Volkswagen of Orland Park - Service Center

Took to long I came in for an oil change & tire rotation. The process took an hour & a half. That's an inconvenience. Maybe providing appointments for this service I came in for an oil change & tire rotation. The process took an hour & a half. That's an inconvenience. Maybe providing appointments for this service would help , but you don't give appointments! More

New car, first time service This was our first time getting a oil change because we have a new car. First off, i am shocked at the price of oil changes, but understand i do not This was our first time getting a oil change because we have a new car. First off, i am shocked at the price of oil changes, but understand i do not need one until I hit 10,000 miles. Brad took the time to explain all of this to me which helped me understand the maintenance needed for our Atlas. Definitely a five star for Brad. On another note...i am disappointed that your waiting did not give off a warm feeling. Glad there was water, coffee, etc, but was hoping there would be Bavarian pretzels or German chocolates to snack on. More

Excellent Customer Service Brad was extremely task oriented! He was kind, courteous and friendly. I highly recommend the Orland Park dealership because of him! Thank you from Brad was extremely task oriented! He was kind, courteous and friendly. I highly recommend the Orland Park dealership because of him! Thank you from Barbara More

Gas leak The white guy was so nice and verry accomodating and attentive and updates regularly regarding service.his booth is on d wall.smells Fahrenheit perfum The white guy was so nice and verry accomodating and attentive and updates regularly regarding service.his booth is on d wall.smells Fahrenheit perfume. More

Great service again, as always! Ed and Sergio always exceed my expectations for providing great service and getting it done right the first time! Got an appointment when I wanted it Ed and Sergio always exceed my expectations for providing great service and getting it done right the first time! Got an appointment when I wanted it and work was completed on time. Sergio called me to provide updates and also when it was complete. Thanks guys! More

Awesome Customer Experience Jose worked his TDI magic again. The coordinator was thorough and I was in and out on a Saturday afternoon in less than 60 minutes. Ed Skibinski is a Jose worked his TDI magic again. The coordinator was thorough and I was in and out on a Saturday afternoon in less than 60 minutes. Ed Skibinski is a excellent Service Manager because on his day off the shop ran like a finely tuned engine! More

Rust repair Brought my car in for a warranty rust repair. They were very accommodating and the quality of the repair work is very good. Scheduling was no proble Brought my car in for a warranty rust repair. They were very accommodating and the quality of the repair work is very good. Scheduling was no problem. More

Fast Easy and Accommodating I had a safety recall done for my airbag. Service desk was very helpful. They finished the work much faster than I expected. They went above and beyon I had a safety recall done for my airbag. Service desk was very helpful. They finished the work much faster than I expected. They went above and beyond for both customer service, and the work itself. Thanks! More

Great customer service Came in for oil change & tire rotation. Sergio was great - 5 star customer service. Greeted me promptly & gave me an accurate wait time, answered all Came in for oil change & tire rotation. Sergio was great - 5 star customer service. Greeted me promptly & gave me an accurate wait time, answered all my questions. More

Great service Got my car I. Right away and called that morning and fixed by afternoon. Everyone was very friendly and helpful. Price was what they quoted me. Got my car I. Right away and called that morning and fixed by afternoon. Everyone was very friendly and helpful. Price was what they quoted me. More