Volkswagen of North Tampa - Service Center

Mandi and the team were awesome and helped me get my repair completed quickly and with excellence. repair completed quickly and with excellence. More

I always feel like they’re looking out for me. Super attentive customer service, like the kind you’d expect but don’t find much anymore. Thank you NTVW! Super attentive customer service, like the kind you’d expect but don’t find much anymore. Thank you NTVW! More

This was a great experience with the service department. I was also able to get all the information needed for next time. I was also able to get all the information needed for next time. More

Yakub was wonderful to work with. He called me multiple times to keep me updated as to what was happening with my car. He called me multiple times to keep me updated as to what was happening with my car. More

Awesome staff always in point and the most amazing service in Florida, great job as always service in Florida, great job as always More

Very friendly customer service eager to help and answer questions. Estimated time of service completed on vehicle was very accurate. questions. Estimated time of service completed on vehicle was very accurate. More

I was apprehensive to bring my car in as I went to a closer mechanic and was told what was wrong with my vehicle. I’m glad I spoke with the parts department and heeded their direction as the issue could closer mechanic and was told what was wrong with my vehicle. I’m glad I spoke with the parts department and heeded their direction as the issue couldn’t be replicated with the VW service dept. More

Service Rep Patrick was quick to tell me I’m out of warranty and I have to pay for diagnostic but mentioned they noticed it might be my battery. Instead of checking the battery first he was going to do warranty and I have to pay for diagnostic but mentioned they noticed it might be my battery. Instead of checking the battery first he was going to do the diagnostic but luckily I told him not to do the diagnostic first and he told me he check and see if it wasn’t too late if the guys had already done the diagnostic first. Then they held me for two hours just to tell me it was just a battery even after I received the video and that I owed 475 if I wanted a new battery when I explained that I could not afford that and asked for the information to purchase a battery somewhere else, he said he wasn’t able to get any information from the tech or from looking at the battery to help me.. if that was not enough, he proceeded to take my key from the driver and not give me my key back, saying he wanted to test my car to see if it started up. He never asked me my permission. I told him to give me my keys, and that I was able and capable of checking if my car started for myself. Afterwards, I called the general manager of VW at Morgan auto Works and left a message and he never returned my call. My family, my friends, and I have all been long time customers of Reeves, but now that I see that Morgan is not a reputable and honest group I will no longer be coming to Morgan More

It was supposed to be a standard, factory recommended annual service, but then when they did their video inspection, they also said we needed to align the tires, clean the filters, the fuel injection and annual service, but then when they did their video inspection, they also said we needed to align the tires, clean the filters, the fuel injection and other things (adding up up 700 USD), none of which was captured in the video inspection More

10/10 service. Friendly and efficient, good price, and great customer service. Would return here. Friendly and efficient, good price, and great customer service. Would return here. More