Volkswagen of Orland Park - Service Center

Customer’s Only If you are not a customer or future customer than you don’t matter. I took my car that I purchased from them for a recall. Mind you, this is my daily If you are not a customer or future customer than you don’t matter. I took my car that I purchased from them for a recall. Mind you, this is my daily vehicle. I dropped it off the day before the appointment. The appointment was for a Saturday at 8am. I thought if I dropped it off than, they would work on it ASAP. I got my vehicle around 5pm that day. An hour after the service department was closed. They couldn’t give me a straight answer on why it took so long for my car to be taking care of. It was an approximate one hour of labor. One of the service people that stayed until I got there told me that he couldn’t do nothing about it to make up for the awful care of my appointment because I wasn’t a customer. I don’t like giving negative reviews but, this one I just couldn’t ignore. More

Best Dealer, Best Personnel, Best Service My car was due for a part replacement, so I came in for an oil change as well. Everything was completed to my extreme satisfaction. I can't say enou My car was due for a part replacement, so I came in for an oil change as well. Everything was completed to my extreme satisfaction. I can't say enough about how well the work that was done and how well I was treated. More

Ed and Sergio are Awesome ! Always polite and professional and they make every effort to accommodate my needs ! I have utilized your Sevice Dept for my Passat for a few years now Always polite and professional and they make every effort to accommodate my needs ! I have utilized your Sevice Dept for my Passat for a few years now and every experience has been very satisfying ! More

Prompt, courteous service Everyone delivers prompt, courteous service. When the customer arrives, a tech meets you right away and finds out what you need. They offer to wash y Everyone delivers prompt, courteous service. When the customer arrives, a tech meets you right away and finds out what you need. They offer to wash your car. The waiting area is pleasant and comfortable. They offer complimentary beverages and they have a TV as well as quiet areas to read or work. Fast in and out. More

Excellent Service. Excellent service. Sergio took care of my VW, very caring and professional. If you need service on your VW, I would highly recommend VW of Orland Park Excellent service. Sergio took care of my VW, very caring and professional. If you need service on your VW, I would highly recommend VW of Orland Park. More

Excellent service! Excellent service. Sergio always is professional and very helpful when providing service for my wife's 2010 VW Bug. I would highly recommend VW of Excellent service. Sergio always is professional and very helpful when providing service for my wife's 2010 VW Bug. I would highly recommend VW of Orland Park for service on your VW. More

Excellent care becasue of Sergio. Sergio was able to get my car in on the day I requested. Sergio was able to get me a loaner car while my car was being worked on. The work on my car Sergio was able to get my car in on the day I requested. Sergio was able to get me a loaner car while my car was being worked on. The work on my car was completed in a timely manor. Sergio is an asset to the VW family. More

very good brad was very nice and he let me know what was going on with the car I was very please with the service he gave me brad was very nice and he let me know what was going on with the car I was very please with the service he gave me More

Good service at Orland Volkswagon Beneficial and helpful service as always by helpful and competent staff . who were polite and courteous in their explanation of the service. They were Beneficial and helpful service as always by helpful and competent staff . who were polite and courteous in their explanation of the service. They were quick in their assessment of the problem and the solution More

Very clean and friendly people We found VW or OP way less chaotic than other dealerships. We are new owners to a pre-owned VW Passat and they are closest to our house, but we also h We found VW or OP way less chaotic than other dealerships. We are new owners to a pre-owned VW Passat and they are closest to our house, but we also had heard from a random person that they loved this dealership and went out of their way to go there specifically. This was our first service done here although we came in and ordered the part the week before. Our car was done sooner than estimated on a Saturday no less. Plus, the waiting area was quite comfortable and stocked with snacks, bottled water and coffees. Our rep was Sergio who was very personable and knowledgeable. So far so good VW! More