Volkswagen of North Tampa - Service Center

The service department was so helpful and courageous. The service consultant Dustin Dalziel explained everything to me and made sure my wait was not to long also had my car washed when it was returned t The service consultant Dustin Dalziel explained everything to me and made sure my wait was not to long also had my car washed when it was returned to me. More

Left 2 live messages and one voicemail and never received a call back.Was told if we paid for a system check, and had items repaired cost of system check would go towards repairs. Told we needed a CD ROM to a call back.Was told if we paid for a system check, and had items repaired cost of system check would go towards repairs. Told we needed a CD ROM to repair issues with the Infomation display, price on invoice was $43.00. Then days later I received an email stating parts were order by me, the CD ROM, and price was listed as $163.00. I phoned twice and spoke to workers, who could not help but said they would let our assigned person know and we would receive call back. Also left a voice message regarding all of this with our assigned person and 2 weeks later NOBODY has called us. The Original appointment was a Problem, and we were apologized to and told we were assigned New person and still Poor Service. Very disappointed. We have heard from Numerous owners of our same vehicle with the Same problems with malfunctioning infomation display problems. Shouldn’t a CD ROM update be of no charge, as is the case with our Lexus and previously owned cars More

Great service and great people. Always great service. They always let me know what is due and what can wait. Always great service. They always let me know what is due and what can wait. More

Check engine light came on, scheduled an appointment. I was in and out within an hour. The shop technician ran a couple test and found out the was a small leak in the evaporator system. The n80 purge val I was in and out within an hour. The shop technician ran a couple test and found out the was a small leak in the evaporator system. The n80 purge valve was replaced along with a couple of the attached vacuum hoses. My Volkswagen Taos has ran perfect since, it's running better than the first day I bought it and I couldn't be more happy with my Taos. Big shout out to Volkswagen of North Tampa for doing the best for my vehicle. I highly recommend this shop! More

I’ve had nothing but great experiences at the service department at Volkswagen of North Tampa. The team is professional, knowledgeable, and kind. I’ve worked with Dustin on multiple visits and have alway department at Volkswagen of North Tampa. The team is professional, knowledgeable, and kind. I’ve worked with Dustin on multiple visits and have always been impressed with his service. Highly recommend their team for reliable and excellent car maintenance! More

I got my alignment done and was very inconvenienced to have the service done incorrectly. Overall, the service was done quickly and oil change and my original headlight problem was fixed. That I have no i have the service done incorrectly. Overall, the service was done quickly and oil change and my original headlight problem was fixed. That I have no issue with. The tech who worked on the car apologized and we brought it back the next day to get fixed. However, the service the next day was awful. I was inconvenienced but we were made to feel like it was our problem or our fault. Took time out of my day that shouldn’t have been taken to get my car fixed AGAIN. This is the second time in a row I’ve had to bring my car back because of improper and incorrect service More

Kevin is extremely helpful, this whole service center is really fun by him and well . He fully explains everything and provides actual customer service. I look forward to seeing him again . really fun by him and well . He fully explains everything and provides actual customer service. I look forward to seeing him again . More

Very helpful and very good about keeping you in the loop about what’s going on about what’s going on More

Prompt service. Service rep provided detailed service information. Comfortable waiting area. Service was completed in a timely manner. Service rep provided detailed service information. Comfortable waiting area. Service was completed in a timely manner. More

Jakob rocks! Really great guy, helped me get my car fixed and made a great connection! Thanks Jakob! Really great guy, helped me get my car fixed and made a great connection! Thanks Jakob! More