Volkswagen of Orland Park - Service Center

Everyone involved, especially Hillary Olson was extremely ef I can't thank Hillary enough for making sure everything was done on my car. There were 2 major repairs control arm brackets & turbo replacement. H I can't thank Hillary enough for making sure everything was done on my car. There were 2 major repairs control arm brackets & turbo replacement. Hillary contacted the extended warranty co at least 3-4X for permission for repairs & replacement, made arrangement for rental car - a loaner car was not available & made sure everything went well. The only out-of-pocket expense was my $100 deductible. Thank so much, Hillary for taking good care of everything -you're the best! More

Dealership is clean, all the employees are friendly. My car was ready in a timely fashion. Good value, not overly expensive. They washed my car before I picked it up! My car was ready in a timely fashion. Good value, not overly expensive. They washed my car before I picked it up! More

Arrived at service door and was immediately spoke with service rep who understood and was well informed and extremely polite in discussing my oil change and the check engine light. Slight air leak whi service rep who understood and was well informed and extremely polite in discussing my oil change and the check engine light. Slight air leak which could be done immediately after oil change. More

Routine service, product recall Asked for a special service, which was done and it was done very well. Thanks to the team and communication to get it done. Very appreciated. Asked for a special service, which was done and it was done very well. Thanks to the team and communication to get it done. Very appreciated. More

Excellent customer service on the part of Service Manager Ed Skibinski and his team at VW Orland Park Il. 5-star service every time we visit! Ed Skibinski and his team at VW Orland Park Il. 5-star service every time we visit! More

Service department is always very helpful. Will give you Service department is always very helpful. Will give you the best possible price on the service of your car; courteous, professional and sincere I m Service department is always very helpful. Will give you the best possible price on the service of your car; courteous, professional and sincere I making sure you are a satisfied customer. More

Very helpful and got my car fixed in a timely manner and kept me updated, she also went out of her way to get my a loaner for the time being kept me updated, she also went out of her way to get my a loaner for the time being More

Always a great experience. Great customer service. First time Volkswagen owner and this dealership has made the experience great. Will definitely refer to everyone I know looking for a car. time Volkswagen owner and this dealership has made the experience great. Will definitely refer to everyone I know looking for a car. More

Overall experience was positive. However, in addition to 30k service, coolant level has been dropping. Despite me literally witnessing it spilling over and coolant being present on the lip of the reservoir, 30k service, coolant level has been dropping. Despite me literally witnessing it spilling over and coolant being present on the lip of the reservoir, service would not replace. I’m confident I will need to return in the near future to get it fixed and I hope it doesn’t leave me stranded. I understand most people don’t know what they’re talking about when it comes to cars, but many people do. Ignoring my concern, especially over an easy fix that is well documented on the internet for my Atlas model, just turns me off to the brand. This is a 2 year old car with 30k on it that cost me almost $40k. It’s under warranty for another 4 years and 42k miles. In combination with VWs reduction in their warranty from 6 years to 4, I’m losing confidence in the brand. Service reps need to be given the freedom to listen to informed customers and make a decision to replace even if the tech says everything is fine. More

Waited 1hr 15 minutes for oil change. Did not have me in system for my appointment No car wash. Didn't know my maintenance warranty. system for my appointment No car wash. Didn't know my maintenance warranty. More