Volkswagen of North Tampa

This place is very friendly. However, if you are not looking to stay at least 3-4 hours you may want to go elsewhere. All I received was an oil change and tire rotation and I was However, if you are not looking to stay at least 3-4 hours you may want to go elsewhere. All I received was an oil change and tire rotation and I was there from 8:15- 11:30. I feel that is entirely too long especially since I had an appointment. Other than that, they are pretty good. More

i was forced to purchase a warranty on a vehicle which is illegal! The price of the car changed twice. Listed at 23k somehow it got moved to 25k then discounted to 20k but then added the warranty etc snd oth illegal! The price of the car changed twice. Listed at 23k somehow it got moved to 25k then discounted to 20k but then added the warranty etc snd other fees and ended up over 30k. Communication on that was horrible. My sales rep communication was horrible. Never followed up, never calls or texts back. I really wanted this car, he told me he would let me know the approval and he never called or texted. I had to call and speak with the sales manager to get the deal done. We are still waiting on an update concerning issues with the car after the purchase. Car needs new brakes and its not even been a week into the purchase. Been back to the dealership twice and still no updates no communication about what the cars issues. Sales Manager got the job done, the rep was not good at all. The whole experience is not bad but most of it was just not good More

I felt that I was pushed into a service that could have waited. The problem seems to be persistent even after service was completed. Spent close to $1000. Additionally, the windshield defroster only works waited. The problem seems to be persistent even after service was completed. Spent close to $1000. Additionally, the windshield defroster only works on the driver side, and this was not an issue before. More

Dustin is always attentive and concerned with any issue I may have in my vehicle. He is GREAT!! may have in my vehicle. He is GREAT!! More

I came from óut of state to look at a car that they had advertised. They were extremely helpful and I ended up buying a completely different car from them that I'm totally in love with! Everyone from my sa advertised. They were extremely helpful and I ended up buying a completely different car from them that I'm totally in love with! Everyone from my sales associate to the people in the financing office were friendly, professional, and made the experience wonderful. I will be recommending them to everyone I know. More

Mandi Acevedo did a great job getting my car repaired in a timely manner. Also, was very professional as she listened to my concerns about my need to get to work. Thank you for the great service. a timely manner. Also, was very professional as she listened to my concerns about my need to get to work. Thank you for the great service. More

Fantastic customer service very attentive and professional. Everyone was so helpful with the steps of my process. professional. Everyone was so helpful with the steps of my process. More

Our Service team member was extremely helpful, knowledgeable and communicated with at every step to ensure we had wonderful experience knowledgeable and communicated with at every step to ensure we had wonderful experience More

Beyond unprofessional. We were lied to about the price of the warranty. We were told it was $2500 and when they came back after we’ve been approved for financing, they said We were lied to about the price of the warranty. We were told it was $2500 and when they came back after we’ve been approved for financing, they said oh I’m sorry it’s $5000. When we were filling out our financials my wife and I both wrote down how much our monthly mortgage was and the sales team had changed our numbers from 3000 to 1000 each, essentially falsifying our financials in order to get us a deal and put us in a car. Obviously I called this out while we were filling out the paperwork and they changed it, but that just shows the level of integrity that we were working with. We bought the car and drove it off the lot with the tire pressure sensors having an issue which they said that they would fix. They set us up for the next Friday and said they could get it done in between 60 and 90 minutes. I made sure to text Jasmine back about this and reconfirm that they could actually do it within 60 to 90 minutes, because if they couldn’t I wouldn’t mind rescheduling for a later time because that particular Friday we didn’t have the time to wait any longer than 60 to 90 minutes. We showed up on Friday at 9 AM when they scheduled us and the service team looked at us like we were crazy and there was no appointment in the system. When I asked one of the service members about the job, they said 60 to 90 minutes was impossible basically. They then told me and my wife to take a seat and Jared would come talk to us while we were waiting for Jared to come over the guy who helped us with our financials during the car sale spent 10 to 15 minutes talking to us about how he drinks his wife’s breastmilk. I needless to say we’re both a little flabbergasted. Jared Jester came out and apologized and set us up for an appointment two weeks from that date on a Wednesday and said he would personally take the car to afford to have it fixed and then detail it and fill it up with gas. The car was fixed and when we went to pick it up the detailing had not been done and the car was on empty. This was about 7 o’clock or a little after so obviously there was no time for us to get a detailing and fill it up. I went back inside to speak with a manager. I believe this manager‘s name was Michael. I told him what it happened and asked him to have Jared call me the very next day and he assured me that he would. I spent the entire next day waiting for Jared to call me and he never did so the following day, I called Jared directly and asked if he heard anything from Michael and he said nobody told him to call me. I explained all of these issues to Jared and he apologized, offering to have somebody pick our car up and take it to be detailed. I told him I wasn’t interested in free stuff. I just wanted him to know about the issues and that we were frustrated and hope that this didn’t happen to somebody else. He assured me he was going to take all of this feedback back to his team and address everything. I thought that was the end of it but a day or two later the tire pressure sensors started giving us errors again. I emailed Jared about this and he said he would contact Ford to get this taken care of. After a few back-and-forths with him again he told me that I could take the car to Ford myself and that he would reimburse us whatever the cost was. I told him that we didn’t have time to take it to for ourselves, and we didn’t have the disposable income to do that and that he needed to take care of it. That was on February 18 and since then I have not heard anything from him. I have sent him several follow up emails. I’ve called his cell and left a voicemail. I’ve called his direct line left a voicemail and I spoke with somebody in service on Friday who said they would leave a Post-it note on his computer screen so he would call me. I still have not heard from him. I have worked in service for over a decade and if anything like this happened to my clients, I’d lose my job. More

He was very informative and helpful. He answered all of my questions and made it a nice experience. He answered all of my questions and made it a nice experience. More