Volkswagen of Orland Park - Service Center

Came in for my rear view mirror be fixed. I have warranty and was told that I need a whole new mirror which it’s hard to believe. Cost to me about $600. I don’t even think a mechanic looked a I have warranty and was told that I need a whole new mirror which it’s hard to believe. Cost to me about $600. I don’t even think a mechanic looked at it. I believe the service rep looked at it and told me it can’t be fixed. Very disappointed in this Volkswagen dealer More

Although I was not happy about having a recall on my vehicle, the service department was professional, courteous, & completed the task in the time frame promised. vehicle, the service department was professional, courteous, & completed the task in the time frame promised. More

A guy named John kukla helped service my car. He was great ! Great communication, kept me updated and answered every question when I called. I really appreciated that He was great ! Great communication, kept me updated and answered every question when I called. I really appreciated that More

While the repair was fone in a reasonable time, it took an hour for my car to go through the complimentary car wash. This was an exterior wash only. I didn't ask for tge wash and it added an extra hour to an hour for my car to go through the complimentary car wash. This was an exterior wash only. I didn't ask for tge wash and it added an extra hour to my time at the dealership. More

Brought a vehicle in for first service, and Kelly was fantastic. He explained everything that would be done, answered all my questions, and gave me a realistic estimate of when the work would be complete fantastic. He explained everything that would be done, answered all my questions, and gave me a realistic estimate of when the work would be complete. The waiting area was clean, quiet, and I was able to work while I waited. A great overall experience. More

service was great and the team is always wonderful. Keeping me updated the whole time. Keeping me updated the whole time. More

I purchased my 2024 in September. I have had problems with losing the connection for Apple Car Play. I brought it back to the dealer and they find nothing wrong. I am dissatisfied I have had problems with losing the connection for Apple Car Play. I brought it back to the dealer and they find nothing wrong. I am dissatisfied that I paid for a feature on my car and it does not work perfectly. More

Just an oil change for my 2007 Rabbit. I was a little surprised when Kelly told me that it would likely take 2 hours for the work (maybe as much as 3). I had an appointment for the work I was a little surprised when Kelly told me that it would likely take 2 hours for the work (maybe as much as 3). I had an appointment for the work and in mind thought about 1 hour. The actual time was about 1 1/2 hours so better than they estimated. Kelly also did a good job explaining additional recommendations for needed repairs. I waited in the nice waiting area and also looked at some of the new vehicles on display. More

Excellent customer service every time I make an appointment for my vehicle. The service team is the BEST! Always fast and friendly service. I also appreciate the complimentary car washes. Thank y appointment for my vehicle. The service team is the BEST! Always fast and friendly service. I also appreciate the complimentary car washes. Thank you VW of Orland Park, Il. More

Dropping off and picking up my car from service department was quick and easy. Uvaldo (service advisor) called me to notify vehicle was ready. Great experience overall department was quick and easy. Uvaldo (service advisor) called me to notify vehicle was ready. Great experience overall More