Volkswagen of Duluth - Service Center

Volkswagen of Duluth responded

We're truly grateful for your positive feedback! It's wonderful to know that our efforts to ensure clear communication and comprehensive service have resonated with you. At VW of Duluth, we aim to provide an experience that not only meets but exceeds your expectations. Your satisfaction is our greatest reward, and hearing that you think highly of our service motivates us even more. We understand the importance of clarity and thoroughness in our interactions, and we're delighted you've appreciated this aspect of our service. If there's anything more we can do for you or any further information you need, please don't hesitate to reach out. We're here for you and looking forward to your next visit. Thank you for choosing VW of Duluth!

Volkswagen of Duluth responded

It's wonderful to hear that you received such attentive and innovative service from our team! The use of helpful videos and the convenience of having your car delivered to you upon completion are part of our commitment to providing exceptional customer care. We're delighted that our efforts to keep you informed and accommodate your needs made a positive difference. Thank you for taking the time to share your experience, and please know we're here to assist with any future automotive needs you may have. Your feedback is greatly appreciated!

Volkswagen of Duluth responded

We're delighted to hear about your positive experience with Daniel! It's our priority to provide timely, communicative, and thorough service, and we're glad Daniel exemplified these qualities during your visit. Thank you for choosing us and taking the time to share your feedback. We'll make sure Daniel knows how much his efforts are appreciated and look forward to assisting you again in the future!

Volkswagen of Duluth responded

It's fantastic to hear you had a positive experience with our team! Kindness, professionalism, and efficiency are core values we strive to uphold, so knowing you noticed these qualities means a lot to us. Thank you for sharing your feedback, and we're here to assist with any future needs you might have. Your satisfaction is our top priority!

Volkswagen of Duluth responded

I'm really sorry to hear about your less-than-desirable experience with our service department. It’s disappointing to learn that we didn’t meet your expectations, especially when it comes to attention to detail, which is crucial in ensuring the best possible service. We take feedback like yours seriously as it helps us identify areas for improvement. Would you be willing to provide more specific details about your experience? This information would be invaluable in helping us address these issues directly and ensure they are corrected moving forward. Our goal is always to provide top-notch service, and it seems we fell short this time. Please know we're committed to making things right and improving your experience with us.

Volkswagen of Duluth responded

Thank you for your exceptional review! We're thrilled to hear that your experience at our dealership was excellent and that you were totally pleased with the service. It's great to know that Dan, your service contact, made a significant positive impact with his timely updates and thoughtful recommendations. We strive to ensure that our team members are not only skilled but also dedicated to providing personalized and transparent service to each of our customers. Your feedback is incredibly valuable to us, as it helps us maintain our high standards and improve where necessary. We will be sure to pass on your kind words to Dan and the rest of the team. Thank you for choosing us, and we look forward to serving you again!

Volkswagen of Duluth responded

Thank you so much for taking the time to share your positive experience at VW of Duluth! We're thrilled to hear that our team's kindness and professionalism continue to meet your expectations, and that we've been able to complete your service needs in good time. Your satisfaction is our top priority, and we're glad to have been able to demonstrate this through our service. It's customers like you that make our job truly enjoyable. We look forward to serving you again and maintaining your Volkswagen in top condition. If there's anything more we can do for you or any feedback you'd like to share to help us improve further, please don't hesitate to reach out. Thank you again for choosing VW of Duluth, and we wish you many happy and safe miles ahead in your Volkswagen! Warmest regards, The Team at VW of Duluth

Volkswagen of Duluth responded

Thank you so much for your glowing review! At VW of Duluth, we pride ourselves on providing knowledgeable, professional, thorough, friendly, classy, and high-quality service. It's wonderful to hear that you've consistently had positive experiences with us. Our team is committed to ensuring every visit is a memorable one, and feedback like yours reaffirms the hard work we put in every day. We look forward to continuing to serve you with the same level of excellence in the future. Thank you for choosing VW of Duluth, and please don't hesitate to reach out for your future automotive needs!

Volkswagen of Duluth responded

Thank you for taking the time to share your positive experience with VW of Duluth! We're thrilled to hear that our team across all departments was able to assist you in a friendly and helpful manner. Your satisfaction is our top priority, and knowing that we've earned your trust to return for another purchase means the world to us. We look forward to welcoming you back soon and helping you find your next car. If there's anything specific you're looking for or if you have any questions in the meantime, please don't hesitate to reach out. Thank you again for choosing VW of Duluth, and see you soon!

Volkswagen of Duluth responded

I'm glad to hear that our team was able to assist you with your aftermarket warranty issue for your Ford truck, even though it's disappointing that the warranty company limited their dealings to Ford directly. We always strive to provide the best possible service and support to all our customers, regardless of the brand of their vehicle. Your patience and understanding in this matter are greatly appreciated. If there's anything else we can help with or any other way we can support you, please don't hesitate to let us know. We're here for you, and we're committed to ensuring your satisfaction. Thank you for choosing VW of Duluth, and we hope to serve you again in the future under more favorable circumstances.