Volkswagen of North Tampa

Mandi was amazing! My car was in the shop for a month and made sure I was up to date on what was going on. She was kind and super understanding about my situation. Than My car was in the shop for a month and made sure I was up to date on what was going on. She was kind and super understanding about my situation. Thank you to the service team as well. I’ve been two three different VW services and these people were the absolute best when it came to customer service! More

Changed the price during the signing of the paperwork. Tried to be shady. Took forever to sign paperwork Tried to be shady. Took forever to sign paperwork More

The service advisor was very kind, knowledgeable, and courteous. They made me feel great my car and service I received. courteous. They made me feel great my car and service I received. More

Dustin was great to deal with and very helpful! Appreciated him keeping us informed of the vehicle status! Appreciated him keeping us informed of the vehicle status! More

Despite construction all around, the service area was clean and comfortable. Staff and service advisors were professional. clean and comfortable. Staff and service advisors were professional. More

The purchase was easy and took no time with the finance manager. The sales lady Loyola was not aware of the vehicle's features and had to get someone else to come out and even raise the hood. The vehic manager. The sales lady Loyola was not aware of the vehicle's features and had to get someone else to come out and even raise the hood. The vehicle came with one key and I was told there were two keys. After a week or so they said they could not find the other key. I was told they would give me key insurance to make up for the lost key. I called seven times with no response from anyone. Finally, the sales manager Michael called me and said he would call me back by the end of business on how to proceed, and of course, he never called me back. I called sales manager Michael back three times with no callback. So we have a 60k car with one key and have to pay 500 dollars for a new key. These people are straight-up liars and even worse they ignore you and your needs. We were promised a second key by the sales lady, sales manager and we never got a key or even the courtesy of a call back to let us know why. Avoid this place, they will lie to you and not do what they say. There are too many honest auto sales out there to deal with people like this. They have lost my business forever and I would never recommend them to anyone. When you tell someone something you need to follow through, and this is not their philosophy. I told them that if they didn't live up to their promise I would write a bad review and I guess they don't care. You would think a 500 key would be money well spent instead of a poor review. All they needed to do was make good on their promise and deliver a second key. Please avoid these liars and find a dealership that lives up to what they say. Good luck out there. More

Anita was very helpful in communicating the problems with my car and working to solve it’s problems. my car and working to solve it’s problems. More

Dustin was incredibly helpful throughout the entire process. He was communicative and available to answer any of my questions. process. He was communicative and available to answer any of my questions. More

I stopped in from out of town with a tire issue and Mandi went above and beyond to help! I was out of there within the hour! Exemplary customer service! went above and beyond to help! I was out of there within the hour! Exemplary customer service! More

This week I met Rafael - Luckily not the hurricane but a gentleman that helped me get back in a vehicle after I lost mine in Helene. He was caring, informative, and made the process comfortable and easy. Th gentleman that helped me get back in a vehicle after I lost mine in Helene. He was caring, informative, and made the process comfortable and easy. The experience was great from start to finish. I didn't expect it to be so easy and I am thrilled with my new wheels. More