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Volkswagen of Duluth - Service Center

Hermantown, MN

4.7
435 Reviews

435 Reviews of Volkswagen of Duluth - Service Center

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March 22, 2024

As always they are very kind and professional and get the job finished in good time More

by JMKRABBE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Blaylock
Mar 22, 2024 -

Volkswagen of Duluth responded

Thank you so much for taking the time to share your positive experience at VW of Duluth! We're thrilled to hear that our team's kindness and professionalism continue to meet your expectations, and that we've been able to complete your service needs in good time. Your satisfaction is our top priority, and we're glad to have been able to demonstrate this through our service. It's customers like you that make our job truly enjoyable. We look forward to serving you again and maintaining your Volkswagen in top condition. If there's anything more we can do for you or any feedback you'd like to share to help us improve further, please don't hesitate to reach out. Thank you again for choosing VW of Duluth, and we wish you many happy and safe miles ahead in your Volkswagen! Warmest regards, The Team at VW of Duluth

March 21, 2024

VW of Duluth Staff is knowledgeable, professional, thorough, friendly, classy, and high-quality. I have always had a positive experience. More

by davejohnson10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Blaylock
Mar 25, 2024 -

Volkswagen of Duluth responded

Thank you so much for your glowing review! At VW of Duluth, we pride ourselves on providing knowledgeable, professional, thorough, friendly, classy, and high-quality service. It's wonderful to hear that you've consistently had positive experiences with us. Our team is committed to ensuring every visit is a memorable one, and feedback like yours reaffirms the hard work we put in every day. We look forward to continuing to serve you with the same level of excellence in the future. Thank you for choosing VW of Duluth, and please don't hesitate to reach out for your future automotive needs!

March 20, 2024

All personal in all departments are helpful and friendly, will buy another car from them soon More

by mjschroer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Volkswagen of Duluth responded

Thank you for taking the time to share your positive experience with VW of Duluth! We're thrilled to hear that our team across all departments was able to assist you in a friendly and helpful manner. Your satisfaction is our top priority, and knowing that we've earned your trust to return for another purchase means the world to us. We look forward to welcoming you back soon and helping you find your next car. If there's anything specific you're looking for or if you have any questions in the meantime, please don't hesitate to reach out. Thank you again for choosing VW of Duluth, and see you soon!

March 18, 2024

Tried to help out with a aftermarket warranty issue with my ford truck. He was helpful, but the warranty company would only deal with Ford unfortunately. Thanks! More

by aaron.mclain1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2024 -

Volkswagen of Duluth responded

I'm glad to hear that our team was able to assist you with your aftermarket warranty issue for your Ford truck, even though it's disappointing that the warranty company limited their dealings to Ford directly. We always strive to provide the best possible service and support to all our customers, regardless of the brand of their vehicle. Your patience and understanding in this matter are greatly appreciated. If there's anything else we can help with or any other way we can support you, please don't hesitate to let us know. We're here for you, and we're committed to ensuring your satisfaction. Thank you for choosing VW of Duluth, and we hope to serve you again in the future under more favorable circumstances.

March 15, 2024

VW of Duluth Staff is knowledgeable, professional, thorough, friendly, classy, and high-quality. I have always had a positive experience. More

by margaretricci5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill and Aaron
Mar 19, 2024 -

Volkswagen of Duluth responded

Thank you so much for sharing your positive experience with us at VW of Duluth! It's our priority to ensure that every visit is met with knowledge, professionalism, thoroughness, friendliness, class, and the highest quality of service. Your kind words are a testament to the hard work and dedication of our team. We're thrilled to hear that we've consistently provided you with a positive experience. If there's anything more we can do for you or any feedback you'd like to share to help us continue to improve, please don't hesitate to reach out. We look forward to serving you again soon!

March 11, 2024

Great service. What more can I add? I just don’t know. I think it’s great More

by austinSin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Blaylock
Mar 11, 2024 -

Volkswagen of Duluth responded

Thank you for your wonderful review! We're thrilled to hear about your exceptional experience with VW of Duluth. Knowing that you're satisfied with the service you received is incredibly important to us. Your kind words are a testament to our team's dedication to excellence, and it's gratifying to know we've made a positive impact. We're here for you whenever you need us and look forward to continuing to provide great service every time you visit. Thanks again for choosing VW of Duluth, and see you soon!

March 09, 2024

Even though my Taos could not be repaired at the time of service, Dan was apologetic and very helpful. I was taken home and my car was delivered the next day at the time he promised. I can't say enough good More

by JMKRABBE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Volkswagen of Duluth responded

Thank you for sharing your experience with VW of Duluth, especially under circumstances that might have been frustrating. It’s wonderful to hear how Dan and the rest of the service team turned the situation around with their exceptional customer care. We understand how important it is to not only provide quality repairs but also to ensure a positive and supportive experience when unexpected delays occur. Dan's commitment to keeping his promises and the courteous service provided by our team, including the driver who took you home, are key aspects of what we strive for at VW of Duluth. We're truly grateful for your patience and understanding, and even more so for your kind words about our staff. Please know that we're always here to assist with any of your automotive needs. Your satisfaction is our priority, and feedback like yours is incredibly encouraging. We look forward to welcoming you back in the future and continuing to provide the high level of service you’ve come to expect from us. Thank you for choosing VW of Duluth!

March 08, 2024

Clean waiting facility, efficient service. I felt as though the charges were explained thoroughly and were fair. More

by amaki11625
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Blaylock
Mar 11, 2024 -

Volkswagen of Duluth responded

Thank you for taking the time to leave a review about your experience at VW of Duluth! We're delighted to know that our waiting facility met your expectations for cleanliness and comfort. Providing efficient service is a top priority for us, and it's great to hear that this aspect of our service stood out to you. We understand the importance of transparent and fair pricing, so it's particularly pleasing to hear that our team effectively communicated the charges and ensured that you felt comfortable with them. Ensuring our customers have a thorough understanding of the services and their costs is fundamental to the trust we strive to build. Your satisfaction is our goal, and feedback like yours is what keeps us motivated. We look forward to continuing to provide you with the high-quality service and fair pricing you deserve. Thank you for choosing VW of Duluth!

March 06, 2024

Very helpful and good communication. Everything met my expectations, there seems to be a willingness to provide good customer service. More

by mail4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Blaylock
Mar 06, 2024 -

Volkswagen of Duluth responded

We're thrilled to hear that our team's efforts in communication and service have met your expectations! Your feedback highlights the commitment we have to customer satisfaction at VW of Duluth. Thank you for acknowledging our dedication to service. We look forward to continuing to meet your automotive needs with the same level of excellence you've experienced. Your trust in us is greatly valued!

March 05, 2024

I love working with Dan! He really cares about providing great service and always has a great attitude! More

by davejohnson10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Volkswagen of Duluth responded

It's fantastic to hear that Dan has made such a positive impact on your experience with us. We're very proud to have team members who are not only skilled but also bring a great attitude and a genuine care for service. Your satisfaction is our top priority, and we're glad that Dan's dedication to great service has resonated with you. Thank you for choosing us and taking the time to share your thoughts!

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