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Volkswagen of Duluth - Service Center

Hermantown, MN

4.7
437 Reviews
Call Service Center (218) 623-6951

437 Reviews of Volkswagen of Duluth - Service Center

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April 30, 2024

Service was quick and easy. However a survey that makes you write a 15 word minimum is irritating More

by jvoeks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Volkswagen of Duluth responded

Thank you for your feedback on our service being quick and easy! We always aim to provide efficient service and are glad to hear that we met your expectations in that regard. However, we apologize for any frustration caused by the survey's minimum word requirement. We appreciate this input and will consider how we can improve the survey experience to make it more user-friendly. Your satisfaction is important to us, and we value your insights as they help us enhance our service. Thank you for choosing VW of Duluth, and we look forward to serving you again.

April 30, 2024

The repairs were explained to me so that I understood. The work took longer than I was originally told. More

by debora.zauhar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Blaylock
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May 06, 2024 -

Volkswagen of Duluth responded

Thank you for taking the time to share your feedback. We're glad to hear that the explanations provided by our team helped you understand the repairs needed for your vehicle. However, we apologize for any inconvenience caused by the extended time it took to complete the work. We strive to deliver accurate timelines and will use your feedback to improve our communication and efficiency. We appreciate your patience and look forward to serving you better in the future. Thank you for choosing VW of Duluth.

April 30, 2024

Fabulous service as always! Everytime I go here I feel like every staff member goes above and beyond to make my experience great!! More

by cmp5791
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Blaylock
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May 06, 2024 -

Volkswagen of Duluth responded

Thank you for your wonderful review! At VW of Duluth, we're delighted to hear that you consistently enjoy your experiences with us. Our team always strives to go above and beyond for our customers, and it's rewarding to know that their efforts make a difference. We look forward to serving you again soon and continuing to meet your expectations. Your satisfaction is our top priority!

April 29, 2024

Dan is very polite and was so accommodating. He handled everything in a very timely manner. More

by kerry.bing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Serina Sprecco
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Apr 29, 2024 -

Volkswagen of Duluth responded

Thank you for your positive feedback and for highlighting Dan's polite and accommodating service at VW of Duluth! We're delighted to hear that everything was handled in a timely manner. Your satisfaction is very important to us, and we look forward to providing you with excellent service on your future visits.

April 27, 2024

Service with a smile. The tech did a great job finding out what the issue was and fixing the issue two weeks later with the correct diagnosis. More

by mgottwald0
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Volkswagen of Duluth responded

We're so pleased to hear about your positive experience at VW of Duluth! Thank you for acknowledging the great work our tech team did in diagnosing and resolving the issue with your vehicle. We always aim to provide service with a smile and are glad we could meet your expectations. Looking forward to helping you again in the future!

April 25, 2024

Good job done and very informative, but a little expensive. Everything on the car works fine now. More

by TONECOLONELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Volkswagen of Duluth responded

Thank you for your feedback! We're glad to hear that everything with your car is working fine now and that you found our service informative. We understand concerns about costs and strive to provide value through quality service and transparency. If you have any questions or need further assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to helping you again at VW of Duluth!

April 25, 2024

Well organized and friendly staff, I felt very taken care of by their communication and having a loaner vehicle for the days my car was in the shop. Thank you! More

by jalenamcgee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2024 -

Volkswagen of Duluth responded

Thank you for your kind words! We're delighted to hear that you felt well taken care of during your visit. Providing a seamless experience and effective communication is very important to us. We're glad that the loaner vehicle made the service more convenient for you. Looking forward to serving you again at VW of Duluth!

April 23, 2024

For the 50,000 mile service and rear brakes. I was given an estimate of about Quoted a $700.00estimate for work needed and did not need them to complete a tire rotation or oil change that was More

by rviktora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Huffman
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Volkswagen of Duluth responded

I'm sorry to hear about your dissatisfaction with the pricing on your recent visit for the 50,000-mile service and rear brake work. We aim to provide clear and accurate estimates and it seems we fell short in this instance. We understand that unexpected costs can be frustrating, and we apologize for any inconvenience this may have caused. Your feedback is incredibly important to us as we strive to improve our services. We'd like to discuss this further with you to better understand what happened and see how we can make things right. Please contact us at your earliest convenience. Thank you for your feedback, and we look forward to resolving this issue.

April 19, 2024

Service was prompt and I really liked the video of the multi point inspection that was sent. Great follow up, too, although the number of requests to submit a review was a bit annoying. More

by mikepfg
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha LePage
Report | Print
Apr 23, 2024 -

Volkswagen of Duluth responded

Thank you for your feedback and for noting the prompt service and the multi-point inspection video—we're glad you found it helpful! We aim to keep our customers well-informed about the condition of their vehicles. We appreciate your honesty about the follow-up requests for a review; we'll certainly take this into account to better balance our communications. Your satisfaction is very important to us, and we look forward to continuing to provide you with excellent service. If there's anything else you need, please let us know!

April 17, 2024

My Audi Q3 was engine oil change last week ago that was really good and very nice service. Thank for doing that. More

by thansoe0095
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Volkswagen of Duluth responded

Thank you for your kind words and for choosing us for your Audi Q3's oil change! We're delighted to hear that you were pleased with the service. At VW of Duluth, we strive to provide exceptional and thorough care for every vehicle, and it's great to know we met your expectations. We appreciate your feedback and look forward to continuing to serve you in the future. Thanks again for your trust in us, and if there’s anything more we can do for your vehicle, please let us know!

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