Easy to work with, staff is friendly and accommodating.
Any questions get answered appropriately. Super easy to schedule and reschedule service as needed.
Any questions get answered appropriately. Super easy to schedule and reschedule service as needed.
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by mrshefchik
Verified Customer
Verified Customer
Service Price Transparency
Jun 06, 2026 -
Volkswagen of Duluth responded
Thank you for the 5-star review!
We’re so glad to hear everything, from scheduling to service, was easy and seamless for you. Friendly, accommodating care and clear answers are exactly what our team strives to deliver every time.
We truly appreciate you choosing Volkswagen of Duluth and look forward to taking care of you again!
After being a loyal customer and having family with
dealership loyalty for multiple years, I continue to have negative experiences with the service department, whether it be a vague diagnosis or even a
dealership loyalty for multiple years, I continue to have negative experiences with the service department, whether it be a vague diagnosis or even a possible problem on their part that wasn’t addressed.
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by themasoneng
Verified Customer
Verified Customer
Service Price Transparency
Jun 06, 2026 -
Volkswagen of Duluth responded
Thank you for your continued loyalty over the years, we don’t take that lightly, which is why this feedback hits hard.
We’re genuinely sorry to hear about the repeated frustrations you’ve had with our service department. Vague diagnoses and unresolved concerns are not the standard we hold ourselves to, and we clearly missed the mark here. That’s on us.
We’d really appreciate the opportunity to take a closer look at your experience and make this right. If you’re open to it, please reach out to Rob our service manager directly at 218-722-6989 so we can review your recent visits, provide clear answers, and ensure any outstanding concerns are properly addressed.
Thank you again for sticking with us and for calling this out, this is exactly the kind of feedback that helps us get better.
The background is our Audi Q7 broke down Saturday
afternoon while on a trip from South Dakota. Our best option was to reach out to the parent corporation in Duluth. Volkswagen of Duluth was terrifi
afternoon while on a trip from South Dakota. Our best option was to reach out to the parent corporation in Duluth. Volkswagen of Duluth was terrific in all aspects from that Saturday on and they really didn’t owe us anything. They had the problem (bad fuel pump) diagnosed and parts ordered by Noon on Monday. Unfortunately my daughter and I had to take up residence at a nearby hotel for the week, but VW of Duluth kept us well informed throughout and offered rides (thanks TJ) so we could get around while stranded. Dan and the team did everything they could to limit our discomfort in a bad situation.
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by Jennifer
Verified Customer
Verified Customer
Service Price Transparency
Jun 01, 2026 -
Volkswagen of Duluth responded
Thank you for the incredible 5-star review!
We’re so sorry your trip took an unexpected turn, but we’re truly honored you trusted us to help in a tough situation. It’s great to hear Dan, TJ, and the team were able to step in quickly, keep you informed, and make things as comfortable as possible while you were away from home.
Going above and beyond, especially when you “didn’t have to choose us", is exactly the kind of care we strive to deliver. We’ll be sure to pass along your kind words to everyone involved.
We truly appreciate you sharing your experience, and we hope the rest of your travels have been much smoother!
Setting up service appointments online is really easy.
Thanks to Dan my service appointments have always ran very smooth. I especially appreciate the video inspections and the text updates.
Thanks to Dan my service appointments have always ran very smooth. I especially appreciate the video inspections and the text updates.
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by Bigbud419
Verified Customer
Verified Customer
May 26, 2026 -
Volkswagen of Duluth responded
Thank you for the 5-star review!
We’re so glad to hear scheduling your service online has been easy and that Dan has helped keep everything running smoothly, that’s what we love to hear! The video inspections and text updates are all about keeping you informed and confident every step of the way.
We truly appreciate you choosing Volkswagen of Duluth and look forward to seeing you again next time!
Very courteous and they take care to ensure
satisfaction. I will always buy there and use them to service my vehicle.
satisfaction. I will always buy there and use them to service my vehicle.
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by kroger.marvin
Verified Customer
Verified Customer
Service Price Transparency
May 06, 2026 -
Volkswagen of Duluth responded
Thank you for the outstanding 5-star review! We truly appreciate your kind words about our Service Department. Courtesy and customer satisfaction are top priorities for our team, and it means a great deal to know that commitment shows. We’re grateful for your loyalty and look forward to continuing to earn your business for both sales and service at Volkswagen of Duluth.
Excellent service!
Treated very well and with lots of respect! Why I always come back
Treated very well and with lots of respect! Why I always come back
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by Jfaint27
Verified Customer
Verified Customer
Service Price Transparency
May 04, 2026 -
Volkswagen of Duluth responded
Thank you for the excellent 5-star review! We truly appreciate your kind words and loyalty. Treating our guests with respect and delivering a great service experience every visit is exactly what we strive for. We’re grateful you continue to choose the Volkswagen of Duluth Service Department and look forward to welcoming you back again!
I asked if he could get me out in an hour and he got me
out in 45 mins. Very friendly and gave good feedback on my brakes question.
out in 45 mins. Very friendly and gave good feedback on my brakes question.
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by Samantha.edstrom
Verified Customer
Verified Customer
Service Price Transparency
May 04, 2026 -
Volkswagen of Duluth responded
Thank you for the 5-star review! We’re glad Dan was able to beat your timeline and get you back on the road in just 45 minute, efficiency for the win. It’s great to hear the team was friendly and could provide clear, helpful feedback on your brake questions. We truly appreciate your trust in Volkswagen of Duluth and look forward to taking care of you again next time!
Informative, courteous and quick answered all my
questions. I felt that taken care of and appreciated
questions. I felt that taken care of and appreciated
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by peterlue95
Verified Customer
Verified Customer
Service Price Transparency
Apr 27, 2026 -
Volkswagen of Duluth responded
Thank you for the 5-star review!
We’re glad to hear our team was informative, courteous, and quick to answer all your questions. Making sure you feel taken care of and appreciated is exactly what we strive for every visit.
We truly appreciate you choosing Volkswagen of Duluth and look forward to helping you again!
Today I left the dealership happy.
The EPC LIGHT would come on about every 100 miles, so I asked Dan the service mgr, and he said to bring it in when the light is on, but living 64 mi
The EPC LIGHT would come on about every 100 miles, so I asked Dan the service mgr, and he said to bring it in when the light is on, but living 64 miles away I couldn’t go that far, so I brought it in for a diagnostic. Dan said it was the fuel injector harness and was covered by warranty, but didn’t have the parts so I went back a week later and they fixed it in two hours. Hurrah.Great job guys!
VW Duluth rocks!
Dave
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by 1oma-opa
Service Price Transparency
Other Employees Tagged:
Noah Hessevick
Feb 25, 2026 -
Volkswagen of Duluth responded
Dave, we love a good “Hurrah!”
Thank you for the awesome review. We know intermittent warning lights can be frustrating, especially when you’re making the drive from 64 miles out. We’re glad Dan and the team were able to diagnose the EPC issue, get the parts in, and knock it out quickly under warranty.
That’s the goal: clear answers, efficient repairs, and a happy drive home.
VW Duluth appreciates you and we think you rock too.
Quality service, provided excellent diagnostics in a
timely manner, and they use a great method for showing you your entire diagnosis. Useful for people to see “in real time” via the video recordings th
timely manner, and they use a great method for showing you your entire diagnosis. Useful for people to see “in real time” via the video recordings their issues present and a description of solutions. Would recommend.
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by mr.nick.curtis111
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Aaron Mclain
Feb 09, 2026 -
Volkswagen of Duluth responded
Thank you for the fantastic feedback! We’re glad to hear you found the video diagnostics helpful and transparent, seeing things in real time really does make the process clearer and more confidence-boosting. We appreciate the recommendation and your trust in VW of Duluth. We’ll keep the quality (and the cameras) rolling!
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