Volkswagen of Ocala - Service Center

Slowwwwwwwww service dept 9:30 appointment for an oil change and vehicle inspection. 4 hours later and still not done. Why even make an appointment? So frustrating that these t 9:30 appointment for an oil change and vehicle inspection. 4 hours later and still not done. Why even make an appointment? So frustrating that these things happen all the time. More

"Service Dept are rockstars" I have never had such a great experience dealing with a Service Dept until I became a customer of thiers. Danny is the Service Dept has to be the most I have never had such a great experience dealing with a Service Dept until I became a customer of thiers. Danny is the Service Dept has to be the most honest guys I have ever met dealing with cars. I know I can trust Danny with anything that he tells me I need or whats wrong with the car. I will never take my car anywhere but to VW of Ocala! If you have an issue with your VW go see Danny and he will treat you right. I cant say that about alot of Service Depts I have dealt with in the past. Plus the entire Dealership is awesome and everybody treats you like they have known you for years. Plain and simple got an issue or just regular maintenance go see my boys at VWof Ocala and Danny. More

Service Dept rocks. The last two times I've brought my car in to the Service Department (once for routine maintenance and recently for an airbag recall), I have had no gr The last two times I've brought my car in to the Service Department (once for routine maintenance and recently for an airbag recall), I have had no gripes; scheduling has never been a problem, the car is done in a timely manner, and the work is high quality. I feel like the group of employees in the Service Department take great pride in their job and therefore are extremely good at it. For once in my life, getting the car in for maintenance produced no headache. More

VW of Ocala - Auto Butler Treatment & Recall Notice Both my wife and I have newer Volkswagen model cars (Passat & Jetta), which we purchased from VW of Ocala in the past two years. The management staff Both my wife and I have newer Volkswagen model cars (Passat & Jetta), which we purchased from VW of Ocala in the past two years. The management staff and service representatives are highly skilled professional, well trained people who do an outstanding job and exemplify 5 star customer service. They are very polite, considerate, patient and highly skilled at their jobs. Their response time and quality of workmanship by their mechanics/technicians is also first rate. We are totally satisfied with both vehicle and their outstanding and reliable performance. We highly recommend others to visit the dealership and to consider these amazing cars for their next purchase. More

Warranty work I would gladly return to this dealer for service they friendly and on the ball, I will check this dealer first my next new car. I would gladly return to this dealer for service they friendly and on the ball, I will check this dealer first my next new car. More

VIP service at VW of Ocala I called Danny to schedule my 40,000 mile service. Got in right away the next morning at time of my convenience. I was even offered a loaner which I d I called Danny to schedule my 40,000 mile service. Got in right away the next morning at time of my convenience. I was even offered a loaner which I did not need this time. The service was explained to me in detail, was completed in a timely manner, and I was on my way. Danny and others I came into contact with at the dealership were friendly, professional, and courteous. More

Great service at Volkswagon of Ocala Brought my car in for the 40,000 mile service. Kelly was very helpful and courteous. I didn't have a ride that morning and he was quick to offer a loa Brought my car in for the 40,000 mile service. Kelly was very helpful and courteous. I didn't have a ride that morning and he was quick to offer a loaner vehicle so I could get to work on time. I didn't even have to ask!! As always my car is spotless and both recall items were corrected while in for the service. I don't need to make an additional trip to the dealership. I've never had anything but outstanding service at Volkswagen of Ocala. More

Always happy with the service! Since I bought the car, Danny was my adviser, teaching me all the details about the new car. Every time every service, I enjoyed the friendly attitud Since I bought the car, Danny was my adviser, teaching me all the details about the new car. Every time every service, I enjoyed the friendly attitude and his interest to make a perfect work and to see each customer satisfied.. A professional team that deserves to be congratulated! More

60k checkup Got in and out in 2 hours. They shuttled me to a local restaurant where I could enjoy a breakfast while I waited for my car. The staff made sure I was Got in and out in 2 hours. They shuttled me to a local restaurant where I could enjoy a breakfast while I waited for my car. The staff made sure I was attended to during the wait. Very friendly staff. More

Great Service. It was a very amazing experience at volkswagen of ocala i loved that they got the problem solved and they were very nice with positve attitudes i reco It was a very amazing experience at volkswagen of ocala i loved that they got the problem solved and they were very nice with positve attitudes i recommend this dealership any day. More