Volkswagen of Gainesville

Misty gives excellent customer service. Misty communicates all updates quickly and personally takes time to explain exactly what to expect in relation to cost and time of completion. Very pl Misty communicates all updates quickly and personally takes time to explain exactly what to expect in relation to cost and time of completion. Very pleasant More

Got the color I wanted at the price I wanted. The experience at Volkswagen of Gainesville was positive from the moment we arrived. They were patient and professional with us even though we are tou The experience at Volkswagen of Gainesville was positive from the moment we arrived. They were patient and professional with us even though we are tough clients. Nathan helped us with the financing process in a friendly manner while Joe worked a plan that worked for us. Veronica was very sweet and communicates so well. Now our son has his brand new orange Jetta (the third VW now in our family) with a manual tranny! Thanks Nathan, Joe, and Veronica! Tatiana C More

Great Group! Nate was casual...low key...easy to deal with. Intuitively, as problems arose during the deal process, Nate kept working until the solution was found Nate was casual...low key...easy to deal with. Intuitively, as problems arose during the deal process, Nate kept working until the solution was found! More

Shocked We simply came in on a Saturday morning to service our car. We were planning on paying it off within a couple of months. However, the friendly, profe We simply came in on a Saturday morning to service our car. We were planning on paying it off within a couple of months. However, the friendly, professional, easy going sales person caught me by surprise. We have been in many dealerships and NONE have come close to the service, attentiveness and genuine concern for our financial needs. General Managers are generally tabu, never seen or heard by the customer, many hide behind a glass office and play cat and mouse game. Not here, so pleasant to be greated not only by them, but also the F and I manager. Personable, caring and compassionate. Kudos to VW of Gainesville. You set the example for all the dealerships in our area. Yes, yes, I will refer and yes I will buy again. We now have two new VW! Still don’t know how it happened but I rest on the knowledge that they made a packet that left everyone happy including a much lower interest rate. More

I expected a little better! We really enjoyed working with Nick. However there were a few hiccups in the service department. They delayed fixing some of the problems with the car We really enjoyed working with Nick. However there were a few hiccups in the service department. They delayed fixing some of the problems with the car until I had to relocate. The main problem was the headliner which needed to be replaced b/c of some stains. Yes, the car was new! The headliner was stained (most likely from the factory). I never got a clear picture why the headliner did not arrive in time to complete the job in Gainesville (the weather, shipped form California, sent to the wrong location, they will send it to the dealer in my new location, arrived and was sent back etc.). There were quite a few confusing messages and it seems like the right hand does not know what the left hand is doing. I expected better coordination and communication. The dealer did provide some of the items from the cargo area that were not in the car initially but I did not expect to continue to deal with those problems almost two months after I purchased the car. More

Great Volkswagen of Gainesville always does excellent work on my car. Misty is always wonderful and helpful to me. And I always get out of there with a good Volkswagen of Gainesville always does excellent work on my car. Misty is always wonderful and helpful to me. And I always get out of there with a good price, (I use their coupons and they match prices). More

Transmission maintenance service Everything ok but as usual the price is the only thing bad in the dealership because the prices for the works are always high they can be much lower a Everything ok but as usual the price is the only thing bad in the dealership because the prices for the works are always high they can be much lower and people would be more relax and happy with all the experience. More

Many thanks to a great team! Received some amazing customer service as always at my latest service need. Misty was very accommodating as always and provided me with information as Received some amazing customer service as always at my latest service need. Misty was very accommodating as always and provided me with information as soon as was readily available. Ian was available to shuttle me to work bright and early. Sabrina was also attentive to my needs for my shuttle pick up. Brandon was on top of what needed to be done in order to repair the issue in my car. Thanks a lot! More

Amazing! Bill was great. Wasn’t your typical salesman. We were impressed with the overall process and would go back or recommend Gainesville VW to a friend. Bill was great. Wasn’t your typical salesman. We were impressed with the overall process and would go back or recommend Gainesville VW to a friend. More

VW of Gainesville Service Service is always fast and employees are always courteous and smiling. Alexandria even remembered my new last name, after I had just changed it. Great Service is always fast and employees are always courteous and smiling. Alexandria even remembered my new last name, after I had just changed it. Great place! More