Volkswagen of North Tampa

Seriously so much better of service then visits prior. So fast and efficient! Thank you! So fast and efficient! Thank you! More

Very satisfied with the service done to my car! Michael was very helpful and the pricing couldn’t be better. Thank you! Michael was very helpful and the pricing couldn’t be better. Thank you! More

They kept me informed and texted videos and explanations. The worked seemed to go very fast. The worked seemed to go very fast. More

My advisor Joe was absolutely the best. He was attentive and always updating me. Appreciate his service and will request him for all future needs. He was attentive and always updating me. Appreciate his service and will request him for all future needs. More

1) never told me that the maintenance department was 2 days behind 2) service advisor not very helpful with updates on my car 3) inaccurate description of work that needed to performed on my car days behind 2) service advisor not very helpful with updates on my car 3) inaccurate description of work that needed to performed on my car More

Joe Diaz was excellent to deal with. We were in and out in a minimum amount of time. Even had a small recall taken care of to boot. We were in and out in a minimum amount of time. Even had a small recall taken care of to boot. More

Service time took longer than originally estimated (by more than an hour). Service I thought I was receiving as part of scheduled was removed. Wait station needs more space for multiple people to work as more than an hour). Service I thought I was receiving as part of scheduled was removed. Wait station needs more space for multiple people to work as they wait. Overheard service rep express disappointment to a maintenance tech that additional issues were not found on someone else’s vehicle. Obviously commission is in play here, which makes me suspicious of recommendations for my own vehicle. More

Joe was excellent, provided amazing shuttle service, on time and very professional. Definitely will use again. time and very professional. Definitely will use again. More

So far have not had a bad experience here. Dustin handles all my concerns promptly and with care. Dustin handles all my concerns promptly and with care. More

I had an appointment for last Friday. After dropping my car off, I waited 4 hours for any feedback before calling, just to find out that they would not even be able to look at my car unti After dropping my car off, I waited 4 hours for any feedback before calling, just to find out that they would not even be able to look at my car until Saturday. On top of that, they had no shuttles so I could pick up a loaner vehicle. All day Saturday passed without any calls. I called on Monday and found, after receiving a text that the repairs could be done that day, the replacement parts were not going to be in stock until Thursday or Friday. The situation improved a bit, when they got the parts in and completed the repairs on Wednesday. I'm sure the work is fine, but the customer service and communication was poor at best. I don't normally write ratings, but I feel as though the customer service was much better when the dealership was owned by Reeves. Hopefully, things will improve at my next service appointment. More