Volkswagen of North Tampa - Service Center

I dropped off my car due to a check engine light around noon only to be texted near closing time that my car needed to be seen by a specialist who was unavailable. With the implication that my car was to s noon only to be texted near closing time that my car needed to be seen by a specialist who was unavailable. With the implication that my car was to stay over night. I was never asked whether that was acceptable. And after attempting to call with no response. I had to to go to you guys and retrieve my vehicle. More

I dropped my car off at 8:30am and waited for 15 minutes for anyone to help me. My care was there all day. I received no calls regarding the status of my oil change and inspection of my rearview window. I h for anyone to help me. My care was there all day. I received no calls regarding the status of my oil change and inspection of my rearview window. I had let Luis know I had a window from 4-5pm for pickup and that would be ideal. I assumed that from 8:30am to 4pm, an oil change could occur. I still had no word on the status around 3pm so I called and was sent to voicemail. I received a text saying just that the oil change had not occurred and that I could get a call when it was complete. At 6pm, I had no update and had to send a family member to pick up my car. I finally got on the phone with Luis, 9.5 hours since I left my car there, only to be told literally NOTHING had been done to it. HOW?! He said it was because you guys are down a technician. THEN TELL ME! Why was I carless all day? I've made another appointment for an oil change, mostly/only because I was told it would be free. Otherwise I would never give you my service or car business again. More

Joe in the service department was exceptional. All of my issues were taken care of. All of my issues were taken care of. More

The service assistant (Luis Carmona) was very friendly and helpful, I felt like he was honest with me, which i appreciated. and helpful, I felt like he was honest with me, which i appreciated. More

Kept me informed when working on my car. Luis was great. Have all my upkeep done here. Luis was great. Have all my upkeep done here. More

Great service! ! Will return for all me Maintenance and Possibly purchase a new car! Thanks North Tampa ! Will return for all me Maintenance and Possibly purchase a new car! Thanks North Tampa More

Great service and helpful service Luis Carmona was great. He answered all my questions and took good care of me. He answered all my questions and took good care of me. More

I made an appointment for my vehicle to get an oil change on 7/14/2023. As I was driving to work on 7/19/2023 my light came on for my windshield fluid letting me know that it was empty. Obvious it tells me t on 7/14/2023. As I was driving to work on 7/19/2023 my light came on for my windshield fluid letting me know that it was empty. Obvious it tells me that your mechanic tech NEVER refilled my vehicle. We as customers trust that when we leave the dealership for Service on our vehicles that your mechanic techs are doing the work that needs to do done. I’m upset that this happened to me , but hopefully it will not happen to other customers. More

Staff is very friendly, quick service and the car wash/vacuum was much appreciated! I also really appreciate the option to text. I worked with Michael Mahoney this time and Chris Arfsten last time - wash/vacuum was much appreciated! I also really appreciate the option to text. I worked with Michael Mahoney this time and Chris Arfsten last time - both have been so great! More

I needed something done to my car Your staff is amazing and under 10mins I had my car back ready to go. Thank you keep up the good work. and under 10mins I had my car back ready to go. Thank you keep up the good work. More