I had a horrible experience on 2022/03/18, I came in
ready to purchase a Used 2017 BMW M3. As I approached the car, immediately it looked as if it hadn't had a car wash in weeks. The vehicle was not pre
ready to purchase a Used 2017 BMW M3. As I approached the car, immediately it looked as if it hadn't had a car wash in weeks. The vehicle was not presentable in anyway, there was surface rust all over the wheels. After 5 minutes of walking around I was approached by Edgar in the sales department. Edgar was very friendly and knowledgable on the vehicle. After a short conversation, I was offered a test drive to which I gave Edgar my drivers license and insurance. He then came out with key in hand and instructed me on the test driving procedures. While getting ready to start my test drive, Danny the "Finance Manager" approached the vehicle and stated that "because of the engine we sit the customer down to give them the out the door price to see if they are still interested". After telling Danny that I was already pre-approved through my credit union for this vehicle in specific, and wanted to test drive before I purchase. Danny asked what credit union in which I said it was one from Illinois. Danny then said he doesn't know if the dealership would approve my credit union since it was from out of state. Why would that matter if at the moment I wanted to test drive first. Danny then sat me down with Edgar, in which he showed me the price I was already aware of. Edgar then stated "I don't know what else he wants me to show you, if you already know the price of the vehicle". Danny then finally came over to further delay my test drive, by restating how my out of state credit union might be a problem. In which I do not understand why it would be a problem at all. At this point I was beginning to get frustrated because I felt as if Danny did not want to waste time on me simply because I am young, which does not make sense because I was pre approved and ready to purchase. It also seems that Danny was coming up with any excuse for me to test drive a vehicle. I do not understand why a customer needs to be sat down and given the "out the door price" simply to test drive a vehicle. This was not my first rodeo at a dealership, but this was definitely my worst experience. I felt as if I was profiled for someone who could not afford a vehicle and that Danny did not want to give me the time of day.