Volkswagen of North Tampa

Our experience at the dealership was simply amazing. All of the staff we encountered went out of their way to assist us. This was the best car-buying experience we have evered had. Additionally, the man All of the staff we encountered went out of their way to assist us. This was the best car-buying experience we have evered had. Additionally, the managers were amazing! More

Dustin was pleasant, as always. The service for the 20,000 mile maintenance was completed within the time promised. The service for the 20,000 mile maintenance was completed within the time promised. More

I appreciate them being open on Saturdays and the ease of making appointments online . Thanks making appointments online . Thanks More

The VW dealership provided Professional service, friendly staff, and immaculate facility, along with a cost saving coupon staff, and immaculate facility, along with a cost saving coupon More

Mandi gave us Awesome Service! We were dealing with a loved one in the hospital and she was so understanding and kind and was able to coordinate with the technician crew at North T We were dealing with a loved one in the hospital and she was so understanding and kind and was able to coordinate with the technician crew at North Tampa Volkswagen, who fixed our car, allowing us to focus our hearts and minds on our Family! Thank you, Mandi for your Kindness and Professionalism! More

They were honest and thorough and responded quickly. Emelia was a pleasure to work with Emelia was a pleasure to work with More

Mandi was so helpful and made sure I knew what was being done. Received video of the part/parts that were inspected. Was delightfully done. Received video of the part/parts that were inspected. Was delightfully More

Everyone was polite and professional. Edward explained all of my service needs and options in detail and the entire process was smooth. Edward explained all of my service needs and options in detail and the entire process was smooth. More

Bought the car a few months ago, but didn't want to leave a bad review based off emotion. 5 months later, I still feel the same way. Terrible experience, but it's my fault. They wouldn't give me a breakdo a bad review based off emotion. 5 months later, I still feel the same way. Terrible experience, but it's my fault. They wouldn't give me a breakdown of the fees they would be charging me the day before coming in (dealer fees, destination fee, because we can fee, etc.), so I shouldn't have gone. When we arrived the next day, the price was $1,500 more expensive than the price on the website the day before. We drove an hour & my wife loved the car, so felt compelled. I know, that's the point of getting us there, much higher close rate. Oh & they offered me far less than my trade was worth (by $3,000). I had to bring up KBB on my phone to get them to offer a fair number. Once we got to negotiating, they provided an anticipated payment based off of a high interest rate. My credit is over 800, so that seemed odd. Manager came over & told me that it's just an estimated interest rate based off most peoples' credit. That when I got to the Finance Manager he'd look at my individual credit & get me the best interest rate possible. Get back with Finance Manager & this was not the case. Was told I *had* to use VW as the lender as the dealership receives some sort of kickback. If I didn't, I'd have to renegotiate as the price provided was inclusive of them receiving that kickback. And they add into the price a $2,000 dealer exclusive plan that gives you a bunch of random stuff I didn't want or need that's "valued at nearly $4,500!" or something like that. You cannot waive this. We live an hour away and would never use any of it except the window tint. They knocked it down to $995, but you cannot just waive this "great deal!". Again, I say all of the above knowing I should have walked out. I've been in sales for 15 years, and the way car salesmen & solar salespeople conduct business is exactly why everyone hates salespeople. Sleezy, dirty, lying, & underhanded tactics used by this dealership. I wouldn't take a free car from them now. More

Edward and Jakub is awesome therefore I’m sure the techs did good work. Thanks did good work. Thanks More