Daniel Huffman

Volkswagen of Duluth responded

Thank you for the fantastic 5-star review! We’re so glad our team was able to catch the head gasket concern early and get your vehicle in promptly for warranty repairs. Working around our customers’ schedules and making the process as convenient as possible is always a priority, and we’re happy we could help with the loaner and address the additional issue while your vehicle was already here. Thank you for trusting Volkswagen of Duluth with your service needs. We truly appreciate your support and are happy to hear your vehicle is running well after the repairs!

Volkswagen of Duluth responded

Thank you for the amazing 5-star review! We're thrilled to hear about your experience with your Touareg TDI. We understand that owning a diesel Volkswagen can come with unique concerns, especially when it comes to emissions-related repairs, so it's wonderful to know our team was able to earn your confidence and get the issue resolved correctly. Taking the time to properly diagnose, repair, and verify the fix is something we take great pride in, and we're glad to hear you've had zero issues since your visit. Thank you for trusting Volkswagen of Duluth to keep your Touareg running its best. We truly appreciate your kind words and look forward to helping you enjoy many more miles on the North Shore and beyond!

Volkswagen of Duluth responded

Thank you for the 5-star review! We love hearing this! It's great to know our team has been able to help get your vehicle back on the road and address your concerns in a timely manner every time you visit. Thank you for trusting Volkswagen of Duluth with your service needs. We truly appreciate your support and look forward to seeing you again!

Volkswagen of Duluth responded

Thank you for the great 5-star review! We’re so glad to hear you’ve had such a strong experience working with Dan over the years, his friendliness and knowledge make him a huge asset to our team. And a fast in-and-out visit is always a win! We truly appreciate your continued trust in Volkswagen of Duluth and look forward to taking care of you again!

Volkswagen of Duluth responded

Thank you for the incredible 5-star review! We’re thrilled to hear every experience with us has been fantastic. That’s exactly what we strive for! Daniel will really appreciate the shout out as well; his professionalism and dedication to helping our customers don’t go unnoticed! We truly appreciate you choosing Volkswagen of Duluth and look forward to taking care of you again next time!

Volkswagen of Duluth responded

Thank you for the 5-star review! We’re so glad to hear scheduling and getting your repair taken care of was a smooth, easy experience. Daniel will love the shoutout; he works hard to make sure everything runs seamlessly! We truly appreciate you choosing Volkswagen of Duluth and look forward to helping you again down the road!

Volkswagen of Duluth responded

Thank you for the great 5-star review! We’re happy to hear you’ve consistently received excellent work at fair prices, and without the long waits. Providing quality service that’s efficient and hassle‑free is exactly what we aim for. We truly appreciate your continued trust in Volkswagen of Duluth and look forward to taking care of you again!

Volkswagen of Duluth responded

Thank you for the 5-star review! We’re so glad to hear everything, from scheduling to service, was easy and seamless for you. Friendly, accommodating care and clear answers are exactly what our team strives to deliver every time. We truly appreciate you choosing Volkswagen of Duluth and look forward to taking care of you again!

Volkswagen of Duluth responded

Thank you for your continued loyalty over the years, we don’t take that lightly, which is why this feedback hits hard. We’re genuinely sorry to hear about the repeated frustrations you’ve had with our service department. Vague diagnoses and unresolved concerns are not the standard we hold ourselves to, and we clearly missed the mark here. That’s on us. We’d really appreciate the opportunity to take a closer look at your experience and make this right. If you’re open to it, please reach out to Rob our service manager directly at 218-722-6989 so we can review your recent visits, provide clear answers, and ensure any outstanding concerns are properly addressed. Thank you again for sticking with us and for calling this out, this is exactly the kind of feedback that helps us get better.

Volkswagen of Duluth responded

Thank you for the incredible 5-star review! We’re so sorry your trip took an unexpected turn, but we’re truly honored you trusted us to help in a tough situation. It’s great to hear Dan, TJ, and the team were able to step in quickly, keep you informed, and make things as comfortable as possible while you were away from home. Going above and beyond, especially when you “didn’t have to choose us", is exactly the kind of care we strive to deliver. We’ll be sure to pass along your kind words to everyone involved. We truly appreciate you sharing your experience, and we hope the rest of your travels have been much smoother!