Volkswagen of North Tampa

The customer service at VW on North Tampa has gotten considerably worse since they took over from Reeves. I used to love this place before now I dread taking my car there You can never reach a service a considerably worse since they took over from Reeves. I used to love this place before now I dread taking my car there You can never reach a service advisor directly, no one ever calls back and they literally will give you back a dirty car even though you did not give it to them dirty. My husband on TWO separate occasions had to go back because they left all the dirt and trimmings from replacing a part all over the car and did not even bother to vacuum. They also ruined the trimming on the interior of my new car because someone decided it was OK to step on it with their work boots. I mean. the level of unprofessionalism is unreal at this place. I used to come here from out of town to maintain my car but after this last experience, I do not see myself going back after they fix the part they ruined. The only positive is that they actually fixed what was wrong with the car. More

Always understands my concerns and addresses them accordingly and makes me feel sure of my vehicle. accordingly and makes me feel sure of my vehicle. More

Very profesional and friendly, decided to go and check the Tiguan they had in stock, Chase was very formerly and made sure I was taken care of, everyone from the team Amanda, Giovanny, Daniel, Jonathan al the Tiguan they had in stock, Chase was very formerly and made sure I was taken care of, everyone from the team Amanda, Giovanny, Daniel, Jonathan all above and beyond with customer service very happy to do business with these individuals will be doing business with them in the future. More

Purchased two Jettas to replace two that were damaged in IAN storm surge. Very easy to deal with. Gave us a good deal on the Jettas. IAN storm surge. Very easy to deal with. Gave us a good deal on the Jettas. More

Friendly, knowledgeable and courteous staff. Good location with ample inventory of vehicles for great deals. Good location with ample inventory of vehicles for great deals. More

Excellent customer service! Best experience buying a car in a long time. Will definitely recommend to all our friends Best experience buying a car in a long time. Will definitely recommend to all our friends More

Everyone we delt with was super nice and friendly. The showroom was clean and the pizza was good. The showroom was clean and the pizza was good. More

I was impressed with the staff’s kindness, politeness, and professionalism. Additionally the customer service area was very clean and well organized. I was ESPECIALLY IMPRESSED with Dustin Dalziel, who wa and professionalism. Additionally the customer service area was very clean and well organized. I was ESPECIALLY IMPRESSED with Dustin Dalziel, who was the service advisor. He was knowledgeable and gave advice in a understandable way. While waiting, I witnessed him deal with the associated stress in a very commendable manner. James, the mechanic who worked on my car, spoke with about his work and took the time to explain everything. It is VERY APPARENT James knows what he is doing and enjoys his job. What Michelangelo could do with a paintbrush or chisel, James can do with a wrench. He is that good. Period. The dealership is blessed to have Dustin and James working there. Both greatly enhance the North Tampa VW experience. More

Michael was my advisor. He was great and took care of the problem in a timely manner. He was great and took care of the problem in a timely manner. More

Big thanks to dealership for all the efforts and getting us into a vehicle we were looking for. Thank you Jared for professionalism and timely responses. us into a vehicle we were looking for. Thank you Jared for professionalism and timely responses. More