Stay away at all costs
4/22/19, Service Department Complaint (Umansky Motors of Milwaukee, WI): I was scammed, un-satisfied and thoroughly upset with the finger pointing cus
4/22/19, Service Department Complaint (Umansky Motors of Milwaukee, WI): I was scammed, un-satisfied and thoroughly upset with the finger pointing customer support and will never go back. Stay away at all costs, get your work done somewhere else.
I purchase my 2013 Volkswagen Toureg in 2016 from Umansky Motors of Milwaukee, WI with 20k miles, Certified Pre Owned. The salesman was phenomenal and my experience was memorable. My vehicle now has 65k miles and I have done all servicing at the dealership (every 9k miles). The service was great up to my last visit which was accident related. Someone had backed into my driver’s side door and majorly dented it so I took it to Umansky for the repair. When the initial work was completed (driver’s side door replaced) I did not notice or report any issues since I had been traveling for work and was not using the vehicle. I drove the car roughly 50 miles before noticing a problem. The left speakers were not working and the radio was cutting in and out. I took the car back to the dealer to be fixed. At first the service department said “we see this all the time, it can’t be accident related ect.” Insinuating they knew the cause before they looked at the vehicle. They charged me $80 to diagnose the problem which I agreed to but they did not find the problem. They then charged me another $450 to do a further analysis to find the issue. I then called the director of operations explaining the situation and was told the fee would be waved. They came back to me saying the problem was an “internal failure” to the radio unit and the entire thing will need to be replaced for $1,800.. Before I took my car here, I had NO issues. They worked on the left side of the car, now the left side of the cars electrical has problems. It is all too coincidental and I cannot prove that their worked caused the “internal failure” so I have taken my vehicle back without repair and will not return ever again. I suggest you read this with sincerity and stay away from the service dept.