Helpful. Explained the details of my issue from the techs Victor was quite helpful. More

by XMASANGEL
Recommend Dealer
Yes
Employees Worked With
Victor
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Dec 30, 2025 -

Volkswagen Thousand Oaks responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Roger Chammas General Manager rchammas@browningautogroup.com

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