Volkswagen of Kearny Mesa

Do not use this dealership! My husband and I walked in found the car we wanted to purchase and because we mentioned cash they seem fine until we got into the office. Not only did they tell us the discoun found the car we wanted to purchase and because we mentioned cash they seem fine until we got into the office. Not only did they tell us the discount rate was for lease/loan options but took a car from costing 15,000 to up to over 20,000. Unbelieveable! More

I was called by the sales person today afternoon, Mr. Steven Tran to visit the show room to sign my lease contract we were discussing past two days however in between on my way I have found another email Steven Tran to visit the show room to sign my lease contract we were discussing past two days however in between on my way I have found another email from this gentleman saying that the car we were discussion was sold to some other customer. Once I reached the showroom, Mr. Steven was reluctant to meet me, I really don`t know why? He really insulted me. More

Completely unprofessional service. We tried to buy a car, and they gave us the run around when we brought up an issue with the AC, then sold it out from under us. The salesman told us they couldn't sell us t and they gave us the run around when we brought up an issue with the AC, then sold it out from under us. The salesman told us they couldn't sell us the car without the maintenance department checking the AC out and then sent us home assuring us that they would call in the morning to come buy it once it was checked out. A few hours later we get a text that they sold the car to someone else. DO NOT USE this dealership, this is the most unacceptable experience we have ever had while trying to buy a car. More

Very Dishonest One of most dishonest dealership I’ve every dealt with. They don’t care about customer services, or working with the customer. Again very dishonest. One of most dishonest dealership I’ve every dealt with. They don’t care about customer services, or working with the customer. Again very dishonest. More

Used car nightmare Bought a 2014 Ford focus with the money I saved during my time in the Marine corp. Two months later after leaving the Marines and driving to my new jo Bought a 2014 Ford focus with the money I saved during my time in the Marine corp. Two months later after leaving the Marines and driving to my new job in Flagstaff, AZ my cars transmission failed. We contacted the dealership and spoke to Trey Lewis and explained what happened he said to bring it back to them. That was not an option and we explained that to Trey. After getting an estimate we left several messages for Trey and we never even got a call back. After having to buy a used transmission, towing and a rental car it has cost me over $5000.00 on a car a paid $8000.00 cash for three months ago. More

Great service and a very friendly staff. The lounge area was nice as well. Jerry at the service counter was very friendly. Lots of good hard coffee and great magazines Thank you. The lounge area was nice as well. Jerry at the service counter was very friendly. Lots of good hard coffee and great magazines Thank you. More

Bought Used VW Jetta Mike Montesano at VW Kearny Mesa was our sales rep. They had dozens of used VWs on the lot, the largest selection in San Diego county (several times l Mike Montesano at VW Kearny Mesa was our sales rep. They had dozens of used VWs on the lot, the largest selection in San Diego county (several times larger than other VW dealerships we visited). Many cars on the lot to choose from. We felt no pressure in the sales process. We told Mike what we were looking for (price range, mileage, model year, etc.) and he delivered a half dozen options. We test drove several of them, and settled on the perfect fit for our "kid car". More