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Volkswagen of Gainesville

Gainesville, FL

4.6
1,128 Reviews

3737 N Main Street

Gainesville, FL

32609

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Showing 1,128 reviews

October 27, 2021

I was able to have a seamless application, process and purchased my new vehicle. They were able to walk me through the process without any hassles. More

by ANNA7160
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Chayka, Tony Frierson
Nov 23, 2021 -

Volkswagen of Gainesville responded

We're happy to hear our team made your experience a quick and easy one! Thanks for the fantastic review!

October 23, 2021

Seems like poor communication. We were given first look at a Tiguan, that we appreciated, but it needed minor body work. We were told we could look and test drive beforehand, but when arrived at agreed dat More

by GIBSONStu
Recommend Dealer
No
Employees Worked With
Aubrey Mowery
Nov 30, 2021 -

Volkswagen of Gainesville responded

We can understand how frustrated you must feel and apologize that the sales experience wasn't as smooth as it should've been. We appreciate your feedback and will look into why our communication wasn't better. If you have any remaining questions, please send us an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

October 20, 2021

Everyone was very polite and personable. I had a great experience and didn’t feel any pressure. Everything went smooth and they were extremely patient. More

by telausier
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Shoenberger, Aubrey Mowery, Tony Frierson
Nov 23, 2021 -

Volkswagen of Gainesville responded

Telausier, we're proud to hear our team delivered a great customer service experience and made your visit a smooth one! Thanks for the outstanding review!

October 18, 2021

Got a 2018 Volkswagen Tiguan and process was fast n easy. Also they do home delivery, was approved on a Tuesday and delivered Thursday More

by AmandaShope24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Prado, Marilyn Prado
Nov 23, 2021 -

Volkswagen of Gainesville responded

Congrats on your new 2018 Volkswagen Tiguan! We're thrilled to hear our team made your experience a smooth one!

October 17, 2021

Excellent customer service! Thorough and focused in making certain the customer is satisfied. Highly recommend. More

by revjake01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Farnham, Raul Prado
Nov 23, 2021 -

Volkswagen of Gainesville responded

We're delighted to hear our team delivered an excellent customer service experience! Thanks for the fantastic review!

October 15, 2021

Just purchased a new VW Atlas! Alex was a great salesman and provided me with detailed information on all the vehicles I was looking at. I felt no pressure at all from the staff and it made for an enjoyable More

by Lauren
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bree Vandal, Alex Maldonado, Matt Farnham
Nov 23, 2021 -

Volkswagen of Gainesville responded

Congrats on your new VW Atlas, Lauren! We're delighted to hear our team member Alex made your buying experience a great one. Thanks for the wonderful review!

October 13, 2021

Does what it has to do to make the costumer happy.. great place great people More

by NICKHOLMAN32
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Prado
Nov 23, 2021 -

Volkswagen of Gainesville responded

Thank you for the amazing review!

October 04, 2021

A Very pleasent when processing for the purchase of my with me an my grandson. More

by WDTANGELEYES12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanika Butler, Raul Prado
Nov 23, 2021 -

Volkswagen of Gainesville responded

Thank you for the fantastic review!

Nov 23, 2021 -

WDTANGELEYES12 responded

I had a great experience when first purchasing my vehicle, however I have had it for right at 3 months I may have driven 1000 plus miles total miles 25200. Monday I received a notification stating I needed to change the oil now. Please advise. Thanks

October 01, 2021

Friendly staff. Salesperson Raul excellent customer service , man of his word, goes above and beyond. More

by MBRADY118
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Prado
Nov 23, 2021 -

Volkswagen of Gainesville responded

We're proud to hear our team member Raul went the extra mile to make sure you drove home satisfied! Thanks for the wonderful review!

September 29, 2021

Had a deal worked up, unfortunate circumstances happens and had to back out of the deal. Dealership refusing to help out. Consider going elsewhere. More

by acampbelljr
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Frierson, Alex Maldonado
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