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Volkswagen of Orange Park

Jacksonville, FL

4.7
379 Reviews

7220 Blanding Blvd

Jacksonville, FL

32244

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Showing 379 reviews

July 05, 2023

Always have plenty of people to help and the music and free water makes it a pleasure. Thanks for the 3 services even if it was b part of the price of the car. More

by mark.jones
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
The cashier alway sweet and supper helpful don’t remember here name but she is always there, her space is always dictated for the season. , Douglas Bennett
Jul 07, 2023 -

Volkswagen of Orange Park responded

Mark thanks so much for taking the time to leave us a review!

July 05, 2023

Ray and Larissa made the process of buying our car so seamless. We applied for financing online which drastically cut our time at the dealership. Everyone was so kind, courteous and accommodating to us. More

by Ajjensen14
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Gordon, Domonique (Larissa) Cox-Steer, Douglas Bennett
Jul 07, 2023 -

Volkswagen of Orange Park responded

Jason this is great! We are so glad our team took great care of you. Thank you so much for doing business with us. We really appreciate it. Congrats on the new vehicle 😄👍🎉

July 03, 2023

The staff was very attentive and friendly. I would recommend them to all friends and family. Our salesman Terrance was awesome!!! More

by Mltinoco90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrence Penn he gets 10 Stars ????????????????????
Jul 07, 2023 -

Volkswagen of Orange Park responded

Thank you so much for taking the time to leave us a review! 😁👍

June 30, 2023

Loved them! They were so helpful and got me the deal I wanted for a great price! More

by clabk14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fransisco Dones
Jul 07, 2023 -

Volkswagen of Orange Park responded

Thank you for the 5-star rating!

June 29, 2023

If you go there the sales like Terrance will take the money and have you wait for hours before seeing finance. Then the sales manager like Chris Martin will tell you that the deal is not pretty. More

by Ed
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Chris Martin, Terrance Penn
Jul 07, 2023 -

Volkswagen of Orange Park responded

Ed, we greatly appreciate the feedback as we are always open to ways we can improve our processes. We apologize that we did not exceed your expectations and will work to improve our service based on your feedback. Thank you!

June 28, 2023

Frank Dones was very helpful and personable. I had a great experience around all people involved in getting the deal done. More

by mec3532
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Frank Dones
Jul 07, 2023 -

Volkswagen of Orange Park responded

Thank you so much for taking the time to leave us a review! 😀

June 28, 2023

Ray was my salesman! Did an amazing job. Also spoke with Larissa she helped in every way possible. Managers were great included Thomas in finance! I just want to say than More

by Kenneth H
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ray Gordon, Larissa, and Thomas , Chris Smith
Jul 07, 2023 -

Volkswagen of Orange Park responded

Kenneth thank you so much for taking the time to leave us a review. We appreciate it 😄👍 Congrats on the new car!

June 22, 2023

Terrible customer service. They are not truthful or respectful to their patrons. Only highlight was the finance guy and the sales guy we were working with. Should not have boug More

by Rjs
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Jack Hanania
Jun 22, 2023 -

Volkswagen of Orange Park responded

We are sorry that you had a sub par experience. Can you elaborate which store you purchased your vehicle from and who your interaction was with? also, Please reach out to our General Manager Charles Smith at 904 962 5914. He would love to help improve your experience if it was with our Volkswagen store.

Jun 23, 2023 -

Rjs responded

No thank you

Jun 23, 2023 -

Rjs responded

I will not be back ever nor can I feel comfortable referring to you either. Honestly one of the worst experiences I have had buying a car.

Jun 26, 2023 -

Rjs responded

Actually I do need assistance as I am pretty sure my vehicle has a major issue as it makes loud squeaking sounds when driving.

June 22, 2023

Friendly staff that made the buying process as pleasant as it could be. Frank Dones, Terrence Penn and Thomas in finance were very nice and made you feel welcome and like part of the family. More

by Jaxjags05
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Frank Dones, Terrence Penn and Thomas Batis(?- finance manager)
Jun 26, 2023 -

Volkswagen of Orange Park responded

Thank you so much for taking the time to leave us a review! Glad our team took great care of you. 😁

June 08, 2023

Great and friendly people. Never expected to leave with a car today. They made it easy More

by Wendyuhrmann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank
Jun 08, 2023 -

Wendyuhrmann responded

Thank you to Frank for your time today but most importantly your kindness. I never expected to leave with a car today.

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