Volkswagen of Gainesville

I got my first car from Volkswagen Of Gainesville! Such an amazing experience! Everyone was so helpful! They are really great at keeping in touch as well! an amazing experience! Everyone was so helpful! They are really great at keeping in touch as well! More

Both Bree’s were so helpful and pleasant and patient. My husband can be a stickler when negotiating a price. And they were very helpful explaining well how in today’s market they start the pricing in a fai husband can be a stickler when negotiating a price. And they were very helpful explaining well how in today’s market they start the pricing in a fair and more competitive way. And also Milan the financial dept was so patient and very helpful explaining every thing. It was a total great experience and I would highly recomend your dealership. Thank you and your staff very much. More

Brennan could not have been more helpful in the car buying process! It was such a pleasant experience working with her and the rest of the staff! I have had my Jetta for a little under a month and coul buying process! It was such a pleasant experience working with her and the rest of the staff! I have had my Jetta for a little under a month and could not love it more! More

Overall, Hannah was great. Still don’t have any paperwork yet though,,,,still don’t have a manual and still don’t like the vehicle. yet though,,,,still don’t have a manual and still don’t like the vehicle. More

The customer service was outstanding. I love the way it was done. The employees here really take care of military and they have the best way of making sure you are happy with your experience. was done. The employees here really take care of military and they have the best way of making sure you are happy with your experience. More

they did a fantastic job on trying to get me this new truck I would like to thank Chad and Bree for everything they did thank you truck I would like to thank Chad and Bree for everything they did thank you More

The service here was outstanding. Camryen made me feel comfortable, confident, and was very informative and professional. The team as a whole was excellent. Thank you for helping me find my dream car! =) comfortable, confident, and was very informative and professional. The team as a whole was excellent. Thank you for helping me find my dream car! =) More

Hannah and Bree Vadel are amazing as is Michael in finance... My experience was amazing again... And i thank them all so much for not only their professionalism but their kindness and willingness to g finance... My experience was amazing again... And i thank them all so much for not only their professionalism but their kindness and willingness to go above and beyond... I am a forever VW customer... Thanks again More

This is the third 2020 car I’ve leased from VW of Gainesville this month alone. I have been a long term repeat customer over the years; purchasing and leasing several vehicles. During my last purchas Gainesville this month alone. I have been a long term repeat customer over the years; purchasing and leasing several vehicles. During my last purchase, I was leased a vehicle that I consider to be defective directly from the VW distributor. It is equipped with with a safety feature called Car Net that does not work. I was told that it was shipped from the factory without the proper software update in order for this safety feature (Car Net) to work. It was never disclosed to me that this was a known issue until I had already signed my paper-work and had to call the dealer on multiple occasions. I feel that I was deceived just to make a sale. I was then called in to the dealership to have this software update after I left a no so good but honest review on their site. I sat there for 2 hours before o was told that they could not update the software because they “could not get the computer to communicate with VW”. Total waste of my time. It would be nice to have the Sales Manager Call me and offer me a deduction in payment since I didn’t receive one of the features the vehicle was supposed to come with but did not. Until then, I will take my business elsewhere and leave this one star rating. Buyer beware! More

Outstanding service I bought this Mini Cooper online, it was exactly as they described it to meDwayne delivered it to my home in St Augustine and Ron the sales manager did a great job and helping me get the was exactly as they described it to meDwayne delivered it to my home in St Augustine and Ron the sales manager did a great job and helping me get the price I need it I give these guys six stars not five and recommend them highly thanks for a great job More