Volkswagen of Eau Claire

I went in for a new tire and it took 1 hour and 15 minutes, which seemed very excessive. I ask for them to NOT wash my car as I have a detailer that puts special coatings on my car to protect paint a minutes, which seemed very excessive. I ask for them to NOT wash my car as I have a detailer that puts special coatings on my car to protect paint against wear and tear (which is costly), and it was wet when I went to leave. Also, I was there in June for an oil change, which they said I needed new air filters. I declined the service (and never replaced myself) and when I checked out during my most recent visit the gentleman reviewed all the check points and said the air filters were supposedly fine. So 2 months ago they said the filters should be replaced but now there were good. Seems like there is some dishonesty happening to raise my bill. More

The service is usually done pretty quickly and the team there is pretty thorough and efficient. there is pretty thorough and efficient. More

Service advisor was wonderful! He greeted me with a smile despite the fact that I was running a few minutes late, assuring me that my delay wasn’t a problem. He asked me about the He greeted me with a smile despite the fact that I was running a few minutes late, assuring me that my delay wasn’t a problem. He asked me about the service dog I had with me and was supportive of the unusual visitor. He even offered a free car wash after the service. More

Thanks to Ken Vance dealership for servicing my '86 Mercedes. This came at a time when other dealerships refused to take in a vehicle this old. They have also serviced my two Audis one of which requi Mercedes. This came at a time when other dealerships refused to take in a vehicle this old. They have also serviced my two Audis one of which required extensive collaboration with the company itself. I am extremely satisfied with Ken Vance service and their friendly and courteous service writers Michelle, John and Tyler. More

Rob and his team did a great job checking my car over st the end the end More

Thank you for your timely and excellent service on my Audi wagon! As far as the technical work, in particular, I want to thank Cody, who is an immensely talented technical consultant, your top technical Audi wagon! As far as the technical work, in particular, I want to thank Cody, who is an immensely talented technical consultant, your top technical team, and your excellent service coordinators. Thank you again! More

Good service and explanations of what was done. Comfortable waiting area.Good coffee was provide. Comfortable waiting area.Good coffee was provide. More

Was quoted $750 for a repair and they did not include the diagnostic fee when speaking to me. I was under the impression I would only be paying $750 and ended up paying near $1000. diagnostic fee when speaking to me. I was under the impression I would only be paying $750 and ended up paying near $1000. More

Great staff, great experience. Oil change, tire rotation, and complimentary car was completed while I waited. Oil change, tire rotation, and complimentary car was completed while I waited. More

I have always been very pleased with the service received at the Ken Vance dealership. at the Ken Vance dealership. More