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Volkswagen World of Newton
Newton, NJ
24 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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24 Reviews of Volkswagen World of Newton
August 13, 2026
My car was scheduled for maintenance at 10:00. It was taken in promptly. Everything was finished within an hour. The service manager went over all of the information with me and helped me reset a It was taken in promptly. Everything was finished within an hour. The service manager went over all of the information with me and helped me reset a system. He was very helpful. More
by donna.romanick
Employees Worked With
Russell
July 14, 2026
My 10K mile checkup was fast, comfortable and everything was explained. Marc was knowledgeable and made me feel as if I were the only customer in the dealership. was explained. Marc was knowledgeable and made me feel as if I were the only customer in the dealership. More
by Tkrysty
Employees Worked With
Marc
September 18, 2025
Do not go here. I brought my car in when the EPC light came on, thinking VW would be a better choice than my trusted mechanic—big mistake. I was told I needed cer I brought my car in when the EPC light came on, thinking VW would be a better choice than my trusted mechanic—big mistake. I was told I needed certain repairs, paid $1,800, and drove off the lot. The very next day the same issue came back. When I brought it back, I was told it didn’t make sense to fix my car because of all the other repairs it needed. Why wasn’t I told that before spending $1,800? There was no conversation that the fix probably wouldn’t won't be worth it until I brought it back in. They said I could apply the $1,800 toward a new vehicle, but days passed with poor communication, and it didn’t seem like my “credit” made any real difference in pricing. It felt like a way to wash their hands of the problem. When I declined to purchase a car, I spent nearly two weeks trying to reach the service manager, Lewis—leaving multiple voicemails and being told he’d call me back, which never happened. I left over 7 voicemails and messages to Lewis. I even called the general manager, who claimed I hadn’t left a message. It wasn’t until I threatened to report the issue to the state that I finally got a call, only to be told there was no way I’d get a refund while them just protecting themselves. I should have stayed with my local mechanic, Northeast Auto, who has always been transparent—something this dealership failed to provide. If you want poor communication from most staff including management, zero accountability, and no transparency, go here. If you want honesty, respect, and care, go somewhere else. I will say that Stu from the service team was helpful in getting me into loaners and responding in a timely manner—kudos to him for actually showing care. Maybe management could learn from him. More
by annettec
Employees Worked With
Stu, Amanda, Lewis and Greg
August 30, 2025
This has honestly been the worst dealership experience I’ve ever had. I’ve brought my car to World of Newton Volkswagen four different times for the same exact leak and it’s still not fixed. The first I’ve ever had. I’ve brought my car to World of Newton Volkswagen four different times for the same exact leak and it’s still not fixed. The first three visits, they told me it was the windshield, it was replaced 3 times, and the problem never went away. The fourth time, they said it was the sunroof “levels” and that they corrected it — less than two weeks later, it was leaking again. At this point, it feels like they either don’t know how to fix it or just don’t care. The customer service has been just as frustrating. A service manager refused to take my call. I had an appointment scheduled with a loaner and they cancelled it without even telling me. I left a message for the general manager and never got a call back. Spoke to another manager, he never called back. And the craziest experience before this, which should have been my clue to stop going there? After scheduling a detail in July, an employee actually called me on his personal phone (so it wasn’t on a recorded line) and told me not to even bring my car there. If that doesn’t say everything, I don’t know what does. I’ve always driven Volkswagens, but after this experience, this will be my last. It’s a shame the brand allows this dealership to carry their name. More
by Kathryn J
Employees Worked With
Luis; Stewart; Colleen; Bill
August 27, 2025
Andrew service consultant was polite and knowledgeable. He explained everything in easy to understand detail. The experience was quite pleasant He explained everything in easy to understand detail. The experience was quite pleasant More
by Tom320
Employees Worked With
Andrew Zilliok and a service tech
July 25, 2025
Louis @ Volkswagen of Newton was so nice & accommodating. Also Colleen, who identified me in the parking lot, & escorted me into the service department. accommodating. Also Colleen, who identified me in the parking lot, & escorted me into the service department. More
by Page Mackisoc
Employees Worked With
Louis Toribio, Colleen
April 11, 2025
Perfect. The service center of Newton VW made sure we were satisfied. The technician acted as if they were working on their own vehicle. A+++++++ Thanks, Hel The service center of Newton VW made sure we were satisfied. The technician acted as if they were working on their own vehicle. A+++++++ Thanks, Helena More
by Helena C Fowley
Employees Worked With
Lucas
