Volkswagen of Duluth - Service Center

Volkswagen of Duluth responded

We're truly glad you found our service helpful! However, we apologize for any inconvenience caused by not receiving a callback for your quote. Ensuring timely communication is crucial for us, and we regret that we missed the mark in this instance. Your feedback is greatly appreciated, and we are taking steps to improve our follow-up process. Thank you for bringing this to our attention, and we hope to serve you better in the future.

Volkswagen of Duluth responded

We're absolutely delighted to receive your 5-star review and hear such positive comments about our service department. It's wonderful to know that their kindness and professionalism left a strong impression. Thank you for your high recommendation—it means the world to us! We look forward to continuing to provide you with the very best service in the future.

Volkswagen of Duluth responded

It's wonderful to hear that your experiences with Volkswagen of Duluth have consistently met your satisfaction, especially regarding their transparency about costs and their communication with you. Being upfront and keeping customers informed are crucial aspects of excellent customer service, as they help build trust and ensure a clear understanding of the services being provided. Your feedback underscores Volkswagen of Duluth's commitment to maintaining high standards of honesty and customer engagement. Thank you for sharing your positive experience; it's clear that Volkswagen of Duluth values and prioritizes their customer's needs and expectations.

Volkswagen of Duluth responded

It's wonderful to hear about your complete confidence in Volkswagen of Duluth for the maintenance of your VWs. Ensuring that your vehicles remain in tip-top condition is crucial, and it sounds like VW of Duluth is the perfect partner in achieving this goal, especially with the dedication of Dan, your Service Advisor, and Rob, the Service Manager. Their commitment to looking out for your best interests not only reflects their professionalism but also their genuine care for customers and their vehicles. Having such trust in a dealership's service team is invaluable, and it's clear that Dan and Rob have earned this through consistent, reliable, and attentive service. Your ability to count on them for avoiding unnecessary breakdowns or safety concerns speaks volumes about their expertise and the overall quality of service provided by VW of Duluth. Thank you for sharing your positive experiences and highlighting the exceptional individuals who make your visits so satisfactory. It's feedback like yours that underscores the importance of a dedicated and customer-focused team. We look forward to continuing to serve you and keep your VWs running smoothly for years to come.

Volkswagen of Duluth responded

It's truly rewarding to hear such positive feedback about your experiences at VW Duluth. Knowing that you've been consistently impressed with the fast, friendly service we provide fills us with immense pride. Our team is dedicated to ensuring that every visit is as efficient and pleasant as possible, and it's heartening to know we've succeeded in making a lasting impression on you. Your commitment to continue choosing us for your VW service needs is the highest compliment we could receive. We're looking forward to serving you again and continuing to meet your expectations with every visit. Thank you for your loyalty and for taking the time to share your experiences. See you soon at VW Duluth!

Volkswagen of Duluth responded

Thank you for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you found our team friendly and our service up to the mark. At VW of Duluth, we always strive to maintain transparency with our customers and ensure that all vehicle problems are explained clearly and comprehensively. We understand how important it is for repairs to be done correctly and promptly, and we're glad to have met your expectations in this regard. Your satisfaction is our top priority, and feedback like yours motivates our team to continue delivering high-quality service. We look forward to serving you again in the future. Thank you for choosing VW of Duluth!

Volkswagen of Duluth responded

It's wonderful to hear that your experiences with VW of Duluth have been entirely positive. The professionalism and helpfulness you've encountered from everyone you've spoken with reflect our commitment to excellence in customer service. At VW of Duluth, we take great pride in our team's dedication to assisting our customers in every way possible, ensuring a seamless and satisfying experience. Your feedback is greatly appreciated, and it serves as a testament to the hard work and dedication of our staff. Thank you for sharing your experiences, and we look forward to continuing to provide you with the highest level of service in the future.

Volkswagen of Duluth responded

We're incredibly grateful for your kind words and continued loyalty to VW of Duluth. It means the world to us to hear that you've always been 100% satisfied with our dealership. Our team works hard to ensure every visit is a positive one, and feedback like yours reaffirms the commitment we have to our customers. Thank you for choosing us and for taking the time to share your experience. We look forward to continuing to serve you with the same level of excellence you've come to expect. If there's anything specific you need or any way we can make your future experiences even better, please let us know. Here's to many more miles of happiness with your vehicle!

Volkswagen of Duluth responded

Thank you so much for taking the time to share your experience with our service department at Volkswagen of Duluth. We are thrilled to hear that you found our team, especially Daniel, to be helpful and honest throughout the process. Our goal is always to provide clear, communicative, and professional service to all our customers, and it's rewarding to know we've achieved this with you. Understanding the importance of transparency, especially regarding timeframes for parts and service, is a key aspect of our commitment to customer satisfaction. We're glad Daniel was able to keep you well-informed and set realistic expectations. Should you need any more assistance or have any more questions, please don't hesitate to reach out. We look forward to serving you again in the future! Warm regards,

Volkswagen of Duluth responded

Thank you so much for sharing your feedback with us! We are delighted to hear that you found our communication superb and that we were able to exceed your expectations by completing your car service ahead of the estimated time. Our team works hard to ensure clear and prompt communication with our customers, as well as striving to deliver efficient and high-quality service. Your satisfaction is our top priority, and it's rewarding to know we've made a positive impact on your experience. We look forward to continuing to serve you with the same level of excellence in the future. Thank you for choosing us, and please don't hesitate to reach out for any further assistance or questions you might have. Warmest regards,