Volkswagen of Duluth - Service Center

Volkswagen of Duluth responded

Wow, thank you for such an awesome review! We're thrilled to hear that you're very happy with the service you received. Our team aims to provide efficient, professional, and helpful service to all our customers, and it's wonderful to know we've succeeded with your experience. We're glad you found the video of the service informative – we believe in transparency and keeping our customers well-informed every step of the way. Your satisfaction is our top priority, and feedback like yours makes all our efforts worthwhile. Thank you for taking the time to share your positive experience. Should you need any more assistance or have any questions, we're always here to help. Looking forward to serving you again! Best regards,

Volkswagen of Duluth responded

Wow! Thank you for your continued support of VW of Duluth and we appreciate the kind words!

Volkswagen of Duluth responded

I am truly sorry for the confusion and disappointment you experienced with the service billing. It was never our intention to charge for a service you did not request, nor to surprise you with a higher bill than expected. This situation is not reflective of the standards we aim to uphold, and for that, I offer my deepest apologies. I understand how such experiences can impact your trust in us, and I am committed to making this right. Please allow us the opportunity to correct this error. I would be grateful if you could contact me at (218) 297-0149 at your earliest convenience. We are prepared to adjust the billing to what was initially quoted for the requested service and discuss any further steps we can take to ensure your satisfaction. Your trust is invaluable to us, and I hope to personally oversee a resolution that restores your confidence in our dealership.

Volkswagen of Duluth responded

Thank you for bringing this matter to our attention, and I sincerely apologize for any confusion and inconvenience caused by the discrepancy in your service billing. It's important to us that our communications and charges are clear and transparent, and it seems we missed the mark in this instance. Please know, we take your concerns seriously and are immediately reviewing the details of your service visit to understand where the breakdown in communication occurred. Our intention is always to honor the offers we provide to our customers, and any deviation from this warrants a thorough examination. I would like to personally address and resolve this discrepancy for you. Could you please contact me directly at (218) 297-0149? Your trust and satisfaction are paramount to us, and we hope to resolve this to your complete satisfaction promptly. Warm regards,

Volkswagen of Duluth responded

We're thrilled to read about your positive experience with the service on your Tiguan at our dealership! Delivering top-notch customer service and meticulous attention to detail is our team's passion, and it's wonderful to know that Daniel's assistance and our shuttle service added extra convenience to your visit. The video report is part of our commitment to transparency and keeping you informed every step of the way. We're glad it provided clarity and assurance about the work we performed. Thank you for trusting Volkswagen of Duluth with your vehicle's care. We look forward to welcoming you back for your next service visit. Best regards, The Service Team at Volkswagen of Duluth

Volkswagen of Duluth responded

We're thrilled to hear that you enjoyed doing business with us and that our team made a great impression! Thank you for complimenting our coffee – we love pampering our customers with a good brew. Your feedback about the car wash is truly appreciated and we're taking note to improve our services even further. We're grateful for your four-star rating and look forward to the opportunity to earn that fifth star from you. Thank you for choosing us and we can't wait to welcome you back soon!

Volkswagen of Duluth responded

Thank you for taking the time to leave us such a wonderful review! We're delighted to know that you found our team friendly and informative. It's important to us that our explanations are clear and understandable, ensuring that you feel comfortable with the service process. We're also pleased to hear that you experienced quick service, as we strive to be efficient without compromising on quality. Your feedback is greatly appreciated and we look forward to serving you again soon!

Volkswagen of Duluth responded

We are deeply sorry to hear about your recent experience, and I want to extend my sincerest apologies for any inconvenience or concern this situation may have caused you. Please know that the scenario you described falls well below the high standards we set for ourselves; it does not reflect our commitment to our customer's satisfaction and safety. We take your feedback seriously and are immediately instituting additional quality control measures to prevent such an occurrence. Ensuring the well-being of our customers is paramount, and we are relieved you are safe. Please let us know if you have any additional feedback and our Service Manager Rob is happy to be in touch. We hope to hear from you soon, The Team at Volkswagen of Duluth

Volkswagen of Duluth responded

Thank you for sharing your exceptional experience with Daniel at Volkswagen of Duluth! We are incredibly proud to have him on our team and are thrilled to hear about the positive impact he made on your visit. Daniel's dedication to providing timely, friendly, and accurate communication reflects our overall commitment to service excellence and customer satisfaction. We'll be sure to pass along your kind words to Daniel and the rest of our team. It's feedback like yours that inspires us all to continue delivering the high standard of service our customers deserve. Thank you for choosing us, and we look forward to welcoming you back in the future. Warm regards, The Team at Volkswagen of Duluth

Volkswagen of Duluth responded

Thank you very much for taking the time to share your experience at Volkswagen of Duluth! We're delighted to hear that you found our staff friendly and our service both quick and thorough. Our team aims to create a comfortable environment where you feel informed and supported, without the pressure to opt for additional services unless they're truly needed. Your feedback is incredibly valuable to us, as it reaffirms our commitment to exceptional customer care and service integrity. We look forward to serving you again and continuing to meet your expectations. Best regards, The Team at Volkswagen of Duluth