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Volkswagen of Duluth - Service Center

Hermantown, MN

4.7
438 Reviews

438 Reviews of Volkswagen of Duluth - Service Center

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August 05, 2023

Kind staff who take the time to answer questions but also take the time to see the person in front of them not as just a customer but as a human too More

by robinpuglisi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Morphew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Curt Jensen, Anjay Lindgren
Aug 14, 2023 -

Volkswagen of Duluth responded

VW of Duluth would not exist without our great customers and we work hard to make each of you feel that way. Thank you for your great review.

August 04, 2023

Good service, fast, friendly, got the job done. No complaints on my end. Easy online scheduling. More

by nena21marie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Volkswagen of Duluth responded

Thank you for taking advantage of our online service schedule. Your great review is very appreciated.

August 03, 2023

Very helpful, knowledgeable and was able to work well with our changing schedule. Customer service A+ More

by cydneebean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Volkswagen of Duluth responded

Thank you for your great review and it's awesome to know we were able to accommodate your schedule.

August 02, 2023

Everyone was very nice , quick to ask if we needed anything or had questions and to help in anyway they could. More

by Atlas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Volkswagen of Duluth responded

Thank you for your 5-star review of your service visit. We look forward to seeing you in the future.

August 02, 2023

Daniel lives up to his word. He is pleasant and helpful. He was willing to help me deal with complicated insurance reimbursement issues. I appreciate the loaner car he provide More

by JLILJA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Volkswagen of Duluth responded

Thank you for this great review of Daniel! It's great to know that it all worked out with your insurance.

August 02, 2023

I was pleased that the were up front about the repairs and kept in communication we me all the way through.' More

by daviddarnell052
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lexi Korhonen
Aug 03, 2023 -

Volkswagen of Duluth responded

Thank you for your review and letting us know that our team kept the communication open and frequent.

August 01, 2023

Got my vehicle in quickly and fixed the problem at the estimated price. Thanks a lot. More

by boboman17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Volkswagen of Duluth responded

Thank you for the 5 stars. Getting your vehicle in quickly and back to you is always our goal.

July 31, 2023

Dan was very accommodating and helpful. Because the question of he has a pleasant personality and certainly understands the product. More. More

by moon.prebich
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Volkswagen of Duluth responded

Thank you for the shoutout of Dan and our service team! Your review is very appreciated.

July 31, 2023

Rob and his team were absolutely amazing! While I presented them with a very challenging vehicle repair, they maintained a positive attitude, kept me informed of progress and did not give up More

by shoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Special thanks to Aaron Mclain for an outstanding job!!
Aug 03, 2023 -

Volkswagen of Duluth responded

Who doesn't like a good challenge every once in a while!! Thank you for trusting the VW of Duluth service team with your vehicle needs. We're glad you had a great experience.

July 31, 2023

Wrong part ordered, 3 days later, overcharged (was told about ($1200…bill was $1800). Had to call to deposit credited back to me. The least ya could have done is washed my car! Not impressed. More

by rblyttle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber Blaylock
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