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Volkswagen of Duluth - Service Center

Hermantown, MN

4.7
435 Reviews

435 Reviews of Volkswagen of Duluth - Service Center

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February 01, 2024

The staff is friendly and professional. The service department is great and they washed my car when the servicing was finished. That was above and beyond! More

by JMKRABBE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Blaylock
Feb 01, 2024 -

Volkswagen of Duluth responded

Thank you so much for taking the time to share your wonderful experience with Volkswagen of Duluth! We are thrilled to hear that you found our staff friendly and professional and that our service department exceeded your expectations. We take great pride in going above and beyond for our customers, including those extra touches like washing your car after servicing. Your feedback is greatly appreciated and motivates us to continue delivering exceptional service. We look forward to welcoming you back in the future! Warm regards, The Team at Volkswagen of Duluth

January 31, 2024

Very professional and friendly. Super helpful when I had questions and were very upfront! We even got a helpful video of our vehicle and their check which made us feel much more com More

by mbrekke2283
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Blaylock
Feb 01, 2024 -

Volkswagen of Duluth responded

Thank you so much for your kind words and for choosing Volkswagen of Duluth for your vehicle needs. It's heartwarming to hear that our team's professionalism, friendliness, and helpfulness made a significant impact on your experience with us. We're especially glad that the video overview of your vehicle's check added to your comfort and confidence in our services. Providing transparency and ensuring our customers feel fully informed and satisfied is a priority for us. Your appreciation means the world to our team, and we're here to assist with any future questions or needs you may have. We look forward to serving you again! Best wishes, The Team at Volkswagen of Duluth

January 30, 2024

VW team is always very prompt, professional, helpful, and communicative. Always a great experience! Thanks. More

by LIBBYMIJARES816
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Volkswagen of Duluth responded

Thank you so much for your kind words and for taking the time to share your experience with our VW team. We're delighted to hear that you've consistently found our service prompt, professional, helpful, and communicative. Knowing that you've always had a great experience with us is incredibly rewarding and motivates us to continue delivering the high standard of service our customers deserve. Your satisfaction is our top priority, and we're grateful for your continued trust in us. Thank you for choosing us and for your acknowledgment. We look forward to serving you again in the future and hope to always exceed your expectations. If there's anything more we can do for you, please don't hesitate to reach out. Thanks again for your support! Warm regards,

January 29, 2024

Friendly, knowledgeable, courteous employees. Nice, clean bathrooms and waiting area. Great coffee. 😋 Kept me updated on my car repairs. More

by tractorgirl1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Volkswagen of Duluth responded

Thank you very much for your wonderful review! We're thrilled to hear that you found our team friendly, knowledgeable, and courteous. Our goal is to create a welcoming and comfortable environment for all our customers, so we're delighted that you appreciated the cleanliness of our bathrooms and waiting area, as well as our coffee. Keeping our customers informed about their car repairs is something we prioritize, and we're glad to know you were satisfied with the updates regarding your vehicle. Your satisfaction is very important to us, and feedback like yours helps us ensure we're meeting our commitment to providing the best possible service. We're grateful for your support and look forward to your next visit. If there's anything more we can do for you, please don't hesitate to reach out. Enjoy your coffee and safe driving! Warm regards,

January 29, 2024

Great, effective and easy to schedule recommended service! I will return often to this location! More

by paula.gudmundson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Blaylock
Feb 16, 2024 -

Volkswagen of Duluth responded

Thank you so much for sharing your positive experience with us! We're thrilled to hear that you found our service scheduling process to be great, effective, and easy. Our team strives to ensure that every aspect of our service is convenient and meets the needs of our customers, and it's rewarding to know we've succeeded in making your visit as smooth as possible. We're delighted that you plan to return often to our location. Your trust and satisfaction are incredibly important to us, and we look forward to serving you again in the future. Remember, we're here to assist with any of your needs or questions. Thank you again for choosing us for your service needs. We can't wait to welcome you back soon! Best regards,

January 23, 2024

Daniel Huffman is the best Service Manager we have dealt with, and we are in our 70’s. His Customer Service skills are 2nd to none. This is the first Volkswagen we have owned, and it is the favorite of mi More

by race_andson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2024 -

Volkswagen of Duluth responded

Welcome to the Volkswagen family and it's great to know that Daniel has made your ownership experience positive. We will certainly pass along your great review. Thank you!

January 18, 2024

The people there are friendly helpful, they were able to get my vehicle in the same week I called and get it fixed. That was greatly appreciated. Great service would go again. More

by alray185
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lexi Korhonen, Amber Blaylock
Jan 25, 2024 -

Volkswagen of Duluth responded

It's great to know that our team was able to get you an appointment quickly and got your vehicle repaired. We loo forward to serving you in the future.

January 17, 2024

Dan has been very accommodating, quick to answer questions & help troubleshoot when I have arrived at the dealership without an appointment. VW Duluth has amazing customer service & I'm so grateful More

by klwoodhull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Volkswagen of Duluth responded

Wow, thank you for this great review. It's great to know that Dan provided you great service and made sure your visit was great.

January 17, 2024

Dan at VW of Duluth was courteous, professional and all around a good service guy. More

by jmohelsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Volkswagen of Duluth responded

Thank you for taking the time to provide Dan this amazing review. Your support of our service department at VW of Duluth is very appreciated.

January 17, 2024

Technician was great (can't remember his name), did a full video of the inspection. Amber was helpful and easy to work with, thanks! More

by Tyler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Technician (name unknown)
Jan 17, 2024 -

Volkswagen of Duluth responded

We're happy to know you liked the video. Thank you for the review and your kind words for Amber.

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