Volkswagen of Orland Park - Service Center

I will travel farther for better service I had an engine light come on my VW Beetle. I was told t come in at 8 am. I did not leave until 3.5 hours later. When I left I hear a rattle and I I had an engine light come on my VW Beetle. I was told t come in at 8 am. I did not leave until 3.5 hours later. When I left I hear a rattle and I stopped and opened the hood, to find that they did not close the cover and air vent so it was rattling around! I also found a pry bar in the engine! My contact Sergio was very kind and did his best to assist. but the mechanic was negligent. I will travel to the countryside location for future service. More

Unexpected Disappointment - From appointment to service I called twice before taking my 2019 Beetle in for an oil change. I wanted to make an appointment. Both times I was told I needed no appointment and I called twice before taking my 2019 Beetle in for an oil change. I wanted to make an appointment. Both times I was told I needed no appointment and to just come by. Both times the service department told me there was no such “just come by” situation and was told to make an appointment. After the first time I called to make an appointment. The woman on the phone, I think Lori, refused to make an appointment and I went back in. Instead of leaving, I called from the parking lot and got her on the phone and handed it to the service guy who had not believed I was told what I was. Busy people do not need this kind of mix up once, let alone twice. More

Easy and to the point The service and service people are good. They are understanding and to the point. For this visit, I was asked what I came for and that is exactly what The service and service people are good. They are understanding and to the point. For this visit, I was asked what I came for and that is exactly what they did. They didn’t try to do anything extra. The one thing I dislike about this dealership is the car wash service. I asked them to wash my car and it did come out better than previous times but It is still not at the quality I would like. They don’t completely dry the car so my rims always have water marks after. This time, the bottom side of the car still had dirt so either that part was not dried or washed. Overall, they do an amazing job servicing the car but I wouldn’t recommend a car wash unless they can guarantee to leave it like a show room car. More

Horrible and terrible Inconvenience of my time and had to wait a week for my car. Communication was very terrible. I will never come back to this service. Inconvenience of my time and had to wait a week for my car. Communication was very terrible. I will never come back to this service. More

Busy Day in Service It was an usually busy day in service because of the weather/ snow. But I had an appointment but decided to come in early for my oil change and I thin It was an usually busy day in service because of the weather/ snow. But I had an appointment but decided to come in early for my oil change and I think the gentleman’s name was Joe (new employee) he was very nice. He explained to me that had been backed up and that the wait was and hour or possible hour and a half. Which was fine, but actually he was able to get me out in about an hour and half which was great. More

Sergio was efficient and professional. On top of that was extremely helpful in figuring out my extended warranty coverage. I was able to get a lot of repa was efficient and professional. On top of that was extremely helpful in figuring out my extended warranty coverage. I was able to get a lot of repairs done with the coverage I had. Fantastic! More

Service review My service experience was great. Sergio was friendly, knowledgeable and mostly caring. I would recommend this service department to everyone. I will f My service experience was great. Sergio was friendly, knowledgeable and mostly caring. I would recommend this service department to everyone. I will for sure be back. More

Routine like change The service was excellent! Ed and the team had my car serviced in an hour. The wait area was clean and had plenty of coffee and phone/laptop chargers The service was excellent! Ed and the team had my car serviced in an hour. The wait area was clean and had plenty of coffee and phone/laptop chargers there to use while you wait More

Fast and efficient They had my car ready and washed within an hour. Car looked clean waiting room was equipped with coffee and snacks. Sergio also accepted my coupon fr They had my car ready and washed within an hour. Car looked clean waiting room was equipped with coffee and snacks. Sergio also accepted my coupon from a different dealer. More

Routine Maintenance Another great visit! Everyone is always courteous and helpful. My car is always well taken care of and they get it done super quick, even on a weekend Another great visit! Everyone is always courteous and helpful. My car is always well taken care of and they get it done super quick, even on a weekend. More