Volkswagen of Gainesville

Excellent service center Thanks so much to all and specially to Ms. Misty. She provided me with the tech info I requiere to service my car at VW and better than that, Ms. Mist Thanks so much to all and specially to Ms. Misty. She provided me with the tech info I requiere to service my car at VW and better than that, Ms. Misty has that Family concept to make sure my children are safe and comfortable at VW Gainesville Thank you ! More

Last emissions. Do service in transmission. Missy is a great service rep. She takes time to explain, answers your questions. She makes sure you feel comfortable with everything before you leave. Missy is a great service rep. She takes time to explain, answers your questions. She makes sure you feel comfortable with everything before you leave. More

Exceptional Service Professional, well-trained and knowledgeable staff, clean, comfortable facility, and offers only products/services that met my needs. Thanks 'V Nick' Professional, well-trained and knowledgeable staff, clean, comfortable facility, and offers only products/services that met my needs. Thanks 'V Nick' for treating me as a guest in your home! #BETTA.GETTA.PASSAT More

Very helpful and quick on the sale. These Guys Got Us In & Out Made Us Feel Like We Were Doing The Right Thing Made Everything Clear & Understandable ! We Will Be Referring Everyone ! Ma These Guys Got Us In & Out Made Us Feel Like We Were Doing The Right Thing Made Everything Clear & Understandable ! We Will Be Referring Everyone ! Made The Process Easy Plus With A Sense Of Humor The Experience Was Awesome ! More

Enjoyed it. Always a pleasant experience with Misty taking care of me and my car. One negative: on my last 2 visits the handicap stall in Women's rest room has n Always a pleasant experience with Misty taking care of me and my car. One negative: on my last 2 visits the handicap stall in Women's rest room has no soap in the dispenser. More

Love this place for buying a car!! I live about 500 miles away but thanks to an online search, I happened to find my exact car that I wanted at VW of Gainesville and it was well worth i I live about 500 miles away but thanks to an online search, I happened to find my exact car that I wanted at VW of Gainesville and it was well worth it!! Everyone was fantastic and I would totally consider coming here again even though it’s not even close. I’ve purchased about 6 or 8 cars in my life, but this was the best experience yet! More

Vehicle Damaged and Not Fixed Properly I dropped my vehicle off for misfiring. Three days later they said it was ready for pickup after they replaced the coils and did some warranty work ($ I dropped my vehicle off for misfiring. Three days later they said it was ready for pickup after they replaced the coils and did some warranty work ($100 deductible). When I arrived I discovered my vehicle was damaged and had to be sent to the body shop and I was put in my second rental vehicle (at their expense). Two weeks later the same issue occurred, I took the vehicle back and was given a different diagnosis - needed new spark plugs ($200). The following morning they called and said it was an issue with carbon buildup and quoted me another $900. I picked up my vehicle and dropped it off for a second opinion at a different dealership. Was dissatisfied that VW Gainesville gave me a different diagnosis 3 different times (isn't that what the diag fee is for??) and that my vehicle was damaged. Although they attempted to make it right, I felt like they were just guessing as far as problems and each time I kept getting higher quotes with no guarantee of solving the problem. The staff is nice and friendly, but ultimately I was very dissatisfied with the quality of work. More

New Car Purchase Working with Nathan was a great experience! He was very nice, respectfully helping me attain all of the components that I wanted to get out of a car w Working with Nathan was a great experience! He was very nice, respectfully helping me attain all of the components that I wanted to get out of a car without making me feel pressured. More

Very quick I came in for a car wash. The service person took my keys, and returned my washed car in less than 10 minutes, mission accomplished. I came in for a car wash. The service person took my keys, and returned my washed car in less than 10 minutes, mission accomplished. More

Great experience Appointment scheduled and was met with professional and friendly employee describing and explaining to me what all the vehicle needed and had me in an Appointment scheduled and was met with professional and friendly employee describing and explaining to me what all the vehicle needed and had me in and out within 30 minutes. Would highly recommend volkswagon of Gainesville! More