Volkswagen of North Tampa

So many problems this time around. Ever since the acquisition of Reeves by Morgan Al the good people have left. I had an advisor leave before looking at my car. Got switched advisors. Ever since the acquisition of Reeves by Morgan Al the good people have left. I had an advisor leave before looking at my car. Got switched advisors. A tech that couldn’t find the problem I came for, then created another, and then that magically disappeared when I said not to look into it further. Then when I picked up my car because of a notice I got sent to pick it up, half the car was still apart with parts on the dashboard. While the advisors and manager were pleasant when fixing the problem given it was nearly out of their direct control, there wasn’t anything other than an apology. Reeves was a place I trusted, but not sure how much I can trust what Morgan is saying and probably won’t be coming back unless it’s to fix an issue they created. More

Fast service not pushy for other repairs needing to be done will be back for sure done will be back for sure More

Customer service is horrible. I dropped off my car for service, two days later my service advisor quits and I didn’t get my car until a week later. My car sat there with no one kn I dropped off my car for service, two days later my service advisor quits and I didn’t get my car until a week later. My car sat there with no one knowing what happened. . . Now I was appointed a new service advisor that never answers the phone when I try to schedule an appointment for service. I leave a voicemail and don’t get a call back. I always have to call the main phone number for the service department and talk to the first service representative that picks up to get assistance. . It’s annoying and frustrating and I decided to switch to another Volkswagen location. More

Always kind and efficient! Easy to book. Honest about timing and my car was so clean after the complimentary car wash. Easy to book. Honest about timing and my car was so clean after the complimentary car wash. More

Fueron muy amables cuando llame para hacer una cita, me ayudaron con el nombre de la persona que me iba a atender. El dia de la cita la persona fue muy amable en todo momento. cita, me ayudaron con el nombre de la persona que me iba a atender. El dia de la cita la persona fue muy amable en todo momento. More

My experience with Volkswagen of North Tampa was absolutely horrible. I dropped my car off for a routine oil inspection and was told it would take four hours. It took SEVEN. Even four hours is too m absolutely horrible. I dropped my car off for a routine oil inspection and was told it would take four hours. It took SEVEN. Even four hours is too much. I never had this poor of an experience when this dealership was under Reeve's. More

Always greeted when arriving to the door. Staff is friendly and courteous. The waiting area is always clean and the coffee station is a big plus with the various coffee choices. Staff is friendly and courteous. The waiting area is always clean and the coffee station is a big plus with the various coffee choices. More

Volkswagen of North Tampa acted with the utmost level of professionalism and made my Passat as good as new. professionalism and made my Passat as good as new. More

We had a wonderful experience! Got exactly what my daughter wanted.Thank you to Nicholas also who helped us. Got exactly what my daughter wanted.Thank you to Nicholas also who helped us. More

Everyone is usually very helpful and polite at this location, however, this last visit went differently. We had an appointment and sat there for 15 minutes before anyone even acknowledged us. I underst location, however, this last visit went differently. We had an appointment and sat there for 15 minutes before anyone even acknowledged us. I understand being understaffed but communication is a beautiful thing. More