Volkswagen of Ocala

Shawn was very helpful, informative, polite and patient with me during my indecisiveness. He made the experience enjoyable. with me during my indecisiveness. He made the experience enjoyable. More

Fast, Professional, Courteous. There was no pressure like there is at other dealerships. I knew what I wanted, and they made it happen. There was no pressure like there is at other dealerships. I knew what I wanted, and they made it happen. More

Danny Schlenker and the service staff at this dealership provide excellent automotive and customer service., I purchased my Passat Wagon from this dealership in 2008 and have had it serviced and maintained provide excellent automotive and customer service., I purchased my Passat Wagon from this dealership in 2008 and have had it serviced and maintained ever since. This is primarily because of Danny. However, I am much less impressed with the sales staff for new vehicles. I was interested in a vehicle, a deal was on the table, it fell apart and the followup was abysmal. If I purchase another Volkswagen, I doubt it will be from this dealership. however, I would bring any Volkswagen in for service. Too bad the sales side of the business is not of the same caliper as the service department. More

Amazing service, price and product. I met several of the staff. Everyone was extremely pleasant. The whole experience was great. I met several of the staff. Everyone was extremely pleasant. The whole experience was great. More

Great service from pulling in all the way through pick up. Excellent experience. Thank you! up. Excellent experience. Thank you! More

Malaun has always provided amazing service, and has made it a pleasurable experience. Will continue to schedule my service needs with him. it a pleasurable experience. Will continue to schedule my service needs with him. More

The dealer ship staff was very friendly and motivated where I had a problem was the adding of some 1000+ reconditioning fees and a 1000.00 + dollar administrative fee. I’d rather had them add the fees i where I had a problem was the adding of some 1000+ reconditioning fees and a 1000.00 + dollar administrative fee. I’d rather had them add the fees into the price of the vehicle up front instead of bombarding me with all the additional fees in the closing of the deal. It was in my opinion not a good way of conducting a deal. Last I came 51/2 hours to make the deal and a 51/2 return home came back 2 days later to finalize the paperwork giving my salesman a days notice and and a 51/2 hour additional notice that I was coming and that they please have car cleaned and ready to go along with the paperwork because I had a long day and wanted to get home. My salesman assured me it would be taken care of. Upon arriving the staff greeted me then my salesman. It took over two hours to have my vehicle ready including the paperwork. When I finally received my vehicle and the paperwork was completed they gave me a less than 1/2 tank of gas on a 30,000.00 Car deal. There answer was it was a used car and they could only put a 1/4 tank of gas. That’s my review. More

I've came in for service several times. The service is always great. Danny in particular is extremely helpful The service is always great. Danny in particular is extremely helpful More

The people are friendly and very helpful. When I come in for maintenance, Danny Schlenker always does his best to help us and solve our problem When I come in for maintenance, Danny Schlenker always does his best to help us and solve our problem More

Great service, pleasant throughout the whole shopping experience. Response time to my needs were amazing. experience. Response time to my needs were amazing. More