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Volkswagen of Duluth - Service Center

Hermantown, MN

4.7
438 Reviews
Call Service Center (218) 623-6951

438 Reviews of Volkswagen of Duluth - Service Center

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October 31, 2023

Great service all around. They always make sure everything is above and beyond. Grateful to have them! More

by LYNZI.PETERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Isola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Morphew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Curt Jensen
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Nov 03, 2023 -

Volkswagen of Duluth responded

Thank you for this awesome review. We appreciate you visiting out service department and trusting our team to take great care of your vehicle.

October 30, 2023

Friendly and informative. Clean facility.. excellent waiting area with amenities..Located in excellent location with easy access. More

by thomashogan927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Blaylock
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Nov 03, 2023 -

Volkswagen of Duluth responded

Thank you for the great review! Your continued support is very appreciated and we look forward to seeing you in the future

October 26, 2023

Amber was great. She made sure everything was taken care of. I have always had great experience with the service department. More

by krystal215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Blaylock
Report | Print
Nov 03, 2023 -

Volkswagen of Duluth responded

Thank you for this awesome review. We appreciate you visiting out service department and trusting our team to take great care of your vehicle. We appreciate you giving Amber a shout-out!

October 24, 2023

Great service department! I have never had issues with the service department. They have a great team! More

by Vdubdude
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Morphew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keary Bradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melody Maleski, Drew Mosher
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October 23, 2023

The snow tire service process was smooth, efficient, and easy. I have no concerns. Thank you! More

by Jordanhaedtler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 23, 2023

nice and clean. Happy with my service. I don't want to be asked to take a survey again. More

by JDEPPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 23, 2023

Very professional and accommodating, the mechanics stayed over lunch to get my tires mounted quickly! More

by b.warren_28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2023 -

Volkswagen of Duluth responded

It's great to know that our service team stepped up and helped you get your tires done. Thank you for this great review and we appreciate your recommendation.

October 20, 2023

I really am pleased with VW of Duluth, but I hate having to take this survey everytime I am serviced there. More

by bschull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Blaylock
Report | Print
October 19, 2023

Dan’s service was excellent. Sales department was terrible, slow, disrespectful aside from one individual. More

by f250girl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Unsure of name of one sales member. , Serina Sprecco, Anjay Lindgren, Lexi Korhonen
Report | Print
Oct 19, 2023 -

Volkswagen of Duluth responded

Thank you for your review and feedback. Your time is valuable and we understand how frustrating it can be to have to wait longer than expected when visiting our dealership. Our records show you were in on a Saturday, which is typically our busiest day and we admittedly were overwhelmed with customers during your visit. It is good to know that Dan provided you great service aside from the issue of timelines during your visit. Our team would love a second chance to make things right with you if given the opportunity. Again, thank you for your feedback and we will work hard to ensure it does not become a regular issue.

October 18, 2023

When i do business with VW of Duluth, i am a valued customer and always informed about current information snd options available to me. The friendly and professional staff makes doing business here wor More

by andrewoharri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah Hessewick, Lexi Korhonen
Report | Print
Oct 19, 2023 -

Volkswagen of Duluth responded

Thank you for your great review. We will continue to work hard to make you feel as valued as you are and provide you the best possible service for your vehicle.

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