Volkswagen of Moon Township

Website not totally accurate. It says they will bring a car to you to test drive. Upon calling regarding a test drive, they will bring it to you if you only live a mile or two from their location, which is car to you to test drive. Upon calling regarding a test drive, they will bring it to you if you only live a mile or two from their location, which is not stated on their website. I did purchase a used vehicle from them. Before leaving I notice a chip in the windshield. They told me it was repaired and passes inspection. What I did not notice is the multitude of tiny chips all over the windshield. I stopped by with the vehicle 9 days later to point these out and the sales manager (I did not ask his name). He as much accused me that this damaged happened since I had the vehicle since I did not call within a day or 2. The vehicle also had these small chips on the hood and grill which I had noticed upon purchase and agreed to the condition. The windshield however was only noticeable when driving in direct sunrise or sunset. The 5 or six days after purchase were normal Pittsburgh days, cloudy and rainy and the chips were not as noticeable. The second issue was there was dog hair throughout the vehicle which I pointed out. The service department did vacuum it before I left, however it me 2 days of detailing the interior to remove it all. I find this sad because the CARFAX report states they detailed the vehicle twice before I purchased it. Third issue was there were Day Apollo Certified Pre-Owned and Buyers Guide window stickers affixed to the vehicle. When I mentioned this to the Sales manager he stated we only Certify Pre-Owned Volkswagens, then why are they selling non Volkswagens with Certified Pre-Owned stickers attached. Bottom line, After the Sales Manager, insinuated, the windshield chips happened after I purchased the vehicle, the Certified Pre-Owned stickers were not valid, and stating in the Carfax report the vehicle was DETAILED twice before the sales and there was still very noticeable dog hair throughout the vehicle, I could not recommend this dealer. More

Worked with Kyle Hedrick and was the most positive car purchasing experience Ive ever had; very easy and polite, yet professional and courteous. Highly recommend purchasing experience Ive ever had; very easy and polite, yet professional and courteous. Highly recommend More

Had a great experience with Sébastian W. Had an in and out experience when buying my Golf r. All purchases should be this simple. out experience when buying my Golf r. All purchases should be this simple. More

Just had a very good experience with VW of Moon Township and our salesperson, Joe Kazouh. I was purchasing from out of state so asked a lot of questions and wanted more photos than were on the web site, and and our salesperson, Joe Kazouh. I was purchasing from out of state so asked a lot of questions and wanted more photos than were on the web site, and Joe was very responsive and accommodating. The price on the car was very good, so I decided to move forward. We were in a hurry to get the car so thought the dealership as a whole could have been more responsive to that dynamic in terms of moving paperwork more quickly (and boy, do they need to get on board the DocuSign train to avoid shipping papers via UPS!), but in the end they came through in spades. The company who was supposed to transport the car from Pennsylvania to North Carolina ended up flaking, and Joe drove the car eight hours himself to make sure we had it when we needed it. He even took it to the car wash and filled up the tank when he got here before delivering it to our house. Plus, the car was in absolutely beautiful condition and exactly as described. Overall, a very pleasant car buying experience. More

This is the place to go to for any vehicle they are terrific and really help get you into what you want.ask for Tyler terrific and really help get you into what you want.ask for Tyler More

Worked with Chad on a new Tiguan. He was very knowledgeable, friendly, and got back to me very quickly on the technical questions that he wasn't able to answer off the top of his head. I'd recomm knowledgeable, friendly, and got back to me very quickly on the technical questions that he wasn't able to answer off the top of his head. I'd recommend him to anyone looking for a new VW. More

This was a great buying experience the staff was very helpful I would highly recommend them when looking to purchase a new or used vehicle helpful I would highly recommend them when looking to purchase a new or used vehicle More

I would recommend them again. Joe was fantastic to work with and they gave me a very fair deal on my trade-in. He made the entire process easy. with and they gave me a very fair deal on my trade-in. He made the entire process easy. More

I would not hesitate to purchase another car through Sebastian at Moon Twp VW. We initially were going to purchase a Tiguan through another sales person, but after being misinformed and having the sal Sebastian at Moon Twp VW. We initially were going to purchase a Tiguan through another sales person, but after being misinformed and having the sales process dragged out for almost 2 weeks, we were ready to go to a different dealership. To be honest that salesperson was TERRIBLE, uncommunicative and had very little knowledge about the car I was trying to purchase. I decided to go back to the dealership, change sales people and give them another chance. I am very glad I did because I definitely wanted to purchase a Volkswagen. Sebastian clearly laid out the differences between the different Passats that I was looking at. He gave me lots of great details and facts on the test drive. After purchasing the vehicle he spent at least 30 minutes sitting in the car with me showing me more features, showed me what all the buttons did, synched my phone for me etc. I wouldn’t hesitate to send friends and family to Sebastian More

I was told my car was $15,300. When I was signing the contracts I was told I had warranty service until 60 months or 60,000 miles. What I was not told is it was going to be an extra fee. The made it soun contracts I was told I had warranty service until 60 months or 60,000 miles. What I was not told is it was going to be an extra fee. The made it sound like these services were a part of my contract. They took advantage of a first time single buyer. I now owe over $16,000 in loans even though I put a down payment of $5,000 on the car. So in all actuality my loan should be around $10,300 not including tax and stuff like that. I know I should have looked at the contract better but I was in a rush after they made me wait over an hour after my scheduled appointment and then I was deceived and taken advantage of. I expected a lot better. More