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Volkswagen of Ocala
Ocala, FL
1,628 Reviews
Welcome to Volkswagen of Ocala. We’ve been in the automotive business for more than a decade, and since our start back in 2010, we’ve learned that we love putting our customers first. Our commitment to providing the best customer service possible stems from our many sister stores in the Gettel Automotive Group that are spread across Florida. We carry the Gettel family name with pride because our roots have allowed us the resources of a big company and yet the freedom to create our own unique personality right here in Ocala, FL. You can be sure that no matter who walks through our doors, they’ll be treated with respect and care. We can’t wait to show off our dealership!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,628 reviews
June 23, 2023
Had an issue checking my car in, I had an assigned service writer, only him could check me in, sorry that does not work for me! service writer, only him could check me in, sorry that does not work for me! More
by PEDROCARRASCO01
Verified Customer
June 21, 2023
Great experience and great car! Shawn was awesome to work with and we are very happy with everyone that we worked with! Shawn was awesome to work with and we are very happy with everyone that we worked with! More
by lpapan7
June 21, 2023
I was in Ocala from Alabama buying a house. I needed service and thought my clutch was going out. Malaun ordered me a van for an Uber to take me back to my hotel because I had my 173-pound Grea I needed service and thought my clutch was going out. Malaun ordered me a van for an Uber to take me back to my hotel because I had my 173-pound Great Dane with me. I expected to be waiting, maybe till the next day to get my car back. I was extremely impressed by the inspection video that I received. I have never had that experience previously. I was shocked when I was called to let me know that my car was done in a couple of hours! That is the very best experience I have ever had at a car dealership. Thank you so much! More
by moby24052
Employees Worked With
Malaun Humbert, Malaun Humbert
June 21, 2023
Danny, my advisor, is top notch. As a service advisor myself, he was patient, beyond thorough, and attentive! Provided me w info I didn’t have, and was able to give me and my vehicle As a service advisor myself, he was patient, beyond thorough, and attentive! Provided me w info I didn’t have, and was able to give me and my vehicle the type of bespoke care the industry is lacking in. More
by Nic
Employees Worked With
June 20, 2023
It was a wonderful experience buying my new Atlas from Volkswagen and working with Shawn. We were in and out with a new car in about 2 hours. Thank you Shawn and team for making the process easy and eff Volkswagen and working with Shawn. We were in and out with a new car in about 2 hours. Thank you Shawn and team for making the process easy and efficient! More
by Meghann
Employees Worked With
June 20, 2023
my loan rate was 2 1/2 points up from the car brought in i bought 6 mo.ago was not told of the new rate. i bought 6 mo.ago was not told of the new rate. More
by obrien3601
June 20, 2023
I began doing business with Volkswagen of Ocala since 2014. I have nothing but good things to say. Malaun has always been my service advisor, and he is awesome. He has always gone above and beyond to 2014. I have nothing but good things to say. Malaun has always been my service advisor, and he is awesome. He has always gone above and beyond to ensure my satisfaction. Cecili helped me with my most recent purchase, and she was awesome as well. She was very knowledgeable, didnt make us feel pressured at all, and did her best to accomodate us. Always a good experience, thank you. More
by frankiedavid78
Employees Worked With
Malaun Humbert, Cecili Ortiz
