Volkswagen of North Tampa

Definitely the worst experience I've had anywhere, went for an oil change the website site $69 and I was asked to pay $130 when I met the associate. When I told him the price I got online on his website wh for an oil change the website site $69 and I was asked to pay $130 when I met the associate. When I told him the price I got online on his website while booking the same appointment we are talking Abt at this moment he confirmed that it's not correct there must be a coupon so I pulled the link and made a new appointment and here we go I WAS RIGHT. He cont to say even so after tax and fees the $69 will be a $100 and at this point I figured out it's a rip-off but after driving all the way there i had just to get it done. Not sure why a dealership would over charge on an oil change that is priced online but I don't think I will be ever going there. More

Everyone we met at the dealership was very helpful, they made sure to answer all our questions. made sure to answer all our questions. More

Thank you to your team for their professionalism and timeliness. Big thanks to Jared for your assistance and positive attitude on the process of our purchase. timeliness. Big thanks to Jared for your assistance and positive attitude on the process of our purchase. More

Jared was very personable and professional. Overall excellent experience on two new cars purchased after Hurricane Ian. Overall excellent experience on two new cars purchased after Hurricane Ian. More

The dealer had hidden fees that were not advertised on their website. "The advertised price must include all fees or charges that the customer must pay, including freight or destination charge, dealer pre their website. "The advertised price must include all fees or charges that the customer must pay, including freight or destination charge, dealer preparation charge, and charges for undercoating or rustproofing. State and local taxes, tags, registration fees, and title fees, unless otherwise required by local law or standard, need not be disclosed in the advertisement." -- Florida Statute Section 501.976(16). Protection package of $1980 plus delivery fees. The vehicle was advertised as $32,992 and that excluded fees that had must have been disclosed with vehicle price. More

VW of N. Tampa was an awesome experience for me. Our family has been buying cars here since 2012, a total of 8 to be exact. 5 of those vehicles that park at m Tampa was an awesome experience for me. Our family has been buying cars here since 2012, a total of 8 to be exact. 5 of those vehicles that park at my home from VW, & 3 from Porsche for my Uncle in S. Georgia. Our Porsche sales professional Eric B. introduced me to Rodney Brown at VW, just last week. This gentleman Rodney Brown, now someone I call my friend, was an absolute pleasure to work with! Rodney is professional, efficient & delivers amazing customer service. I can’t say enough great things in this short review. Rodney, then introduced me to Ron in VW finance, he also, was awesome to work with. Ron made the final purchase financial details easy, and we had a great time working together. My experience with VW of N. Tampa has been incredible. Rodney, and Ron, thank you again for everything! - Michael Owens / Realtor More

Everything went well…my only issue is that I had an 8 o’clock appointment for an oil service and waited over two hours. No other service was performed. o’clock appointment for an oil service and waited over two hours. No other service was performed. More

They had the vehicle I wanted at the right price, and the process was easy peasy! process was easy peasy! More

The customer service at VW on North Tampa has gotten considerably worse since they took over from Reeves. I used to love this place before now I dread taking my car there You can never reach a service a considerably worse since they took over from Reeves. I used to love this place before now I dread taking my car there You can never reach a service advisor directly, no one ever calls back and they literally will give you back a dirty car even though you did not give it to them dirty. My husband on TWO separate occasions had to go back because they left all the dirt and trimmings from replacing a part all over the car and did not even bother to vacuum. They also ruined the trimming on the interior of my new car because someone decided it was OK to step on it with their work boots. I mean. the level of unprofessionalism is unreal at this place. I used to come here from out of town to maintain my car but after this last experience, I do not see myself going back after they fix the part they ruined. The only positive is that they actually fixed what was wrong with the car. More

Always understands my concerns and addresses them accordingly and makes me feel sure of my vehicle. accordingly and makes me feel sure of my vehicle. More