Very courteous and they take care to ensure
satisfaction. I will always buy there and use them to service my vehicle.
satisfaction. I will always buy there and use them to service my vehicle.
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by kroger.marvin
Verified Customer
Verified Customer
Service Price Transparency
May 06, 2026 -
Volkswagen of Duluth responded
Thank you for the outstanding 5-star review! We truly appreciate your kind words about our Service Department. Courtesy and customer satisfaction are top priorities for our team, and it means a great deal to know that commitment shows. We’re grateful for your loyalty and look forward to continuing to earn your business for both sales and service at Volkswagen of Duluth.
Excellent service!
Treated very well and with lots of respect! Why I always come back
Treated very well and with lots of respect! Why I always come back
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by Jfaint27
Verified Customer
Verified Customer
Service Price Transparency
May 04, 2026 -
Volkswagen of Duluth responded
Thank you for the excellent 5-star review! We truly appreciate your kind words and loyalty. Treating our guests with respect and delivering a great service experience every visit is exactly what we strive for. We’re grateful you continue to choose the Volkswagen of Duluth Service Department and look forward to welcoming you back again!
I asked if he could get me out in an hour and he got me
out in 45 mins. Very friendly and gave good feedback on my brakes question.
out in 45 mins. Very friendly and gave good feedback on my brakes question.
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by Samantha.edstrom
Verified Customer
Verified Customer
Service Price Transparency
May 04, 2026 -
Volkswagen of Duluth responded
Thank you for the 5-star review! We’re glad Dan was able to beat your timeline and get you back on the road in just 45 minute, efficiency for the win. It’s great to hear the team was friendly and could provide clear, helpful feedback on your brake questions. We truly appreciate your trust in Volkswagen of Duluth and look forward to taking care of you again next time!
Informative, courteous and quick answered all my
questions. I felt that taken care of and appreciated
questions. I felt that taken care of and appreciated
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by peterlue95
Verified Customer
Verified Customer
Service Price Transparency
Apr 27, 2026 -
Volkswagen of Duluth responded
Thank you for the 5-star review!
We’re glad to hear our team was informative, courteous, and quick to answer all your questions. Making sure you feel taken care of and appreciated is exactly what we strive for every visit.
We truly appreciate you choosing Volkswagen of Duluth and look forward to helping you again!
Today I left the dealership happy.
The EPC LIGHT would come on about every 100 miles, so I asked Dan the service mgr, and he said to bring it in when the light is on, but living 64 mi
The EPC LIGHT would come on about every 100 miles, so I asked Dan the service mgr, and he said to bring it in when the light is on, but living 64 miles away I couldn’t go that far, so I brought it in for a diagnostic. Dan said it was the fuel injector harness and was covered by warranty, but didn’t have the parts so I went back a week later and they fixed it in two hours. Hurrah.Great job guys!
VW Duluth rocks!
Dave
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by 1oma-opa
Service Price Transparency
Other Employees Tagged:
Noah Hessevick
Feb 25, 2026 -
Volkswagen of Duluth responded
Dave, we love a good “Hurrah!”
Thank you for the awesome review. We know intermittent warning lights can be frustrating, especially when you’re making the drive from 64 miles out. We’re glad Dan and the team were able to diagnose the EPC issue, get the parts in, and knock it out quickly under warranty.
That’s the goal: clear answers, efficient repairs, and a happy drive home.
VW Duluth appreciates you and we think you rock too.
Quality service, provided excellent diagnostics in a
timely manner, and they use a great method for showing you your entire diagnosis. Useful for people to see “in real time” via the video recordings th
timely manner, and they use a great method for showing you your entire diagnosis. Useful for people to see “in real time” via the video recordings their issues present and a description of solutions. Would recommend.
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by mr.nick.curtis111
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Aaron Mclain
Feb 09, 2026 -
Volkswagen of Duluth responded
Thank you for the fantastic feedback! We’re glad to hear you found the video diagnostics helpful and transparent, seeing things in real time really does make the process clearer and more confidence-boosting. We appreciate the recommendation and your trust in VW of Duluth. We’ll keep the quality (and the cameras) rolling!
Dan is always very helpful and so nice.
I really love the way they cleaned my windows this time!
I really love the way they cleaned my windows this time!
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by noblelittlebear
Verified Customer
Verified Customer
Service Price Transparency
Jan 31, 2026 -
Volkswagen of Duluth responded
Thank you for the 5-star review! We’re so glad to hear Dan took great care of you and that the sparkling windows didn’t go unnoticed! It’s the little details that make the ride feel brand new again. We appreciate you choosing VW of Duluth and look forward to seeing you next time.
They are professional and polite to me.
I will always recommend the service dept to others.
I will always recommend the service dept to others.
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by JMKRABBE
Verified Customer
Verified Customer
Jan 28, 2026 -
Volkswagen of Duluth responded
Thank you for the 5-star review! We’re proud to hear our service team delivered a professional and polite experience. Your recommendation means a great deal to us, and we look forward to continuing to take great care of you and your vehicle.
Efficient and thorough.
Was in and out in a timely fashion. My advisor, Dan, kept me in the loop on time estimation and stuck to it. Got what I came for done, and after furt
Was in and out in a timely fashion. My advisor, Dan, kept me in the loop on time estimation and stuck to it. Got what I came for done, and after further inspection by the technician, found something else that should be been taken care of soon. They had the parts, and time, on hand and got it done then and there. To my surprise, it got rid of a vibration I’ve had for quite some time. Sweet. This is my first time servicing here, and will not hesitate to go back.
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by Taylor A.
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Forget his name who worked on my car that sent the video, but thank you.
Jan 20, 2026 -
Volkswagen of Duluth responded
Taylor, thank you for the 5-star shoutout and the detailed feedback.
We’re glad Dan and our service team delivered an efficient, transparent, and on-point experience. Getting everything done in one visit and knocking out that mystery vibration? That’s operational excellence in action.
We appreciate you trusting Volkswagen of Duluth for your first service visit, and we’re looking forward to seeing you back in the lane again. Safe driving and smooth rides ahead!
I was charged $185 to tell me I would have to spend
another $585 to replace a water drain line from the roof window. Not happy.
another $585 to replace a water drain line from the roof window. Not happy.
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by leppala
Verified Customer
Verified Customer
Service Price Transparency
Nov 28, 2025 -
Volkswagen of Duluth responded
Thank you for sharing your feedback. We understand how unexpected diagnostic and repair costs can be frustrating, and we appreciate you taking the time to let us know about your experience. Our goal is always to provide clear information and value at every step of the service process, and we will take your comments into consideration as we continue to improve. Your input helps us do better, and we truly value it.
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