Most of the positive reviews on here are from people who
have only had their cars for a very short time just wait. We bought a brand new 2017 VW Beetle turbo my wife hardly drives it as we are retired and b
have only had their cars for a very short time just wait. We bought a brand new 2017 VW Beetle turbo my wife hardly drives it as we are retired and before it had 35,000 miles the dash lights kept going on and off ABS, airbag etc. and when the dash lights go on the cruise will not work because everything is connected and there's numerous computers on the car for every option. Called VW and over the phone the guy said, "It's probably a wheel sensor that will run you about $450-$500." Without even seeing the vehicle, Then I asked when we could bring it in? he said," it would be a month before they could get us in." Then I asked is it safe to drive? His reply well, "I can't tell you or guarantee it is." We also purchased the $1200 service agreement, The second time we took it in for the required oil change/tire rotation service maintenance they wanted to replace all the brake fluid and said that would cost $450. Got an email from VW wanting to buy the car also one from Carmax because it only had 36,000 miles on it. Went to Carmax first and they made us a good offer so then called VW. Set up an appointment with Stuart Floyd who told us, "Oh, we can beat the Carmax offer you always get more from the dealer." After waiting a very long time he comes back and says, "Well, we can the match Carmax offer." We figured we're here let's just sell it back to Volkswagen of Murfreesboro. So another guy starts the paperwork this is going on 2 hrs. we've been here and at the very end they want us to sign the title over. So, asked where's the check? Their reply, "Oh, we can't issue a check you'll have to wait and they will send it through the mail." So we told them forget it.
...Went back to Carmax had the check in my hand in about 30 minutes. Deposited the check and really feel we dodged a bullet by getting rid of the car. A lot of mechanics don't want to work on VW because they make it that only VW has the special tools and scanners to reset the codes. So you have to bring it back to the dealer where they will try and screw you any chance they get. Stuart Floyd is a liar and if you are drunk on a Saturday night you might want to buy a car from him. I told Stuart, "Well you've wasted our time." he looked shocked and replied, "No I didn't." Then he got lost somewhere in the building and wouldn't come back out on the sales floor. What a lying shyster schmuck Stuart is. Just my opinion. I will never buy another VW. The VW went from being the people's car to the suckers car. If you don't believe me just watch this video...