Volkswagen of North Nashville

I visited this Volkswagen dealership after having been extremely disappointed with another. I must say I was so pleased. All my faith in customer service has been restored! Joey Gregory was the best sa extremely disappointed with another. I must say I was so pleased. All my faith in customer service has been restored! Joey Gregory was the best sales person anyone could ask for! More than helpful!! More

Everyone from sales, finance,and service at Hallmark VW,in Madison,Tn. our all team players to satisfy me as a veteran and with the purchase of my first new VW 2014 Beetle. The entire dealership made me VW,in Madison,Tn. our all team players to satisfy me as a veteran and with the purchase of my first new VW 2014 Beetle. The entire dealership made me feel like a family member,with a good car deal and great car service.Thanks-Rich M. More

I LOVE Hallmark VW in Rivergate! We bought our first GLI VW from Samson Huy and couldn't have been more pleased with his knowledge, service, and friendliness. When I bring my VW in for routine services Codi VW from Samson Huy and couldn't have been more pleased with his knowledge, service, and friendliness. When I bring my VW in for routine services Codi Tomlin is AMAZING! She is the nicest person and very quick! I will only go to Hallmark VW in Rivergate! I couldn't say anything better than this dealer is so wonderful you don't even feel like you are at a car dealer! LOVE IT! More

Even though we arrived just before closing on a Saturday. Cian stayed with us until almost 11 pm and made sure we got what we wanted at a price we could afford. We traded our 2012 Camry for a 2014 Outlander. Cian stayed with us until almost 11 pm and made sure we got what we wanted at a price we could afford. We traded our 2012 Camry for a 2014 Outlander. We were given top dollar for the Camry and a great price on the Outlander. They are great people and it was a great buying experience. More

Long story short, would not honor the $9 discount that was agreed on for an oil change, if they will do that over $9 what about a major service? Let me preface that I own two VWs on with 80k miles and a was agreed on for an oil change, if they will do that over $9 what about a major service? Let me preface that I own two VWs on with 80k miles and another with 150k miles. I took my 08 VW rabbit in for a oil change and had a 20% off a “maintenance service” coupon that was mailed to me from the dealership. I had also asked for a quote on tires as i need to replace them next month. I made an appointment, showed up and presented the coupon and the young lady said “that shouldn't be a problem.” I never received a call that my car was done so when I returned to pick it I verified with the young lady that my phone number was correct and she had the right info in the system. Upon check out the coupon was not honored. So I asked and she said it didn't apply. I asked to speak with the service department manger and Terver Sterger approached. He reviewed the coupon and said an oil change was not a “maintenance service.” I explained to him, that when I dropped off my car it was communicated to me that it would apply, to witch he offered a 10% discount. I asked very politely to honor the whole 20% a whooping $9 additional dollars and he refused. At this point i have no choose to pay. So I do and her I am. Buyer Beware, if he wont do the right thing for $9 off an oil change what will happen on a major service? I will never take either of my VW’s back until the service department is under new management. More

I have purchased 3 VW from this dealership in the past few years and have dealt with James McCollum in sales for 2 of those purchases. I have not had a bad experience with ANY of my purchases and have alw few years and have dealt with James McCollum in sales for 2 of those purchases. I have not had a bad experience with ANY of my purchases and have always received excellent service both in sales and service department. I would recommend this dealership and VW to anyone. More

I arrived to look at a 2013 Jetta with 9k miles on it, that I had seen online and knew had most of the features I was looking for, but was open to looking at new vehicles as well. When I arrived just as that I had seen online and knew had most of the features I was looking for, but was open to looking at new vehicles as well. When I arrived just as they were opening for the day, James greeted me, asked what I was looking for, and when I showed him the car from the website, he said they had it and immediately brought it around for me to test drive. When returned to the showroom, he showed me that there was one new 2013 also available and asked if I'd like numbers on both. I said yes and and Justin imediately went to work on financing. While I waited to see what figures they could come up with, James brought Taven Royster, the Sales Manager in to meet me. He was very friendly and welcoming. My financing was a little challenging as I had recently recovered from some significant financial difficulties. They never missed a beat, and treated me like royalty from the moment I left the dealership in my brand new Jetta (which I got a great price on, and they were able to finance at a fantastic rate). While they were detailing my new car, James introduced me to Trevor Stergar, the Service Manager (who happened to be there on his off day). He answered some maintenance and performance questions I had, and they showed me the service center, and explained what maintenance was included with my purchase. These guys are definitely passionate about Volkswagen vehicles, and about customer service. I had a fantastic experience and would happily do business with James and the rest of the team at Hallmark again. More

Awesome experience. Drove with tech to show him what my Eos was doing. They gave me a vw loaner (not a tiny car with roll up windows from a rental place). They kept in contact all thru the 5 days while get Eos was doing. They gave me a vw loaner (not a tiny car with roll up windows from a rental place). They kept in contact all thru the 5 days while getting parts and repairing my transmission. Then they cleaned and delivered my car to my work! These guys really try to make something unexpected not a problem for the customer More

In looking for a car we went to two other dealerships in the area and wow is there a big difference. The other places really treated us bad and their showroom was dated and messy. Hallmark kept the proces the area and wow is there a big difference. The other places really treated us bad and their showroom was dated and messy. Hallmark kept the process moving and we were able to drive home in a new car. More

This place is bad! *They have twice let air out of our This place is bad! *They have twice let air out of our tires way below the manufacturer recommended pressure. Both times were in the fall and the lo This place is bad! *They have twice let air out of our tires way below the manufacturer recommended pressure. Both times were in the fall and the low tire pressure alarm went off the next morning when it was cool and we had to fill the tires back up to VW pressure recommended on the door post before leaving for work. After telling them to leave my tires alone they offered to rotate them free next time for the inconvenience. *Another time they told us it would be over a week to get an appointment to get an oil change. *When we purchased the (almost $300.) paint sealer when the car was new they applied it over top of bug spots and bird poop stains. *Multiple times they have kept my wife waiting for over 3 hours when she was just in for an oil change (she had called ahead for an appointment) *One occasion they did not reassemble our car properly when serviced and it made a loud noise after driving on the interstate for a while. When we called for help and asked for directions to a dealer close to where we were at they said they couldn't help us. *When we filled out the service report e-mailed to us they sent the complaint directly to the person (service manager)we were experiencing the problem with. The General managers response was no more satisfactory than the service manager. We will drive where ever we have to so not to use Hallmark again! Just a note. After our daughter and husband moved here from Virginia and experienced the service at this place they purchased a different brand car rather than deal with these clowns. We unfortunately will not buy another VW More