Volkswagen of North Tampa

I came in because my seat cover stitching was coming undone. The service advisor said he would order the part and I left. A couple of days later I get an email saying that i missed my appointment. I ema undone. The service advisor said he would order the part and I left. A couple of days later I get an email saying that i missed my appointment. I emailed my service advisor and he sais that was an automated email because my car didn't stay. A week later I responded and asked if the part was ordered and never got a response. A week later i called and the advisor's voicemail said he was out of the office so i left a message. The day after he was supposed to be back i called again and got his voicemail. I then decided to call the parts department. I asked for an update on my order and they had no record of the order. I then talked to the main line because i was concerned and they said they put in a group chat to have service call me back. I was told i would hear back by end of day. I waited until the next day and called again because i never got a call and talked to the main line again, they were calling over to a service manager and no one picked up the phone in service. They said they would walk over and leave a note to call me back. Never got a call. I called back again and got in touch with another receptionist and i explained my entire situation because almost a month went by and she said she would walk over to the service department. Later that day i got an email for a service appointment scheduled for a time that they selected i couldn't even make because of work. I then got a text from the service advisor that late afternoon asking when i could come in. I responded with a time i could work with and went in. When i asked the service advisor in person the day of the appointment what happened because i had to put in so much effort he asked.what number i called. He then said he never got any messages which is ridiculous given the messages i left and the group chat messages that the receptionists had given. They do good work, but their communication and follow-ups need a major overhaul. Poor management in the service advisor department. More

The service area is right and clean. The associates are very welcoming and explain everything in details. The associates are very welcoming and explain everything in details. More

I found this visit easy to schedule and reminders were great! I was, gracefully, accommodated later in the day when I overslept for said 7:30a appt. - all of my requested services and repairs were complet great! I was, gracefully, accommodated later in the day when I overslept for said 7:30a appt. - all of my requested services and repairs were completed in a fair timeframe and for a fair price. I was particularly impressed with the video I received via text from my service tech as things were being completed. I will continue my service at your location in the future. More

Great experience. Brian Weston had everything to do with it. He had the car waiting for me with all the info I needed printed out before I got there. He took the time Brian Weston had everything to do with it. He had the car waiting for me with all the info I needed printed out before I got there. He took the time to send me a walk around video of the car. I’ll be recommending my friends to go here More

I liked the end result, pleased with how my car runs, the work that was done is neat, thanks the work that was done is neat, thanks More

Dropped in with no appointment because of low tire pressure. They found a nail and replaced my tire. pressure. They found a nail and replaced my tire. More

Joshua has made my experience awesome for the past few visits I've had He is very helpful and knowledgeable and answer any questions I have visits I've had He is very helpful and knowledgeable and answer any questions I have More

Very helpful and friendly service. I broke down close to closing and was met with amazing help when k arrived. I broke down close to closing and was met with amazing help when k arrived. More

Thank you for all your help! Made my visit easy and successful. Thank you very much Made my visit easy and successful. Thank you very much More