Volkswagen of Murfreesboro

Great Car! Great experience! We traveled from over 300 miles away to purchase our car sight unseen. Car was everything they said it was and more! Would definitely make the trip again! miles away to purchase our car sight unseen. Car was everything they said it was and more! Would definitely make the trip again! More

Recently purchased a new Jetta. The transaction was very quick and hassle free and the entire staff was very friendly and helpful. I would definitely recommend this dealer. quick and hassle free and the entire staff was very friendly and helpful. I would definitely recommend this dealer. More

Great Salespeople, low pressure, professional and knowledgeable. They made car purchase pleasurable. Boyce our Sales Rep was terrific! Highly recommend this dealership for your vehicles knowledgeable. They made car purchase pleasurable. Boyce our Sales Rep was terrific! Highly recommend this dealership for your vehicles More

The people at Volkswagen Murfreesboro are the difference! Sandy was beyond helpful & truly went out of her way to help my family end up with the SUV that we wanted. We greatly appreciate Sandy & will be ba Sandy was beyond helpful & truly went out of her way to help my family end up with the SUV that we wanted. We greatly appreciate Sandy & will be back when it’s time for an upgrade. More

When I first reached out to Murfreesboro Volkswagen, I, unfortunately, was not looking forward to the response. I was in the process of selling my previous vehicle to a dealership due to the vehicle needin unfortunately, was not looking forward to the response. I was in the process of selling my previous vehicle to a dealership due to the vehicle needing repairs that were going to cost me more than I was willing to pay due the vehicle's age and mileage, I had already started signing paperwork at a second dealership to order/purchase a vehicle of a different make (not a Volkswagen) that was in-transit and not even in the country, the second dealership was charging me a ridiculous amount of money for a rental vehicle for the estimated month that it was going to take for them to receive the vehicle that I had ordered, and my experiences at both dealerships were, figuratively speaking, a nightmare. So, while I definitely was not looking forward to involving another dealership in my ongoing experience, my instincts were telling me that I needed to, and they were right! In my ongoing search for a new vehicle, I researched the current Volkswagen models, and I immediately found a vehicle that was very stylish and that seemed like it would suit my needs. In lieu of vehicle shortages everywhere, I sent Murfreesboro Volkswagen an online inquiry about the vehicle to see if it was still available, and the first person who reached out to me was the dealership's Customer Relations Manager, Sandy Knechtel. To my surprise (only due to what I was expecting following what I was experiencing from the other dealerships), Sandy was very understanding, very patient, and very accommodating as I made her well aware of what I had been experiencing with the other dealerships and what I was needing moving forward. She was quick to respond with an invitation to come test drive the vehicle that I was interested in without any obligation and to meet with one of the salesmen, Stuart Floyd, whom she had also explained my experiences to, saving me the trouble. During the same time that I began contacting Murfreesboro Volkswagen, I had also been in communication with one of two closer Volkswagen dealerships regarding their inventory, and after talking more with Sandy and seeing the level of customer service and effort that she was putting forth to accommodate me and earn my business, I decided to make the drive from Nashville to Murfreesboro. When I arrived, I was greeted at the door by Sandy, and she introduced me to Stuart. Stuart was very welcoming, patient, and professional as he provided me with a no-pressure experience from the moment that I arrived. He showed me the vehicle that I was interested in, he made me aware of the different sub-models and options that were available, and he even made me aware of another Volkswagen vehicle similar to the vehicle that I was initially interested in, allowing me to test drive both, for me to be able to make the best decision for myself and my needs. It didn't take long for me to make my decision, and before I knew it, I was on my way to start signing paperwork! Long after the close of business, Stuart requested that my vehicle be cleaned and prepped for me to enjoy, and without complaint, a younger man, whose name I didn't have the benefit of learning, took the keys and began preparing my vehicle for me without complaint or hesitation. It was also at that time that Stuart introduced me to Vincent Len in the dealership's finance department. Vincent, too, was incredibly welcoming, patient, and professional as he thoroughly explained what was included in the purchase of my new vehicle, the additional vehicle protection plans, the optional service contracts, the warranty extension options, and all of the documents that I was signing. Before I knew it, I became the owner of my very first brand new vehicle! From the very first email that I received from Sandy to my entire experience with everyone at Murfreesboro Volkswagen. and for the first time throughout my entire vehicle selling/buying experience, everything just felt... right! Thank you all so very much! More

Thank you Stuart for helping us find and negotiate the right car for Mason. He is really enjoying the car! Appreciate you, and your team! -susan grear right car for Mason. He is really enjoying the car! Appreciate you, and your team! -susan grear More

Stuart and Murfreesboro Volkswagen were very helpful in helping me find a great car at a fair price. The honesty & hospitality of both made the whole process easy & stress free. helping me find a great car at a fair price. The honesty & hospitality of both made the whole process easy & stress free. More

We had a great experience with this dealership. The entire staff was friendly and made the purchase process simple and efficient. Highly recommend this dealership to everyone. Shawn was awesome to deal entire staff was friendly and made the purchase process simple and efficient. Highly recommend this dealership to everyone. Shawn was awesome to deal with and we really appreciate his help with our pre owned Volvo purchase. More

Everyone was very professional and friendly. They had lots of knowledge about the cars and were eager to help. Would purchase a car from here again! lots of knowledge about the cars and were eager to help. Would purchase a car from here again! More

Really nice experience! Stewart was easy to work with. Great place and great people. When they first told me the specific car I wanted to look at had sold, they didn’t try to push me in another direction. Great place and great people. When they first told me the specific car I wanted to look at had sold, they didn’t try to push me in another direction. I ended up with what I wanted. Two thumbs up. More