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Volkswagen of Ocala
Ocala, FL
1,628 Reviews
Welcome to Volkswagen of Ocala. We’ve been in the automotive business for more than a decade, and since our start back in 2010, we’ve learned that we love putting our customers first. Our commitment to providing the best customer service possible stems from our many sister stores in the Gettel Automotive Group that are spread across Florida. We carry the Gettel family name with pride because our roots have allowed us the resources of a big company and yet the freedom to create our own unique personality right here in Ocala, FL. You can be sure that no matter who walks through our doors, they’ll be treated with respect and care. We can’t wait to show off our dealership!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,628 reviews
March 11, 2023
This was the best car buying experience I have ever had. Chris and joe were very easy to work with! Chris and joe were very easy to work with! More
by Emilymiller341
Employees Worked With
March 10, 2023
Great customer service as always. Enjoy brining my Volkswagen here for service. Dannie is the best. Enjoy brining my Volkswagen here for service. Dannie is the best. More
by jesseffinger
Verified CustomerEmployees Worked With
March 07, 2023
I am still waiting for some decisions that have not been decided yet until then I will let you know. decided yet until then I will let you know. More
by JXTHREE
Employees Worked With
March 06, 2023
Service personnel were friendly and helpful, exceptional service overall. I Would recommend VW of Ocala ! service overall. I Would recommend VW of Ocala ! More
by ferry31
March 06, 2023
I am extremely grateful for the service help I received. Even though the schedule was completely booked up Caleb found a way to get my Tiguan into a technician. I was traveling from out of state when the en Even though the schedule was completely booked up Caleb found a way to get my Tiguan into a technician. I was traveling from out of state when the engine light came on. My experience at VW of Ocala was exceptional. I am very appreciative. More
by KAREN_FNP
Employees Worked With
Other Employees :
Several, including receptionist, another service department employee, car wash technician, and individual who sold me a cleaning product.
March 04, 2023
Bought a 2022 Camry with less than 6000 miles that was supposed to have two keys but was only given one at time of purchase. When the general manager emailed me to make sure I was happy, I responded that supposed to have two keys but was only given one at time of purchase. When the general manager emailed me to make sure I was happy, I responded that I was not and then he never responded to my email. Dealership chain that sold me the car owns a Toyota dealership, so I’m sure they could get me a replacement key for pennies on the dollar compared to what it will cost me. I am not happy and will never do business with any of their dealerships again. More
by bmorrison
March 03, 2023
VW has a very good dealership very hospitable place. I love The Tiguan.Shawn good luck on ur surgery have a speedy recovery hope your much better after!!! I love The Tiguan.Shawn good luck on ur surgery have a speedy recovery hope your much better after!!! More
by rosebush484
Employees Worked With
March 02, 2023
Shawn did a great job, helping to find the right car for my budget in a very short time. Highly recommend and thank you! my budget in a very short time. Highly recommend and thank you! More
by dol.riabtseva
Employees Worked With
Other Employees :
William Worthy, Michael "Irish" Bedaw
March 02, 2023
Hello normally I don't take time to do reviews just want to thank all the team at Ocala Vw from the point of sale to every visit.Always excellent customer service in every area of this Dealership .Danny wa to thank all the team at Ocala Vw from the point of sale to every visit.Always excellent customer service in every area of this Dealership .Danny was the last rep to help me with a service on the vehicle above and beyond Thank you sincerely . More
by jv8742
Employees Worked With
Other Employees :
Malaun Humbert, Daniel "Danny" Gonzalez
March 01, 2023
If you are in the market to buy a volkswagon, you should schedule an appointment with Shawn Girton.. He was easy to talk to and not as pushy as other salesmen.. I just wish the car lots would have up fr schedule an appointment with Shawn Girton.. He was easy to talk to and not as pushy as other salesmen.. I just wish the car lots would have up front pricing and not play all the games.. The whole process at the dealership was very slow , thats why I only gave them a three star rating.. More
by blaveigne
Employees Worked With
